The credit will not be paid out. I asked several times and was always put off with excuses.

The payout was already requested on November 1st, 2021, after which the account was reset to zero at the beginning of 2022 and after contacting support it was credited again but still not paid out. The €1500 was won regularly without a bonus.

So if you want to play here you can do that, but the winnings will definitely not be paid out.

Das Guthaben wird nicht ausgezahlt. Ich habe mehrfach nachgefragt und wurde immer wieder mit Ausreden hingehalten.

Die Auszahlung ist bereits am 01.11.2021 angefordert danach wurde das Konto Anfang 2022 wieder auf Null gesetzt und nach Kontakt mit dem Support wieder gutgeschrieben aber immer noch nicht ausgezahlt. Die 1500€ wurden regul?r ohne Bonus gewonnen.

Also wer hier spielen m?chte kann das tun aber die Gewinne werden definitiv nicht ausgezahlt.

Dear Enrico,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than half a year is a long time indeed.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I can only speak of having helped when the money is in my account.

Kind regards

Von Geholfen, kann ja erst dann die Rede sein wenn das Geld auf meinem Konto ist.

MfG

Dear Enrico,

Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you?

....yes, the payment was still outstanding after half a year.

It was recently credited to my gaming account again and I have instructed the €1500 to be paid out again.

Now Slotsberlin will again refer to processing times....so if you think the money will be paid out here, you can wait a long time because that won't happen!!!

....ja die Auszahlung stand nach einem halben Jahr immer noch aus.

Aktuell wurde sie zum wiederholten Male meinem Spielkonto gutgeschrieben und ich habe die 1500€ erneut zur Auszahlung angewiesen.

Jetzt wird man vo Seitens Slotsberlin sich wieder auf Bearbeitungszeiten beziehen....also wer hier glaubt das Geld wird ausgezahlt kann lange warten denn das wird nicht passieren!!!

Thank you very much, Enrico, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Slotsberlin Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

...the money is in process....just process it and then pay me!

Then everyone is happy!

...das Geld steht in Bearbeitung....bearbeiten Sie doch einfach und zahlen dann an mich aus!

Dann sind alle zufrieden!

Hi Enrico,

I've just reviewed your case and fully understand your concerns about the delayed payout. I'll try to contact the casino and we'll see what can be done to help you.

I'd like to invite a representative from Slotsberlin Casino to join the conversation and participate in resolving the problem. Can you please provide us with more details regarding the case and the reasons for such an unusually long delay in processing Enrico's withdrawal request?

Best regards,

Natalia

Ok, on my part everything has been said, I'm now waiting for my money!

Ok, meinerseits ist alles gesagt ich warte nun auf mein Geld!

I would like to ask the Slotsberlin Casino to reply to this complaint. I'm extending the timer by 7 more days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.