I so believe I’m falling in one of the biggest and most serious online scams in online casino.

In summary:

Slots.inc operated by Kita b.v. licensed by curacao eGaming license number 1668 JAZ. As per the website Refuses to pay me 385000 USD three hundred eighty-five thousand US dollars by creating a new payout rule which is completely made up and created only after my win that never existed before and was created and published on 11 Nov 2024 and upon creating this new payout rule, they have confiscated 385000 USD of my pending withdrawal.

The new payout rule was created 75 days after my initial confirmed win of 105,000 USD of which slots.inc confirmed by email to pay into 4 instalments after several complaints and so confirmed in writing to pay 21250usd per month until January 2025.

After paying the first instalment in the month of October they have denied my previous confirmed win and decided to cancel the mutually agreed instalment plan and they have decided to confiscated all wins made in November which are additional new wins as well and to do so in a lawful image they have created a so called new rule called maximum win limit months after my confirmed and acknowledged win, and a week after my new wins.

What’s frightening about this rule is not only they have created this rule only after my win and solely for the purpose to deny and confiscate winnings which was won in crazy time in evolution gaming live casino, they have also used the license provider name curacao eGaming license CEG quoting the below phrase to implement a new payout rule on old wins before the rule was published on their website.

Luckily, I have terms and conditions downloaded after my win and have screenshots of them.

They have quoted in the name of license provider in a meaning that they were forced to implement it. They have quoted the following.

" Please note it is a required agreement from Curacao eGaming, not the casino. Slots.inc should have removed excess balance earlier, but as casino monthly withdrawal limits were bellow maximum daily win as per CEG and there was reasonable chance we won't have to apply CEG agreement. "

Acting like this rule was forced to them and is a required agreement and they claim they were supposed to remove it earlier but they had to remove and confiscate all pending withdrawals on Monday 11th of November 2024 75 days after my first win and 6 days after my second win and 5 days after my third win while accumulating a total balance of 392000usd so they created a new payout withdrawal rule using the name of the license provider as if they were forced to mandate and confiscate funds.

This rule was completely made up after several requests to increase my limit and they spent around 1 week with very little response telling me withdrawal increase request in under approval while they were creating the new payout rule to deny my win behind the scenes.

In addition to all that they have denied me from my right to responsible gambling tools to have a 24hours cooling off period after I set a 1usd loss limit. They instantly removed my limits and have tried once to deny me from adding loss limits to push me to play more and lose my funds, luckily it did not happen. Although I sent many complaints that why are you not following your terms and condition on the responsible tools 24hours cooling period they ignored and removed the tools and all limits instantly for more than 7 times in a week while I complain about it.

In Details:

Below has all details with dates, screenshots, and proof to support my claim for the above complaint and in every communication, since august 29 2024 on first win till date of November 12, 2024.

To be continued as i have 5000 spaces to write the comaint.

There is a continuation with 25 attachments in total to summarize everything with proof.

Hello shihada,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots.inc Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Would it be possible to forward only the previous terms of the casino to [email protected] for further review as the above attached proofs are quite enough to prove your statement.

Looking forward to your answer.

Regards,

Nick

Hello nick thanks foe accepting the complaint.

1) yes my account is fully verified and there is no issue about that.

2)winning was with real money only.

Winnings were made not in one day its an accumalative win.

They paid me 50k ans they refuse to pay me 385k usd after uploading a new term which is not existing in terms and conditions previously.

Also after agreeing to pay me they changed there mind and stoped the payment.

3)i will send you a complete Terms which was downloaded in september 2024 and other screenshots.

Hello shihada,

Thank you for providing the email. After reviewing the terms, I couldn’t find any clause that would justify the casino’s decision to confiscate your balance. I’ll now forward your complaint to my colleague Adam ([email protected]), who will assist you further.

Wishing you the best of luck in resolving this matter.

Best regards,

Nick

Hello shihada,

I have reviewed your case and I checked out the casino website. Although not in the general terms and conditions, I found the following rules listed under accounts, payouts and bonuses:

" You acknowledge, agree and accept that the total of daily Wins, excluding Jackpot Wins, the days to be determined in accordance with Atlantic Standard Time is bound to a maximum value, calculated in the following currency: Euro (the: Daily Win Limit" or: "DWL"). Any value exceeding the Daily Win Limit is deemed Excess (or: the existence of an Overbalance) as set forth below

The Operator is obligated to correct the Overbalance, so that it equals the Daily Win Limit, at the latest with any Withdrawal.

When calculating the Daily Win Limit, the following factors are taken into consideration:

(a) the total of Wins and Losses on a daily basis for the period of one month (the "Rolling Month") prior to the Win date (the: "Result");

(b) the total of Deposits for the Rolling Month prior to the Win (the: "Deposit Sum");

The Daily Win Limit is determined as the lesser value of any of the following calculations:

(a) DWL1 = (50,000 - Result), with a minimum value of "0";

(b) DWL2 = (Deposit Sum x 30), with a minimum value of "0";

...

If the Daily Win Limit is restricted on the basis of this article, subsection (b), any Deposits made on the day of the Win prior to that particular Win are to be included in the Deposit Sum.

You acknowledge, agree and accept that Deposits made on the day of the Win but after the Win itself are not included."

Even if the terms were previously present on the casino website, we strongly disagree with such limits in regards to real money winnings.

I will contact the casino to see if I can help.

We would like to invite Slots.inc Casino to join the conversation and participate in the resolution of this complaint.

Dear Slots.inc Casino,

Can you please provide further information about this limit and why it has been applied?

