Hi for about 2 weeks I have been trying to withdraw 5 withdrawals of various amounts from 2000 to 5000 l. Last December I followed all the procedures provided by the casino uploaded various documents on the site and then they communicated that I had to send several photos in hand to verify the card, home use and my photo .. I sent dozens of them as well as attached to their email and also to chat operators but they always find an excuse, the last one is the photo is blurry .. But that's not true, the user can be seen very well confirmed by chat operator Sébastien. And as operator Mika. They have no telephone. They don't want to pay.

Salve da circa 2 settimane provo a prelevare 5 prelievi di vari importi da 2000 a 5000 l. Ultimo dicembre ho seguito tutte le procedure previste dal casino caricato documenti vari sul sito e poi hanno comunicato che dovevo inviare varie foto in mano per verificare carta, utenza domicilio e foto mia.. Ne ho inviato decine i oltre anche allegate alla loro mail e anche agli operatori chat ma trovano sempre una scusa, l ultima he la foto è sfocata.. Ma non è vero, l utenza si vede benissimo confermato dall operatore chat Sébastien. E da operatore Mika. Non hanno telefono. Non vogliono pagare.

Dear Stellino1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure.

Have you been advised what exactly seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello but they continue to cancel withdrawals for different reasons also for technical error, today for blurry photos, other times for photos in hand .. But I have been playing since 2002 at many casinos I have won on 888, eurobet, betclic, atlas, stanleybet, williamhill, leovegas, starvegas.it, europacasino.com, unibet, never had any problems

Ciao ma continuano ad annullare prelievi con motivi diversi anche per errore tecnico, oggi per foto sfuocata, altre volte per foto in mano.. Ma io gioco da 2002 a tanti casino ho vinto su 888,eurobet,betclic,atlas,stanleybet,williamhill,leovegas,starvegas.it,europacasino.com,unibet,mai avuto problemi

Thank you very much, Stellino1, for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Stellino1,

I’m sorry to hear about the trouble you’ve been experiencing trying to withdraw your funds. I will try my best to resolve your case as soon as possible.

I would like to invite Spin Million Casino into this conversation.

Dear Spin Million Casino,

Can you please state the reason why the player’s withdrawal request has not been processed yet, and specify what information exactly is Stellino1 required to provide?

André sorry but I in the spin millions casino are *** .. Not stellino1

André scusa ma io nel casino spin millions sono ***.. Non stellino1

Dear Stellino1,

I would recommend you to try to make multiple photos from various angles in good lighting conditions and forward the best quality ones to the casino. Did the casino ask you to provide any information other than a phone bill to verify your address?

He asked me for all the documents that I have already provided even the card, then I registered on ecopayz to help us, and I gave them the ecopayz account number .. Now the photo in the hand of the telephone number

Mi ha chiesto tutti i documenti che io ho già fornito anche la carta, poi mi sono registrato su ecopayz per agevolarci, e ho dato loro il numero conto ecopayz.. Adesso la foto in mano della utenza telefonica

Dear Stellino1,

Do I understand correctly that the casino accepted and approved all the requested information you provided earlier except for the last photograph of you holding your phone bill?

Yes, the last photo I took and sent in different ways 4 times ..

Si l ultima foto l ho fatta ed inviata in modi diversi 4 volte..

Hello today I got this email from casino spin, I copy paste (Annie P. (_)

Dec 18, 2020, 7:13 AM UTC

Hi Igor,

We thank you for taking the time to send us your verification documents. All documents have been checked and your gaming account has been updated.

Please note that you can request additional documentation from us if needed.

Cordially,

Documents team)

So what happens now?

Buongiorno oggi mi è arrivata questa mail dal casino spin, faccio il copia incolla(Annie P. (_)

Dec 18, 2020, 7:13 AM UTC

Salve Igor,

La ringraziamo per il tempo dedicato ad inviarci i suoi documenti di verifica. Tutti i documenti sono stati controllati e il suo Conto Gioco è stato aggiornato.

La preghiamo di notare che è possibile richiedere da parte nostra della documentazione aggiuntiva, se necessario.

Cordialmente,

Team documenti)

Quindi cosa accade adesso?

I urgently need to speak to you on the phone for Fr. iacere

Avrei urgenza di parlare con voi al telefono per piacere

today they wrote me this what I have to do ++ ??? Looking for a notary in covid time ???????

oggi mi hanno scritto questo che devo fare++??? Cercare un notaio in tempo di covid???????

Dear Stellino1,

It seems that the casino has a very strict verification process, but it's not unusual. I can only recommend you to follow the casino’s instructions, and provide all required documents in the best possible quality, and as soon as possible.

Andréj I'm sorry but how could you help me ..

Andréj scusami ma voi come potreste aiutarmi..

Dear Stellino1,

Unfortunately, there’s not much we can do without cooperation on the casino’s part. At the moment I can only recommend you to stay patient and follow all instructions the casino gives you.

We would like to ask Spin Million Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hopefully, in the meantime, tomorrow I hope to send certified copies of my documents and postepay and home address as requested by them

Speriamo bene io intanto domani spero di inviare come da loro richiesto copie autenticate dei miei documenti e carta postepay e domicilio

Dear Stellino1,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.