I can not always withdraw pending even if the documents are posted year removed as a withdrawal method I have also done by bank transfer but it is always suspended

Non posso prelevare sempre in sospeso anche se ii documenti sono aposto anno tolto viza comme metodo di prelievo ho fato anche tramite bonifico ma e sempre sospeso

Dear Alexandru,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence.

Could you please advise if you have completed KYC account verification and withdrawn any winnings from this casino in the past? If there’s any relevant communication, please forward to [email protected]?

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

It seems that everything is fine. But until I see them on the account I can not say anything

Sembra che va tutto bene.ma io finche non li vedo sul conto non posso dire nulla

I sleep arrived and went all right I'm happy

Mi sonno arivate e andatto totto bene sono contento

Thank you very much, Alexandru, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear Alexandru,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.