Kind regards,

Adam

Hello adam,

This rule was uploaded only recently. On the website.

And to prove that my first win was 105k in august 29. (Attached)

They postponed to pay me 15 days to make a check with game provider using terms and conditions and they never used daily max win terms of max win of 50k although my balance was 105k at that time. Simply because it was not in existance in the site.

while the wait i read everysingle word on the site including accounts and payout. There was nothing called daily max win infact i never heard of it neither in slots.inc or throuh hundreds of other sites.

They told me they have to keep some liquidation for other customers and they wanted to decrease monthly limit.

Although the terms at that time was 30k monthly i have agreed out of good will to accept 20000 usd in september and then we both agreed to a payment plan of 105k usd until jan 2025.

So how did they approve and confirm a payment plan of 105k win if they already have a 50k max win rule?

Ofcourse we have to remember the max monthly limit was 30000. But they started speaking about they need money for other customers which is nonsense and non of my business.

screenshot attached.

Now the limot is max 15000 although even in casinoguru and all other platform mentions 30000 usd.

and in all online inforation platforms like casino guru and others there is no max win rule mentioned (simply is was never existing)

• finaly We reached a mutual agreement that they have to pay me 105k and even that agreement that they confirmed themselves they backed out of it although i have a writtrn agreement.

Attached is a screenshot.

Ps: there is no option to attach screenshots here. But ive sent them all inclding the agreement we agreed on which they confirmed it in writing.

Btw are they still licensed? I cannot see CEG logo anymore. I asked this questioms multiple times to them and support said its over my paygrade to answer.

Hello shihada,

Thank you for the additional information. I have since made contact with a casino representative via Skype and the situation is being investigated. To answer your question regarding the casino license, we are awaiting further update from the casino, but I do know that Curacao E-gaming ceased all licensing operations as of 01.10.2024 and all Curacao E-gaming licenses are considered expired from that date onwards.

Kind regards,

Adam

Thanks for the update adam.

Another small update:

I wanted to add

In casino guru also as per the author mentioned max daily is 5k weekly 15k and monthly 30k And then (clearly)mentioned no win limit.

Thats another small proof that the rule of max win was just added recently after my balance accumalted to 392000k.

Im sure with such a detailed study by the author such major term wasnt missed by accident. The term was only published recently in the site.

I have a belief that they had the term as an insurance policy hidden and not piblished and only to be added after a player make a big win.

Hello shihada,

Just to update you - I have now made direct contact with the casino and I am discussing the situation with them via e-mail. I will therefore extend the timer and will post again as more information is received.

Many thanks for your continued patience.

Kind regards,

Adam

Thanks for the update

Dear all,

As the situation is still ongoing, I am extending the timer accordingly.

Kind regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear shihada,

I am still awaiting further evidence from the casino, as what they have provided so far is inadequate. As the casino is still in contact I will extend the timer one more time in the hope that we can find a resolution to this situation. I thank you for your continued patience in the meantime.

Kind regards,

Adam

Thank you for your continous effort.

I so believe the casino is broke they just cant prove anything. What they do is copy and paste the terms which they added and created after my win its very obvious.

Infact its been over 2 months the casino is still operating without a license.

Again adam thanks for not giving up but what can they prove if they actualy confirmed my win in writing and gave me a payment schedule and then after 75 days created a new max win rule just for not paying. There is no scam that is more obvious.

Dear shihada,

We have discussed this case internally at great length and as the situation stands at the moment, unless the casino is able to provide something that can prove the limits mentioned were in place when you registered and agreed with the terms and conditions, we do not see that there would be a sufficient reason to reduce your winnings.

Our views have been explained to the casino in depth, and they have been asked one more time to provide some evidence to support their claims. I will therefore extend the timer again, in accordance with our policies.

I thank you once more for your patience and hope that we can bring this case to a conclusion very soon.

Kind regards,

Adam

Hello all,

As we are experiencing delayed responses due to the holidays, the timer will be extended.

Kind regards,

Adam

Dear shihada,

There has been no further response, but this is again likely due to the time of year. As we have not received the requested information from the casino, we will be discussing this case and how to proceed in our management meeting, after the holidays on 14th of January. I will therefore extend the timer and after that meeting we will hopefully be able to bring this case to a conclusion. I once more apologize that this is taking an extended amount of time. If there is any update or further response in the meantime I will of course let you know.

Kind regards,

Adam

Dear shihada,

As I stated in my previous post, we have reviewed this case in its entirety and discussed it at our management meeting. We concluded that the casino should pay your outstanding winnings to you in full.

Nothing has been provided that sufficiently substantiates the casino's claims that the terms were on the website previously, and we consider the implementation of such limits to be directly against our views and policies on Fair Gambling.

Our views have been communicated to the casino already, and we will allow them a further extension to respond. If the casino does not respond, or does not wish to reconsider its approach, the complaint will be closed against the casino and have an extremely negative effect on the Safety Index.

I will of course update you as soon as a reply has been received.

Kind regards,

Adam

Dear shihada,

There has been no further response from the casino. We entirely disagree with limits such as the one the casino has imposed on you, but it seems that they are not willing to reconsider their position on this matter. Consequently, the complaint will be closed against the casino, and the Safety Index adjusted accordingly.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

The casino currently operates without a license but has stated that they have applied for a new license from Anjouan Gaming. I therefore recommend you contact Anjouan Gaming (https://anjouangaming.com/dispute-terms-conditions/) and submit a complaint to them. Anjouan Gaming has more options and tools to help players. Please let me know how they respond ([email protected]).

I am sorry I could not be of more help on this occasion.

Best regards,

Adam