Jag har bara n?gonsin gjort ins?ttningar p? detta kasino.
Totalt 3 ins?ttningar p? kontot.
Med min senaste ins?ttning hade jag relativt tur och kunde vinna runt 300-400 Euro. Ist?llet f?r att ta ut pengarna engagerade jag mig i en av de veckovisa turneringarna (Weekly Cash Race).
Jag vann tredjepriset i Weekly Cash Race fr?n den 18 oktober 2023, 11:00, vilket var 400 Euro.
Ist?llet f?r att ta ut det h?r priset, som ?r oms?ttningsfritt och jag kunde ha tagit ut omedelbart, valde jag att delta i n?sta Weekly Cash Race, (det ?r obligatoriskt att manuellt anm?la sig) och b?rjade satsa 0,5 Euro-satsningar f?r att kvalificera mig och f?rhoppningsvis vinna ytterligare ett pris.
Jag kollade min ranking i turneringen n?gra timmar f?re slutet av turneringen, och jag kom p? 3:e plats, vilket betyder att jag var menad att f? ett pris p? 400 Euro i slutet av turneringen igen.
Turneringen avslutades klockan 09:00 UTC idag, och jag fick inte de 400 euron till mitt konto.
Jag trodde att det kanske var en bugg i systemet, s? jag uppdaterade webbplatsen flera g?nger och rensade historik/cache etc... men bonusen krediterades fortfarande inte mitt konto.
Jag kontaktade livesupporten.
Jag sade:
"Hej Agnes,
Jag var tredje plats i Weekly Cash Race-turneringen som avslutades f?r 5 minuter sedan. F?rra g?ngen var jag ocks? trea och fick 400 Euro-priset klockan 09:00 n?r turneringen avslutades.
Jag har inte f?tt n?got pris p? mitt konto ?n, kan du kolla detta och kreditera mig 400 euro?
Jag var rank 3 i turneringen och spelade med mina pengar f?r att kvalificera mig f?r detta, pengar som jag kunde ta ut. "
Deras svar:
"Att ta emot bonusar ?r inte tillg?ngliga f?r dig enligt administrationens beslut eftersom f?rh?llandet mellan dina bonusar och dina ins?ttningar ?r h?gt. Du kan bara spela f?r dina riktiga pengar (insatta pengar), satsa p? riktiga pengar och ta ut dina vinster.
Jag ?r ledsen f?r detta"
Jag sade:
"okej, men jag hade kvalificerat mig till turneringen med pengar som jag kunde ha tagit ut, utan hellre spelat i kasinot! Och jag n?dde plats 3, vilket var 400 Euro, genom att satsa 0,50 cent med pengar som jag kunde ta ut. Jag f?rst?r om du vill utesluta mig fr?n framtida turneringar eller bonuskampanjer, men jag har spenderat alla mina pengar f?r att kvalificera mig till turneringen, och det ?r inte r?ttvist att ta bort priset nu! Jag har heller aldrig f?tt ett e-postmeddelande om detta beslut! Det h?r ?r skandal?st! "
Hon svarade:
"Carlos, jag f?rst?r dina k?nslor. Det h?r beslutet om ditt konto togs ig?r, det vill s?ga efter din turnering. Om du kontaktade oss ig?r kan ditt pris l?ggas till, men nu ?r det tyv?rr om?jligt."
T?nk p? att jag bara gjorde satsningar som kvalificerade sig f?r turneringen med riktiga pengar, som jag kunde ta ut.
T?nk ocks? p? att jag har gjort tre ins?ttningar p? detta casino och aldrig n?gonsin tagit ut n?gra pengar tillbaka.
Jag valde att delta i turneringen manuellt och hade inga begr?nsningar f?r att delta i turneringen. Dessutom kunde jag se mina framsteg i turneringen hela veckan, ?nda till slutet, och fick aldrig n?gon information om att jag inte l?ngre kan spela i turneringar.
Jag f?rlorade saldot p? 500 euro f?r riktiga pengar som jag kunde ha tagit ut genom att spela f?r turneringen. Jag tycker att det ?r uppr?rande att de "beslutade" n?gra timmar innan de vann priset som jag vann r?ttvist att jag inte l?ngre ?r ber?ttigad, speciellt n?r jag inte en enda g?ng har gjort ett uttag och bara gjort ins?ttningar. Detta ser v?ldigt mycket ut som en bluff f?r mig, och jag vill ha den 400 euro satsningsfria bonusen som jag har r?tt till.
Turneringsl?nk: https://www.spinfever.com/tournaments/weekly-cash-race
I have only ever made deposits in this Casino.
A total of 3 deposits in the account.
With my last deposit I was relatively lucky and was able to win around 300-400 Euros. Instead of withdrawing the money I got engaged in one of the weekly tournament (Weekly Cash Race).
I won the third prize in the Weekly Cash Race from 18 Oct 2023, 11:00, which was 400 Euros.
Instead of withdrawing this prize, which is wager free and I could have withdrawn instantly, I opted in for the next Weekly Cash Race, (it is mandatory to manually opt in) and started betting 0.5 Euro bets to qualify and hopefully win another prize.
I checked my ranking in the tournament a few hours before the end of the tournament, and I was 3rd place, meaning I was meant to receive by the end of the tournament a prize of 400 Euros again.
The tournament ended at 09:00 AM UTC today, and I did not receive the 400 Euros to my account.
I thought its perhaps a bug in the system, so I refreshed the website multiple times and cleared history/cache etc... but the bonus was still not credited to my account.
I contacted the live support.
I said:
"Hey Agnes,
I was third place in the Weekly Cash Race tournament which ended 5 minutes ago. Last time I was also third and received the 400 Euro prize at 09:00 AM when the tournament ended.
I have not received any prize to my account yet, could you please check this, and credit me the 400 Euros?
I was rank 3 in the tournament, and played with my funds to qualify for this, funds which I was able to withdraw. "
Their response:
"Receiving bonuses are not available for you per administration's decision as the ratio of your bonuses to your deposits is high. You can play only for your real money (deposited money), make real money bets and withdraw your winnings.
I'm sorry about this"
I said:
"kay, but I had qualified for the tournament with money that I could have withdrawn, but rather played in the casino! And I reached rank 3, which was 400 Euro prize, by betting 0.50 cent bets with money I could withdraw. I understand if you want to exclude me from future tournaments or bonus promotions, but I spent all my money to qualify for the tournament, and its not fair to take the prize now away! Also I never received an email about this decision! This is outrageous!"
She replied:
"Carlos, I understand your feelings. This decision about your account was made yesterday, that is, after your tournament. In case you contacted us yesterday, your prize could be added, but now, unfortunately, it's impossible."
Keep in mind that I only made bets that qualified for the tournament with real money, which I could withdraw.
Keep also in mind that I have made three deposits in this casino and never ever once withdrawn any money back.
I opted in the tournament manually, and had no restriction to opt in the tournament. Further more I was able to see my progress in the tournament all week, until the very end, and never received any information that I am no longer able to play in tournaments.
I lost the 500 Euro real money balance which I could have withdrawn by playing for the tournament. I think its outrageous that they "decided" a few hours before winning the prize which I won fairly that I am no longer eligible, specially when I have not once made a withdrawal, and only deposits. This looks very much like a scam to me, and I want the 400 Euro wager free bonus which I am entitled to.
Tournament link: https://www.spinfever.com/tournaments/weekly-cash-race
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