Dragi mdaroviche1978, Veronika i Peter,
Nadamo se da ?e vas ova poruka dobro na?i. ?eleli smo da pratimo nedavnu pritu?bu igra?a u vezi sa njegovim iskustvom sa na?im kazinom.
Prvo i najva?nije, ?elimo da izrazimo na?u zahvalnost na va?oj saradnji u re?avanju ovog pitanja. Cenimo povratne informacije na?ih igra?a i trudimo se da obezbedimo da njihova iskustva sa na?om platformom budu pozitivna i besprekorna.
U vezi sa ?albom igra?a, ?eleli bismo da damo neka poja?njenja. Nalog igra?a je zaista bio u procesu verifikacije, a on je dostavio svu potrebnu dokumentaciju. Me?utim, postojao je jedan dodatni dokument neophodan za zavr?etak procesa verifikacije: nedavni dokument koji potvr?uje njihovu adresu, kao ?to je ra?un za komunalne usluge ili izvod iz banke izdat u poslednjih 90 dana.
Va?no je napomenuti da igra? trenutno ima svu potrebnu dokumentaciju za povla?enje. Me?utim, zbog otkazivanja prethodnih zahteva za povla?enje, do?lo je do ka?njenja u obradi.
?to se ti?e procesa povla?enja, igra? je pokrenuo zahteve za povla?enje, ali ih je, na?alost, otkazao pre nego ?to je povla?enje moglo da se obradi. Savetovali smo igra?a da sa?eka period obrade, tokom kojeg se povla?enja potvr?uju sa na?e strane. Na?alost, igra? je otkazao isplate i nastavio da igra sa sredstvima.
Cenimo strpljenje i razumevanje igra?a po ovom pitanju. Ostajemo posve?eni tome da im pomognemo u procesu verifikacije i svim daljim upitima koje mogu imati. Ako imate dodatnih pitanja ili nedoumica, ne oklevajte da nam se obratite. Vi?e smo nego sre?ni ?to mo?emo da pru?imo dalju pomo?.
Hvala vam jo? jednom na saradnji i razumevanju.
Srda?an pozdrav, SkiCrovn Casino tim.
Dear mdarowiche1978, Veronika and Peter,
We hope this message finds you well. We wanted to follow up on a recent complaint raised by the player regarding his experience with our casino.
First and foremost, we want to extend our gratitude for your cooperation in addressing this matter. We value the feedback from our players and strive to ensure that their experiences with our platform are positive and seamless.
Regarding the player's complaint, we'd like to provide some clarification. The player's account was indeed in the process of verification, and he had submitted all the required documentation. However, there was one additional document necessary to complete the verification process: a recent document confirming their address, such as a utility bill or bank statement issued within the last 90 days.
It's important to note that the player currently has all the necessary documentation for withdrawal. However, due to the cancellation of previous withdrawal requests, there was a delay in processing.
As for the withdrawal process, the player had initiated withdrawal requests, but unfortunately, he cancelled them before withdrawal could be processed. We had advised the player to wait for a processing period, during which withdrawals are confirmed from our end. Regrettably, the player cancelled the withdrawals and proceeded to play with the funds.
We appreciate the player's patience and understanding in this matter. We remain committed to assisting them with the verification process and any further inquiries they may have. If there are any additional questions or concerns, please do not hesitate to reach out. We are more than happy to provide further assistance.
Thank you once again for your collaboration and understanding.
Best Regards, SkyCrown Casino Team.
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