K?ra mdarowiche 1978, Veronika och Peter,
Vi hoppas att det h?r meddelandet finner dig v?l. Vi ville f?lja upp ett klagom?l som spelaren nyligen tagit upp ang?ende hans erfarenhet av v?rt kasino.
F?rst och fr?mst vill vi uttrycka v?r tacksamhet f?r ditt samarbete f?r att ta itu med denna fr?ga. Vi v?rdes?tter feedbacken fr?n v?ra spelare och str?var efter att se till att deras erfarenheter av v?r plattform ?r positiva och s?ml?sa.
N?r det g?ller spelarens klagom?l vill vi ge ett f?rtydligande. Spelarens konto var verkligen under verifiering och han hade l?mnat in all n?dv?ndig dokumentation. Det fanns dock ytterligare ett dokument som kr?vs f?r att slutf?ra verifieringsprocessen: ett nyligen dokument som bekr?ftar deras adress, till exempel en elr?kning eller kontoutdrag som utf?rdats inom de senaste 90 dagarna.
Det ?r viktigt att notera att spelaren f?r n?rvarande har all n?dv?ndig dokumentation f?r uttag. Men p? grund av annulleringen av tidigare uttagsf?rfr?gningar blev det en f?rsening i behandlingen.
N?r det g?ller uttagsprocessen hade spelaren initierat uttagsbeg?randen, men tyv?rr avbr?t han dem innan uttaget kunde behandlas. Vi hade r?det spelaren att v?nta p? en behandlingsperiod, under vilken uttag bekr?ftas fr?n v?r sida. Tyv?rr avbr?t spelaren uttagen och fortsatte att spela med pengarna.
Vi uppskattar spelarens t?lamod och f?rst?else i denna fr?ga. Vi ?r fortfarande engagerade i att hj?lpa dem med verifieringsprocessen och eventuella ytterligare f?rfr?gningar de kan ha. Om det finns ytterligare fr?gor eller funderingar, tveka inte att h?ra av dig. Vi ger mer ?n g?rna ytterligare hj?lp.
Tack ?n en g?ng f?r ditt samarbete och din f?rst?else.
Med v?nliga h?lsningar, SkyCrown Casino Team.
Dear mdarowiche1978, Veronika and Peter,
We hope this message finds you well. We wanted to follow up on a recent complaint raised by the player regarding his experience with our casino.
First and foremost, we want to extend our gratitude for your cooperation in addressing this matter. We value the feedback from our players and strive to ensure that their experiences with our platform are positive and seamless.
Regarding the player's complaint, we'd like to provide some clarification. The player's account was indeed in the process of verification, and he had submitted all the required documentation. However, there was one additional document necessary to complete the verification process: a recent document confirming their address, such as a utility bill or bank statement issued within the last 90 days.
It's important to note that the player currently has all the necessary documentation for withdrawal. However, due to the cancellation of previous withdrawal requests, there was a delay in processing.
As for the withdrawal process, the player had initiated withdrawal requests, but unfortunately, he cancelled them before withdrawal could be processed. We had advised the player to wait for a processing period, during which withdrawals are confirmed from our end. Regrettably, the player cancelled the withdrawals and proceeded to play with the funds.
We appreciate the player's patience and understanding in this matter. We remain committed to assisting them with the verification process and any further inquiries they may have. If there are any additional questions or concerns, please do not hesitate to reach out. We are more than happy to provide further assistance.
Thank you once again for your collaboration and understanding.
Best Regards, SkyCrown Casino Team.
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