NaslovnaPritu?beSlotsPalace Casino - Nalog igra?a zatvoren tokom povla?enja.
SlotsPalace Casino - Nalog igra?a zatvoren tokom povla?enja.
Automatski prevedeno:
Iznos:
1.995 €
SlotsPalace Casino
Index sigurnosti:Veoma visok
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Greece had his account blocked, allegedly for being a duplicate, after he had requested two withdrawals totaling 995 euros, while having a pending balance of 1000.14 euros. He had been told earlier that there was no need for account verification. After the closure, his access to live chat support was also restricted. The Complaints Team had attempted to investigate the case and had requested additional information from both the player and the casino. However, due to the player's lack of response, the investigation could not proceed further, and the complaint was ultimately rejected.
Igra?u iz Gr?ke blokiran je ra?un, navodno zbog duplikata, nakon ?to je tra?io dva povla?enja u ukupnom iznosu od 995 evra, dok je na ?ekanju imao 1.000,14 evra. Ranije mu je re?eno da nema potrebe za verifikacijom naloga. Nakon zatvaranja, njegov pristup podr?ci za ?askanje u?ivo je tako?e bio ograni?en. Tim za ?albe je poku?ao da istra?i slu?aj i zatra?io je dodatne informacije i od igra?a i od kazina. Me?utim, zbog nedostatka odgovora igra?a, istraga nije mogla da se nastavi i ?alba je na kraju odbijena.
Pitao sam za svoja 2 zahteva za povla?enje 500 i 495 evra koje prila?em.
I onda neopravdano zatvorim svoj nalog uz navo?enje njegovog duplikata.
Pitao sam podr?ane u?ivo u raznim slu?ajevima za verifikaciju i oni su mi odgovorili da nema potrebe. A sada pogledaj kada trebam da podignem svoj novac, zabranili su mi nalog. Na tom ra?unu se pored 2 zahteva za povla?enje nalazio i iznos od 1000,14 evra.
?elim da dobijem svoj dobitak jer je trebalo ranije da me obavesti ako postoji problem sa mojim nalogom.
Ranije su podizali, ali izgleda da sada ne ?ele da mi daju iznos.
?ekam da finansijsko odeljenje odgovori na moje imejlove.
Osim toga, ?ini se da vi?e ne mogu da koristim ?askanje u?ivo.
I won 1995 euros.
I asked about my 2 withdrawal requests 500 and 495 euros which i attach.
And then i get my account closed unjustifiedly saying its duplicate.
I have asked the live supported in various cases for verification and they replied there is no need.And now look when i need to withdraw my money they ban my account. In that account in addition to the 2 withdrawal requests there was the amount of 1000,14 euros.
I want to get my winnings since they should have let me known earlier if there was a problem with my account.
They have made previous withdrawals but seems now they dont want to give me the amount.
I'm waiting for the financial department to answear my emails.
Plus it seems that i can no longer use the live chat.
Hvala vam puno ?to ste podneli ?albu i zaista mi je ?ao ?to ?ujem za va? problem sa SlotsPalace kazinom. Dozvolite mi da vam postavim jo? nekoliko pitanja pre nego ?to krenemo dalje.
Mo?ete li da nam ka?ete da li ste znali da imate vi?e naloga? Da li ste koristili bonuse na oba naloga? Da li ste dobili bilo kakvu vrstu povra?aja novca od kazina? Kada ste ih poslednji put kontaktirali i da li su odgovorili?
Radujem se Va?em odgovoru.
Pozdravi,
Nick
Hello thodosakis98,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsPalace Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you were aware of having multiple accounts? Did you use bonuses on both of the accounts? Did you receive any kind of refund from the casino? When was the last time you contacted them and did they respond?
Nisam znao da imam vi?e naloga i u stvari nisam dobio nikakav dokaz.
Imao sam samo jedan nalog kod slotspalace, Thodosakis98.
U prethodnim povla?enjima pitao sam u podr?ci u?ivo da li postoji potreba za verifikacijom, odgovorili su negativno.
