Uplatio sam samo depozite u ovom kazinu.
Ukupno 3 depozita na ra?unu.
Sa poslednjim depozitom imao sam relativno sre?e i uspeo sam da osvojim oko 300-400 evra. Umesto da podignem novac, anga?ovao sam se na jednom od nedeljnih turnira (Veekli Cash Race).
Osvojio sam tre?u nagradu u nedeljnoj trci za gotovinu od 18. oktobra 2023. u 11:00, koja je iznosila 400 evra.
Umesto da povu?em ovu nagradu, koja je besplatna i mogla sam da je povu?em odmah, odlu?ila sam se za slede?u nedeljnu trku za ke? (obavezno je da se uklju?im ru?no) i po?ela da se kladim na 0,5 evra da bih se kvalifikovala i nadamo se da ?u osvojiti jo? jednu nagradu.
Proverio sam svoj plasman na turniru nekoliko sati pre kraja turnira i bio sam 3. mesto, ?to zna?i da je trebalo da do kraja turnira ponovo dobijem nagradu od 400 evra.
Turnir je zavr?en u 09:00 UTC danas, a ja nisam primio 400 evra na svoj ra?un.
Mislio sam da je to mo?da gre?ka u sistemu, pa sam vi?e puta osve?io veb lokaciju i obrisao istoriju/ke? itd... ali bonus jo? uvek nije pripisan na moj nalog.
Kontaktirao sam podr?ku u?ivo.
Rekao sam:
?Hej Agnes,
Bio sam tre?e mesto na Veekli Cash Race turniru koji se zavr?io pre 5 minuta. Pro?li put sam tako?e bio tre?i i dobio nagradu od 400 evra u 09:00 kada se turnir zavr?io.
Jo? uvek nisam dobio nikakvu nagradu na svoj ra?un, mo?ete li molim vas da proverite ovo i da mi uplatite 400 evra?
Bio sam 3. rang na turniru i igrao sam sa svojim sredstvima da bih se kvalifikovao za ovo, sredstvima koja sam mogao da povu?em. "
Njihov odgovor:
?Primanje bonusa vam nije dostupno po odluci administracije jer je odnos va?ih bonusa i depozita visok. Mo?ete igrati samo za svoj pravi novac (deponovani novac), praviti opklade za pravi novac i podizati svoje dobitke.
?ao mi je zbog ovoga"
Rekao sam:
?U redu, ali sam se kvalifikovao za turnir sa novcem koji sam mogao da podignem, ali radije igram u kazinu! I stigao sam do ranga 3, ?to je bila nagrada od 400 evra, kla?enjem na 0,50 centi sa novcem koji sam mogao da povu?em. Razumem ako ?elite da me isklju?ite iz budu?ih turnira ili bonus promocija, ali sam potro?io sav svoj novac da bih se kvalifikovao za turnir, i nije fer da sada uzmem nagradu! Tako?e nikada nisam dobio e-poruku o ovoj odluci! Ovo je ne?uveno! "
Odgovorila je:
?Karlose, razumem tvoja ose?anja. Ova odluka o tvom nalogu doneta je ju?e, odnosno posle tvog turnira. U slu?aju da si nas ju?e kontaktirao, tvoja nagrada bi mogla da se doda, ali sada je, na?alost, nemogu?e."
Imajte na umu da sam napravio opklade koje su se kvalifikovale za turnir sa pravim novcem, koji sam mogao da povu?em.
Tako?e imajte na umu da sam napravio tri depozita u ovom kazinu i nikada nisam povukao novac nazad.
Odabrao sam turnir ru?no i nisam imao ograni?enja da se uklju?im u turnir. ?tavi?e, mogao sam da vidim svoj napredak na turniru cele nedelje, do samog kraja, i nikada nisam dobio nikakvu informaciju da vi?e ne mogu da igram na turnirima.
Izgubio sam saldo od 500 evra pravog novca koji sam mogao da podignem igraju?i za turnir. Mislim da je ne?uveno ?to su nekoliko sati pre nego ?to su osvojili nagradu koju sam po?teno osvojio, ?odlu?ili" da vi?e ne ispunjavam uslove, posebno kada nisam ni jednom napravio povla?enje, ve? samo uplatu. Ovo mi li?i na prevara i ?elim bonus od 400 evra besplatnog opklada na koji imam pravo.
Link za turnir: https://vvv.spinfever.com/tournaments/veekli-cash-race
I have only ever made deposits in this Casino.
A total of 3 deposits in the account.
With my last deposit I was relatively lucky and was able to win around 300-400 Euros. Instead of withdrawing the money I got engaged in one of the weekly tournament (Weekly Cash Race).
I won the third prize in the Weekly Cash Race from 18 Oct 2023, 11:00, which was 400 Euros.
Instead of withdrawing this prize, which is wager free and I could have withdrawn instantly, I opted in for the next Weekly Cash Race, (it is mandatory to manually opt in) and started betting 0.5 Euro bets to qualify and hopefully win another prize.
I checked my ranking in the tournament a few hours before the end of the tournament, and I was 3rd place, meaning I was meant to receive by the end of the tournament a prize of 400 Euros again.
The tournament ended at 09:00 AM UTC today, and I did not receive the 400 Euros to my account.
I thought its perhaps a bug in the system, so I refreshed the website multiple times and cleared history/cache etc... but the bonus was still not credited to my account.
I contacted the live support.
I said:
"Hey Agnes,
I was third place in the Weekly Cash Race tournament which ended 5 minutes ago. Last time I was also third and received the 400 Euro prize at 09:00 AM when the tournament ended.
I have not received any prize to my account yet, could you please check this, and credit me the 400 Euros?
I was rank 3 in the tournament, and played with my funds to qualify for this, funds which I was able to withdraw. "
Their response:
"Receiving bonuses are not available for you per administration's decision as the ratio of your bonuses to your deposits is high. You can play only for your real money (deposited money), make real money bets and withdraw your winnings.
I'm sorry about this"
I said:
"kay, but I had qualified for the tournament with money that I could have withdrawn, but rather played in the casino! And I reached rank 3, which was 400 Euro prize, by betting 0.50 cent bets with money I could withdraw. I understand if you want to exclude me from future tournaments or bonus promotions, but I spent all my money to qualify for the tournament, and its not fair to take the prize now away! Also I never received an email about this decision! This is outrageous!"
She replied:
"Carlos, I understand your feelings. This decision about your account was made yesterday, that is, after your tournament. In case you contacted us yesterday, your prize could be added, but now, unfortunately, it's impossible."
Keep in mind that I only made bets that qualified for the tournament with real money, which I could withdraw.
Keep also in mind that I have made three deposits in this casino and never ever once withdrawn any money back.
I opted in the tournament manually, and had no restriction to opt in the tournament. Further more I was able to see my progress in the tournament all week, until the very end, and never received any information that I am no longer able to play in tournaments.
I lost the 500 Euro real money balance which I could have withdrawn by playing for the tournament. I think its outrageous that they "decided" a few hours before winning the prize which I won fairly that I am no longer eligible, specially when I have not once made a withdrawal, and only deposits. This looks very much like a scam to me, and I want the 400 Euro wager free bonus which I am entitled to.
Tournament link: https://www.spinfever.com/tournaments/weekly-cash-race
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