Hello. I had done a deposit with a bonus 200%. I finished the wager and i did 2 withdraws, one 1000usdt on 31th march and another one 2275usdt on 2nd april. A few days later they cancelled the withdrawals for the reason check provider's. Until now they haven't finished the check. I sent to live chat and they told me that, they inform the appropriate department and if i want additional information to contact [email protected]. i sent to this email but they didn't answer. I try another email [email protected] and they told the same things with livechat

Dear tsampcon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that you currently don't have any pending withdrawals?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

?no, I have not made successful withdrawals in the past

?right now I have no pending withdrawals

?yes I can confirm that I have passed the kyc

Thank you for your time.

?οχι δεν ?χω κ?νει επιτυχημ?νε? αναλ?ψει? στο παρελθ?ν

?σωστα αυτ? την στιγμ? δεν ?χω εκκρεμε? αν?ληψη

?ναι μπορ? να επιβεβαι?σω ?τι ?χω π?ρασει το kyc

Ευχαριστ? για τον χρ?νο σα?

Thank you very much for your reply, tsampcon. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

I have sent you what you asked for in the email you wrote me.....thank you very much

Σα? τα ?χω στε?λει αυτ? που μου ζητ?σατε στο mail που μου γρ?ψατε.....ευχαριστω πολ?

Thank you very much, tsampcon, for your cooperation. I will now transfer your complaint to my colleague Martin ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello tsampcon,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Snatch Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and give us a timeframe, in which tsampcon can expect his withdrawals to be processed? Alternatively, have any additional issues arisen in the meantime? If yes, please let me know at [email protected].

Dear tsampcon and Martin,

Please be advised that we have received a response from the provider. 

Our anti-fraud team has no further questions for you, and the check has been successfully passed.

Respectfully,

Snatch Casino Representative

Dear casino representative,

thank you for your update.

Dear tsampcon,

are you now able to withdraw your funds? Either way, please let us know.

No, I still can't withdraw money as they asked me to send them a photo of my driver's license. I don't know if any further documents will be needed... I sent the license yesterday and I'm waiting for a response.

?χι ακ?μα δεν μπορ? να κ?νω αν?ληψη καθ?? μου ζ?τησαν να του στε?λω το δ?πλωμα οδ?γηση? σε φωτογραφ?α δεν ξ?ρω αν θα χρειαστο?ν περαιτ?ρω ?γγραφα...το δ?πλωμα το ?στειλα χθε? και περιμ?νω απ?ντηση

Dear tsampcon,

thank you for letting us know. We will see how the verification process plays out, for now I can only encourage you to comply with the requests. In case you require any help with submitting the documents, don't hesitate to contact me at [email protected].

Dear parties,

as more time has passed, I would like to ask you to update us on the current proceedings.

Dear casino representative,

has the KYC check been finalized?

From my side there has been no progress to date and I am still waiting for the completion of the KYC and I have not received any information about what stage the process is at.

Απ? μερι?? μου δεν υπ?ρχει κ?ποια εξ?λιξη μ?χρι και σ?μερα περιμ?νω την ολοκλ?ρωση του kyc επ?ση? δεν ?χω λ?βει κ?ποια ενημ?ρωση για το σε ποιο στ?διο βρ?σκεται η διαδικασ?α

Dear tsampcon and Martin,

We would like to kindly inform you that earlier today, you received a message from our KYC department requesting some additional documents.

We kindly ask you to check your inbox and provide the requested information at your earliest convenience. Once received, we will make sure your request is processed as quickly as possible.

Thank you for your cooperation. Should you have any questions, please don’t hesitate to reach out.

Respectfully,

Snatch Casino Representative

Dear Snatch Casino representative,

thank you for the update.

Dear tsampcon,

please let me know which documents were requested. In case you need any assistance with the process, message me in this thread or at [email protected].

Dear Martin and dear casino, I have sent the documents you requested so I am waiting for your response.

Αγαπητ? Μ?ρτιν και αγαπητο καζ?νο ?στειλα τα ?γγραφα που μου ζητ?σατε οπ?τε περιμ?νω για την απ?ντηση σα?

Dear tsampcon,

can you specify which documents were asked of you? Thank you for your continued involvement in the case.

Dear casino representative,

please keep us updated on the verification status.

Yes, of course I was asked for a photo of me showing my face holding my ID from the front and the casino page from the back. I sent two photos, one with the front and one with the back, as the back has English characters, I sent it to facilitate identification.

Ναι β?βαια μου ζητ?θηκε μια φωτογραφ?α μου η οπο?α να φα?νεται το πρ?σοπο μου κρατ?ντα? την ταυτ?τητα μου απ? την προστινη ?ψη ενω π?σω να φα?νεται η σελ?δα του καζ?νο εγ? ?στειλα δ?ο φωτογραφ?ε? μια με την προστινη ?ψη και μια με την π?σω καθ?? η π?σω ?ψη ?χει αγγλικο?? χαρακτ?ρε? το ?στειλα για διευκ?λυνση τη? ταυτοπο?ηση?