Hall?. Jag bad dem att st?nga mitt konto och det finns m?nga anledningar f?r n?gon att beg?ra att kontot ska st?ngas och oavsett orsaken ?r att de m?ste uppfylla f?rfr?gan och detta kan ses tydligt p? mitt meddelande. Oavsett vad orsaken ?r att de fortfarande beh?ver st?nga kontot Det ?r de som anv?nder detta mot spelare och ignorerar st?ngningsf?rfr?gan.
det st?r f?ljande om deras villkor ang?ende kontost?ngning:
20) Ansvarsfullt spelande
a) Vi vill att du ska njuta av din upplevelse p? v?r sida, samtidigt som du ?r medveten om de sociala och ekonomiska skador som ?r f?rknippade med spelproblem. Du f?rst?r att n?r du spelar hasardspel som involverar pengar kan du ocks? f?rlora pengar. Spel kan vara beroendeframkallande. Vi har utvecklat verktyg som kommer att g?ra din spelupplevelse s?krare.
b) Sj?lvuteslutning ("Time-out") - Om du skulle beh?va ta en paus fr?n spelandet med denna webbplats kan du g?ra det genom att kontakta supporten eller anv?nda verktygen som finns i avsnittet Mitt konto. Time out betyder att ditt spelarkonto kommer att st?ngas under den angivna perioden. Att utesluta dig sj?lv kommer endast att p?verka ditt spelarkonto p? denna webbplats (?ven om f?retaget bed?mer att det ?r l?mpligt att till?mpa timeout p? andra varum?rken under samma licens, kan det g?ra det). Sj?lvuteslutningar kan vara f?r en best?md period eller permanent.
c) Om du vill genomf?ra en Time Out via kundsupport kan du g?ra det genom att kontakta [email protected] och ange dina sk?l. Implementeringen av en Time Out som beg?rs via e-post ?r inte omedelbar. Vi ansvarar inte f?r att ?terbetala eventuella pengar som g?tt f?rlorade mellan den period d? en Time Out beg?rdes via e-post och den tid d? den behandlades av oss. F?r att en sj?lvuteslutning ska tr?da i kraft omedelbart, v?nligen sj?lvuteslut elektroniskt via webbplatsen.
Jag kontaktade kasinots chef f?r kontohantering och sa tydligt att jag var missn?jd med kampanjen och om de inte gav mig bonus utan n?gon ins?ttning vill jag att mitt konto ska st?ngas eftersom f?r mycket pengar f?rlorade f?r snabbt. Jag har aldrig efter denna beg?ran f?rs?kt ?ppna mitt konto igen. Jag sa tydligt ocks? att jag f?rlorade f?r mycket det ?r d?rf?r.
Detta ?r vad jag sa i ett separat uttalande:
"Om inte antar jag att du bara kan st?nga mitt konto eftersom jag inte vill spela p? ett kasino d?r du f?rlorar stora summor p? det s?ttet och inte f?r n?got f?r att 1300e p? n?gra dagar ?r mycket."
Robert erk?nde inte ens denna st?ngningsbeg?ran alls. Jag f?rklarade tydligt varf?r jag vill st?nga och uttryckte att jag f?rlorade f?r mycket f?r snabbt och inte n?jd med hur de behandlar sina kunder n?r det g?ller gratiskampanjer.
och f?rresten ?r detta den l?mpliga proceduren n?r du vill st?nga ditt konto p? detta casino n?r du tittar p? villkoren. Robert ?r chef f?r kontohantering p? slotbox.com casino.
Naturligtvis ?r mitt konto nu st?ngt n?r jag f?rs?kte f? tillbaka mina f?rlorade pengar n?r de f?rst ignorerade hela st?ngningsf?rfr?gan. Detta ?r vad de g?r i m?nga fall och det ?r rovdjur.
Hello. I did ask them to close my account and there are many reasons for someone to ask account closure and whatever the reason is they need to honour the reuqest and this can be seen clearly on my message. No matter what the reason is they still need to close the account They are the ones who is using this against players and ignoring the closure request.
it says the following on their terms and condistions regarding account closure:
20) Responsible Gaming
a) We want you to enjoy your experience on our site, while remaining aware of the social and financial harms associated with problem gambling. You understand that when you are playing games of chance that involve money, you can also lose money. Gambling can be addictive. We have developed tools that will make Your gaming experience safer.
b) Self-Exclusion ("Time out") - Should you need to take a break from gambling with this Website you may do so by contacting support or using the tools available in My Account section. Time out means that your Player Account will be closed for the specified period. Excluding yourself will affect your Player Account with this Website only (although if the company determines that it is appropriate to apply the time out on other brands under the same license, it may do so). Self-exclusions may be for a definite period or a permanent one.
c) If you wish to perform a Time Out through customer support, you may do so by contacting [email protected] stating your reasons. The implementation of a Time Out requested by email is not immediate. We are not responsible to refund any funds lost between the period a Time Out was requested via email and the time it was processed by us. For a self-exclusion to take effect immediately, please self-exclude electronically through the site.
I did contact the casinos head of account management and stated clearly im dissatisfied with the promotiosn and if they did not give me bonus without any deposit i want my account to be closed because too much money lost too fast. I have never after this request tried to reopen my account. I clearly also said that i lost too much this is why.
This is what i said in a seperate statement:
"If not i guess you can just close my account since i don't want to play in a casino where you lose big amounts like that and don't get anything for that 1300e in couple of days is a lot."
Robert did not even acknowledge this closure request at all. i clearly stated why i want to close expressing i lost too much too fast and not happy with how they treat their customers when it comes to free promotions.
and by the way this is the appropriate procedure when you want to close you're account in this casino when you look at the terms and conditions. Robert is the head of account management on slotbox.com casino.
Ofcourse my account is now closed when i tried to get my lost money back when they initially just ignored the whole closure request. This is what they do in many cases and its predatory.
Automatiskt ?versatt:
