I have deposited SGD 6000 and they have not respond to my deposit. I have tried to call for refund but they choose to ignore. Please don't play at Speedbet33

Dear choonsengl27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to [email protected]. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear choonsengl27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This is not the first time I played at this website but this is the first time such things happen to me. I am very upset. Trying to contact them but no reply

Thank you, choonsengl27, for sharing your payment receipt. Just to confirm, did you make the deposit on May 31st? It would be very helpful if you could provide a bank statement displaying all your transactions from the moment you initiated the deposit until now. This way, we can compile a comprehensive transaction history before reaching out to the casino. Having this statement will allow us to demonstrate that your deposited funds were not returned to your bank account.

Dear choonsengl27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.