I had an account that I had to close because of gambling addiction ..... now I could open one again with a different email address but the same login data as the first ..... now I'm sharing that I'm addicted to gambling as with first time with the request to cancel the payments because I exist under the license self-exclusion ..... was refused ......

Hatte da ein Konto das ich schlie?en lies wegen Spielsucht.....jetzt konnte ich wieder eins er?ffnen mit einer anderen email Adresse aber den gleichen Anmeldedaten wie bei dem ersten.....jetzt teile ich mit das ich Spielsüchtig bin so wie beim erstenmal mit der Bitte die Einzahlungen zu stornieren da ich unter der Lizenz Selbstausschluss besteht.....wurde abgelehnt......

Dear Reiner

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you requested your previous account to be simply closed for a certain period of time, or you’ve self-excluded yourself permanently? How long ago your account has been closed? Lastly, could you please specify which same login data you have entered?

Please forward any relevant communication to [email protected].

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Reiner,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.