Hi Team,

I have made the payment on 5th September of 5800 INR via google pay option but still my payment has not added yet to my slottica wallet or even returned back to my bank account.

I am surprised with this poor service by customer service department of slottica and even the payments team who is actually denying that i did not make the payment to their service provider. Also, they are telling me that i made the payment to someone else.

They demanded for my banking statement and that is very strange that i have sent my all the banking statement to the payments team still my request has closed by saying that i made the payment to someone else.

Please note : Please check my previous two deposits as the service provider name is same ( Mr. V********* S***** K****).

Also please check the upi mumber (309022468015), which is same in all the 3 transactions.

3000,1000 INR transaction has successfully done via phonepe but my 5800 INR transaction has not crdited yet which was done via google pay and that service provider is doing fraud with me and with slottica stating that they did not recieve my payment yet.

PFA, (My banking statement screenshot and the screenshots of my payment).

I am begging team please help me to get my 5800 INR back asap as this is a mental harrasment for me now.

I am literally disappointed now.

Dear VanshGulati123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi Team,

I have contacted with my bank and the payment has completely debited from my bank account and successfully credited to the payment provider.

My bank is saying that they will not investigate further as the payment has successfully done from the bank's end.

Note : It is just the payment provider and this slottica account making fool of their customers,i have reviewd most of the cases in your casino guru related to slottica and each and every cade says that these people are fraudsters.

I am requesting you team. Kindly help me to get my money back asap.

Also, please refer to the below screenshots asap.

Thanks,

Vansh.

I completely empathize with your frustration, VanshGulati123. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 21 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.

Dear VanshGulati123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.