Zdravo,
Javljam vam se u vezi sa mojim nedavnim iskustvom sa Spin kazinom. Pridru?io sam se u februaru ove godine i igrao bonuse dobrodo?lice, a zatim bonuse za ponovno punjenje koje nudi kazino. Zavr?io sam proces verifikacije ra?una u februaru tako ?to sam podneo svoju li?nu kartu, ra?un za komunalne usluge i verifikovao svoj Neteller nalog, zajedno sa davanjem bankovnih izvoda za potvrdu depozita.
Me?utim, nakon zahteva za povla?enje, moj nalog je neo?ekivano zaklju?an i zatra?eno je od mene da se podvrgnem verifikacionom pozivu. I pored toga ?to sam ?etiri puta dogovarao ovaj poziv, jo? uvek me nisu pozvali. Svaki put sam izdr?ao skoro sat vremena ?ekanja u redu za ?askanje samo da bih zakazao poziv.
Mo?emo li ljubazno zamoliti kazino da ovo shvati ozbiljnije? Cenim svoju privatnost i ne mogu da priu?tim da ?ekam kraj telefona ceo dan vi?e dana. Va?a pa?nja posve?ena ovom pitanju je veoma cenjena.
Hvala vam.
Srda?an pozdrav,
Sven
Hello,
I am reaching out regarding my recent experience with Spin Casino. I joined in February of this year and played the welcome bonuses, followed by the reload bonuses offered by the casino. I completed the account verification process in February by submitting my ID, utility bill, and verifying my Neteller account, along with providing bank statements to confirm deposits.
However, upon requesting a withdrawal, my account was unexpectedly locked, and I was asked to undergo a verification call. Despite arranging this call four times, they still have not called me. Each time, I've endured nearly an hour-long wait in the chat queue just to schedule the call.
Could we kindly request the casino to take this matter more seriously? I value my privacy and cannot afford to wait by the phone all day for multiple days. Your attention to this issue is greatly appreciated.
Thank you.
Kind regards,
Sven
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