Zdravo. Zamolio sam ih da zatvore moj nalog i postoji mnogo razloga da neko zatra?i zatvaranje naloga i koji god da je razlog treba da ispo?tuje zahtev i to se jasno vidi na mojoj poruci. Bez obzira koji je razlog, oni i dalje moraju da zatvore nalog, oni su ti koji ovo koriste protiv igra?a i ignori?u zahtev za zatvaranje.
ka?e slede?e o njihovim uslovima i odredbama u vezi sa zatvaranjem ra?una:
20) Odgovorno igranje
a) ?elimo da u?ivate u svom iskustvu na na?em sajtu, a da pritom ostanete svesni dru?tvenih i finansijskih ?tetnosti povezanih sa problemati?nim kockanjem. Shvatate da kada igrate igre na sre?u koje uklju?uju novac, tako?e mo?ete izgubiti novac. Kockanje mo?e izazvati zavisnost. Razvili smo alate koji ?e va?e iskustvo igranja u?initi sigurnijim.
b) Samoisklju?ivanje (?Tajm aut") – Ako trebate da napravite pauzu od kockanja na ovoj veb lokaciji, to mo?ete u?initi tako ?to ?ete kontaktirati podr?ku ili koristiti alatke dostupne u odeljku Moj nalog. Tajm-aut zna?i da ?e va? nalog igra?a biti zatvoren na navedeni period. Isklju?ivanje sebe ?e uticati na va? nalog igra?a samo na ovoj veb lokaciji (mada ako kompanija utvrdi da je prikladno primeniti vremensko ograni?enje na druge brendove pod istom licencom, mo?e to u?initi). Samoisklju?enja mogu biti na odre?eno ili trajno.
c) Ako ?elite da izvr?ite tajm aut preko korisni?ke podr?ke, to mo?ete u?initi tako ?to ?ete kontaktirati [email protected] navode?i svoje razloge. Implementacija vremenskog ograni?enja zatra?enog putem e-po?te nije trenutna. Nismo odgovorni za refundiranje sredstava izgubljenih izme?u perioda kada je tajm aut zatra?en putem e-po?te i vremena kada smo ga obradili. Da bi samoisklju?ivanje stupilo na snagu odmah, molimo vas da se samoisklju?ite elektronski putem sajta.
Kontaktirao sam ?efa upravljanja ra?unima kazina i jasno sam rekao da sam nezadovoljan promocijama i ako mi ne daju bonus bez ikakvog depozita, ?elim da se moj ra?un zatvori jer je previ?e novca izgubljeno prebrzo. Nikada nakon ovog zahteva nisam poku?ao da ponovo otvorim svoj nalog. Jasno sam tako?e rekao da sam izgubio previ?e zato.
Ovo sam rekao u posebnoj izjavi:
?Ako ne, pretpostavljam da mo?ete jednostavno da zatvorite moj nalog jer ne ?elim da igram u kazinu gde gubite tako velike iznose i ne dobijete ni?ta za tih 1300e za nekoliko dana je mnogo."
Robert uop?te nije ni priznao ovaj zahtev za zatvaranje. Jasno sam rekao za?to ?elim da zavr?im sa izra?avanjem da sam izgubio previ?e prebrzo i nisam zadovoljan kako se pona?aju prema svojim klijentima kada su u pitanju besplatne promocije.
i usput, ovo je odgovaraju?a procedura kada ?elite da zatvorite svoj ra?un u ovom kazinu kada pogledate odredbe i uslove. Robert je ?ef upravljanja ra?unima u kazinu slotbok.com.
Naravno, moj ra?un je sada zatvoren kada sam poku?ao da vratim izgubljeni novac kada su u po?etku jednostavno ignorisali ceo zahtev za zatvaranje. To je ono ?to oni rade u mnogim slu?ajevima i to je grabe?ljivo.
Hello. I did ask them to close my account and there are many reasons for someone to ask account closure and whatever the reason is they need to honour the reuqest and this can be seen clearly on my message. No matter what the reason is they still need to close the account They are the ones who is using this against players and ignoring the closure request.
it says the following on their terms and condistions regarding account closure:
20) Responsible Gaming
a) We want you to enjoy your experience on our site, while remaining aware of the social and financial harms associated with problem gambling. You understand that when you are playing games of chance that involve money, you can also lose money. Gambling can be addictive. We have developed tools that will make Your gaming experience safer.
b) Self-Exclusion ("Time out") - Should you need to take a break from gambling with this Website you may do so by contacting support or using the tools available in My Account section. Time out means that your Player Account will be closed for the specified period. Excluding yourself will affect your Player Account with this Website only (although if the company determines that it is appropriate to apply the time out on other brands under the same license, it may do so). Self-exclusions may be for a definite period or a permanent one.
c) If you wish to perform a Time Out through customer support, you may do so by contacting [email protected] stating your reasons. The implementation of a Time Out requested by email is not immediate. We are not responsible to refund any funds lost between the period a Time Out was requested via email and the time it was processed by us. For a self-exclusion to take effect immediately, please self-exclude electronically through the site.
I did contact the casinos head of account management and stated clearly im dissatisfied with the promotiosn and if they did not give me bonus without any deposit i want my account to be closed because too much money lost too fast. I have never after this request tried to reopen my account. I clearly also said that i lost too much this is why.
This is what i said in a seperate statement:
"If not i guess you can just close my account since i don't want to play in a casino where you lose big amounts like that and don't get anything for that 1300e in couple of days is a lot."
Robert did not even acknowledge this closure request at all. i clearly stated why i want to close expressing i lost too much too fast and not happy with how they treat their customers when it comes to free promotions.
and by the way this is the appropriate procedure when you want to close you're account in this casino when you look at the terms and conditions. Robert is the head of account management on slotbox.com casino.
Ofcourse my account is now closed when i tried to get my lost money back when they initially just ignored the whole closure request. This is what they do in many cases and its predatory.
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