Dear all, in the last few days my wife and I have deposited over 60,000 dinars on soccerbet, I have only deposited that much if not more, I have only played new games that are guaranteed 10% cashback but I have not received the same, I have contacted support via chat, customer service via mobile, I have contacted them via email.

Postovani, zadnjih dana moja supruga i ja smo uplatili preko 60.000 dinara na soccerbet, ja sam samo toliko ako ne i vi?e, igrao sam samo nove igre na koje je garantovan cashback od 10% ali nisam dobio isti, kontaktira sam podr?ku putem chata, korisni?ki servis mobilnim, obratio sam se putem maila.

Hello Nemanjas1991,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Soccer Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you claim any bonuses in the past?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've had an account for a couple of years, maybe two, I constantly talk to the casino by phone because I never get answers to my emails, the chat uses the tactic that every few minutes when I ask a question they delete the conversation or if I don't ask a specific question they wait half an hour for me to log out so they can send that chat by email for the millionth time and then it's always the same, supposedly I'm not online and they apologize and will respond by email, but there's nothing to say to say good evening because they delete the chat when I ask specifically about the problem.

Today, 5 or 6 thousand disappeared in 20 minutes, I got some cash back of 179 RSD, I just get the same response as always and as before, the person in charge will contact you.

Nalog imam ve? par godina, mo?da dve, sa kazino stalno razgovaram putem telefona jer na moje mailove nikada ne dobijam odgovore, chat primenjuju taktiku da na svakih nekoliko minuta kada postavim pitanje oni izbri?u razgovor ili ako ne postavim konkretno pitanje oni ?ekaju pola sata sat da se odloguje kako bi I po milioniti put poslali taj chat mailom i onda uvek isto, navodno nisam online i onise izvinjavaju odgovori?e mailom, samo sto nema sta da odgovore na dobro vece jer bri?u chat kada pitam konkretno o problemu.

Danas evo 5 ili 6 hiljada nestala su za 20minuta, dobio sam neki cash back od 179rsd, samo dobijam kao uvek i kao ranije odgovor javi?e vam se nadlezni

They sent me a response that was more than ridiculous, to my evidence of game playing history and payment history I received a ridiculous response that read: "Dear,

We would like to take this opportunity to apologize because, due to the increased number of requests received, we were unable to respond to you in a timely manner.

After checking, it was determined that you were awarded bonuses within the "New Games - 10% cashback" promotion for the days for which you met the conditions.

Below we send you a link where you can learn more about the promotion rules www.soccerbet.rs/promo/nove-igre-10-cashback "

Let me emphasize that, in accordance with all the rules and conditions, I secured the aforementioned 10% bonus with my 20,000 dinar deposit by playing new games without any return.

While I received a 10% return from them in the amount of 279 rsd, which is not even 0.8%

Poslali su mi odgovor koji je i vise nego sme?an, na moje dokaze o istoriji igranja igrice i istoriji uplata dobio sam sme?an odgovor koji glasi nave??u: "Po?tovani,

Koristimo priliku da pru?imo izvinjenje jer, usled pove?anog broja pristiglih zahteva, nismo bili u mogu?nosti da Vam odgovorimo pravovremeno.

Nakon izvre?ene provere ustanovljeno je da su Vam bonusi u okviru promocije "Nove igre-10% cashback" dodeljeni za dane za koje ste ispunili uslov.

U nastavku Vam ?aljemo link na kom se detaljnije mo?ete upoznati sa Pravilima promocije www.soccerbet.rs/promo/nove-igre-10-cashback "

Da naglasim da sam po svim pravilni ima i svim uslovima obezbedio sebi sa svojih 20.000din uplata igraju?i nove igre bez povratka ikakvog dobijem navedeni bonus od 10%.

Dok sam od njih dobio 10% povrata u iznosu od 279rsd sto nije ni 0.8%

Hello Nemanjas1991,

Please keep in mind that the cashback is not 10% of your played amount but rather your total played amount - wins.

It is explained in their terms and conditions with a provided example:

The amount is calculated each day so if you did have a higher win rate during one day, the cashback is also lower.

Regards,

Nick

Dear Nemanjas1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.