I'm not positive of the amount but it was over $200 I started out making a deposit eith debit card of $30 and won up to $400 at one point played another day and lost some of it tried to play the next day and my balance said zero. customer serive says I have to prove I made the $30 deposit. What the? I used a debit card and the amount was approved or I wouldn't have gotten to play. Now that i won, I have to prove I paid money? They want my bank statements? I don't trust them with anything

Dear janwildthang1968,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if this was your first deposit in this specific casino?

If there’s any relevant communication, please forward it along with your bank statement to [email protected]. At this point, it is crucial to demonstrate that the funds were indeed debited from your bank account and were not subsequently refunded.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear janwildthang1968,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.