When dealing with the agents as slots of Vegas situations ridiculous. At one point in one day I spoke with four different agents each one gave me a different answer for my situation. I won 2300 bucks and was pretty excited about it until I started talking with the agents. First of all he told me it would take 7 days for me to get the approval to get my winnings and then another 10 to 7 days for them to dispatch the payment. I waited 7 days but still no approval from the casino. I talked with the agent she told me that everything was perfect and to give it a couple more days. Few days past I spoke with another agent they told me that I was missing some documents. So I feel the documents out and they got approved. Then I spoke with another agent who said that casino did not under my bank because they could not wire the money to the bank which is a military Bank. Then agent told me to do it the second way and that it would be fast and all my information had turned in was accurate. I had a problem with that because when I tried to withdraw the money that way they said that I had valid some agreement which was not true so another agent corrected that and told me to draw the money again but she never fixed the issue. Then another agent told me to do a Bitcoin and it'll take five days to get it through Bitcoin I called and the fifth day or text and another agent told me it would take 7 to 10 days to bitcoin. So then I decided that I would take a little bit money out to start playing some more and this is when everything changed. The machines that I had won the money on and now began to malfunction every time I played. The machine would slow down very slowly I'll go really really fast not stopping for about 3 minutes at times. I'm not making any of this up I have proof of all of it anyone would love to have it or definitely give it to you so you can get your money from slots of Vegas who are not a trustworthy honest organization. Oh l before I forget One agent got so upset because the question I don't answer she told me I should be cautious on how I talked to her and what I say basically saying that she was threatening me I promise I did not make that part of either.

Dear hotboybob954,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experiences.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If you are experiencing technical difficulties while playing I would recommend pausing temporarily and informing the support about ongoing issues to prevent frustration or any losses.

Please allow me to ask a few questions:

• Could you please specify if you have a pending withdrawal of your winnings? When exactly have you requested a withdrawal using this payment method?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• If there is any relevant communication between you and the casino, please forward it to my email at [email protected]

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear hotboybob954,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.