Hello, I had deposited 25 euros at the strange casino last week, I should have left it.. I had done it by instant transfer then suddenly there was an error I should write to the service provider the money was debited and on the page from the casino if you can call it that, debit is pending. I also sent them a screenshot after they wrote to me, that was 2 days ago

Hallo ich hatte letzte Woche 25 Euro bei dem seltsamen Casino Eingezahlt, h?tt ich lieber lassen sollen.. Und zwar hatte ich das per Sofortüberweisung gemacht dann stand auf einmal da es gab einen Fehler ich sollte den Dienstanbieter anschreiben das geld wurde Abgebucht und auf der Seite von dem casino wenn man es so nenen darf steht Abbuchung steht aus. Screenshot hab ich denen auch geschickt nachdem sie mich angeschrieben hatten das war vor 2 Tagen

Dear Lolek100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino and what is the exact URL of the casino website? Please forward your payment receipt to [email protected].

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Lolek100,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I gave them the money I sent them everything now they want it again because I don't feel like it. Avoid the casino like the devil avoids holy water

Ich hab denen das geld geschenkt hab denen alles geschickt jetzt wollen sie es nochmal haben da hab ich keinen Bock drauf.. Meidet das Casino lieber wie der teufel das Weihwasser

I'm afraid I don't understand. Were your funds credited to your casino account, please?

Dear Lolek100,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Nope, they didn't credit anything, I had sent them everything and then they wanted to have it again, that's too stupid for me

N? die haben nichts Gutgeschrieben ich hatte denen ja alles geschickt und dann wollten sie es nochmal haben das is mir zu bl?d

Dear Lolek100,

Could you please forward the payment receipt to [email protected]? Thank you in advance.

No thanks, I'll give them the money, the receipt is on my online account, but I can't remember the date and I don't care what they do with the money

Nein danke ich schenk denen das Geld der Beleg ist auf meinem Onlinekonto aber ich weiss das Datum nicht mehr und es ist mir auch egal was die mit dem geld machen

I wish I?could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.