So I had email from security team saying something wrong with my login location and verified my BTC address. I did all that and didn't get a reply until 24 hours later. The issue resolved and email saying it waiting for payout department but status still show at slotocash under review. I contacted the chat they telling the issue need be resolved but clearly email said everything confirmed going to payout department.  So I don't understand what the hold on my winning. They keep telling 24-48 hours but it's pass that timeframe around 11am 10/21/2019  was requested. I really like their site but I would like the reason of the delay instead of the issue that already been resolved for my delay.

Dear Johnny,

Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. Could you please answer a few questions for me, so that I can fully understand this issue? Could you confirm if you were using a VPN? Did you successfully verify your account in this casino? Also, could you specify which bonus you have claimed? In the meantime, I would like to ask you to be patient, as the delay might be caused by a thorough process of verifying the identity of the player to whom the money is being sent. None of the serious and licensed casinos take KYC lightly. Thank you in advance for your reply.

Best regards,

Satrio

I am sorry to bother you guys but I receive my winning thanks for the reply yes I am fully verified and the loging in from a different country I don't know because I was playing at home like always but everything settle a day late but I receive my winning

Dear Johnny,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards,

Satrio