I had winnings of $1000. I was so excited. I initiated a withdraw and while waiting for my winnings I started to play again... My winnings were voided and they said this was because I started playing while my withdraw was being processed. I was so bummed. I needed that money so bad.

Dear jessliviniris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you continued playing with part of your winnings or if you made a new deposit? Do I understand correctly that the casino confiscated all your winnings?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear jessliviniris,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.