Nisam koristio nikakav bonus na depozit.
Poslednji put su se javili ju?e kada se sve dogodilo. Razgovarao sam sa Harijem i Nejtanom u podr?ci u?ivo.
Hari je zatvorio moj ra?un, Nejtan je rekao da se sada ni?ta ne mo?e desiti u vezi sa ra?unom i da ?e finansijsko odeljenje stupiti u kontakt sa mnom u vezi sa tra?enim isplatama i stanjem na mom ra?unu.
Poslao sam podr?ku po?tom i ?ekam svoje povla?enje.
Imam imejlove od pregleda obra?enih povla?enja i poslednjih zahtevanih.
?elim punu svoju dobit od 1995 evra.
I was not aware of having multiple accounts and in fact wasnt given any proof.
I had only one account with slotspalace, Thodosakis98.
In previous withdrawals i asked in live support if there is a need for verification they responded negatively.
I didnt use any deposit bonus.
Last time they responded was yesterday when it all happened. I talked with Harry and Nathan in live support.
Harry closed my account, Nathan said nothing can happen now regarding the account and that the financial department will come in touch with me regarding the requested withdrawals and the balance on my account.
I have mailed the support and waiting for my withdrawals.
I have the emails from previews processed withdrawals and of the last requested ones.
U slu?aju da ste imali vi?e naloga, na kazinu je da li ?e vam isplatiti bilo ?ta ili ne, ali ne mo?emo da ih prisilimo na to po?to ste prekr?ili uslove kazina. Mo?ete li molim vas da nam ka?ete od kada ?ekate da kazino isplati preostali iznos?
Hello thodosakis98,
In case you had multiple account, it is up to the casino whether they pay you out anything or not but we can't force them to as you breached the casino terms. Can you please advise since when are you waiting for the casino to pay out the remaining balance?
Dobio sam ovu e-po?tu od slots palasa 2. septembra u kojoj se ka?e da ?e mi vratiti poslednji depozit koji je bio 400 evra.
Od tada nisam dobio svoj novac nazad.
Kontaktirao sam ih putem e-po?te i ?askanja, ali nisam dobio odgovor kada ?e to biti.
Nisu mi dali nikakav dokaz da postoji duplikat naloga ?ak i ako sam pitao da li postoji nalog u doma?instvu za koji ne znam.
Prila?em vam razgovor sa podr?kom u?ivo.
Po?to su poni?tili moje dobitke i povla?enja, ?elim da mi povra?aj ?to je pre mogu?e, ve? je pro?lo vi?e od nedelju dana, rekli su da ?u uskoro dobiti povra?aj.
Molim vas pomozite mi.
I received this email from slots palace at 2nd September saying that they will refund my last deposit which was 400 euros.
Since then i have not received my money back.
I contacted them via email and chat but got no a answer on when will that be.
They gave me no proof that there is a duplicate account even if i asked if there is an account in the household that im not aware of.
I attach you the chat with live support.
Since they voided my winnings and withdrawals i want my refund as soon as possible, it has already been more than a week they said im going to get my refund soon.
Po?to trenutno nema dokaza da zaista imate vi?e naloga, va?a ?alba ?e biti prosle?ena mom kolegi Mihalu ( [email protected] ) koji ?e vam od sada pomagati i poku?a?e da dobije vi?e informacija od kazina.
?elim vam puno sre?e u re?avanju.
Pozdravi,
Nick
Hello thodosakis98,
As there is currently no proof that you really do have multiple accounts, your complaint will be forwarded to my colleague Michal ([email protected]) who will be assisting you from now on and will try to get more information from the casino.
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear thodosakis98,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Na?alost, igra? nije odgovorio na na?e poruke i pitanja. Shodno tome, nismo u mogu?nosti da dalje istra?ujemo i nemamo drugog izbora nego da odbijemo ovu ?albu.
Igra? mo?e ponovo da otvori ovu ?albu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
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