Hello
I want to complain about responsible gambling Policy off Spin Milllion Casino and about this how They handle my case and and about this at they take advantage of my gambling addiction . As well i aply to get from the casino 4.450 euro back on my account. That is the money what i deposited after my second aply to close my account when i admitted at i am a gambling addict and i have lost all my money .

I aply to Spin Million Casino first time to close my account via chat. Then support tell me at i must send a email to do that. So i write an email in 3 October . But my account was not closed. Then i write again in 04 october and i admitted then at i am a gambling addict and i have lost all my money. But my account was not closed. The person Who write back to me convince me to dont close the account Just make some limit. He was using the tricks at i have won before allot of money ( i did not withdraw i lost it later) and i can lose that oportunity etc. etc. etc. Before i answer fro that email i already has depositted 800 euro and was 3000 euro plus . So i was afraid for that money and i agree for the deposits limits.

Of course i have lost it and i aply again by chat to close my account but suuport Valentino was trying several Times convince me to play more. Even she offer me bonus 500 euro. Just to i play more. She was doing that after i admitted several Times at i am sick and i am gambling addict. Its creazy honestly. Its really really bad!! She was having the knowledge at i am suffer from addiction and she was all the time trying to trick me again .

I am sick, gambling is desyroing my life. When i write first time i understand at my account was not blocked becouse i dont write the Real reason why i want to close the account . But second time my account should to be blocked immediately after that at when i admitted at i am a gambling addict and i have lost all my money. You can not try to convince the sick gambler. That people are week, lie do ewerything to gamble. I am doing this. I am week , i lie becouse of the gambling . Its same bad if you want to cnovince the drug addict to just take less drug .

In my last conversation with them i was trying Just to again to close my account becouse of the gambling addiction . But becouse they ry to trick me one more time i want to someone give them the lesson . Its really awfull at they are taking adventage of people who struggle by the gambling addiction ... my account should be closed straight after i confim and declarecat i am a gambling addict. You can not talk with the sick gambler and can not try to convince him or offer a limit to gambling addict. But they do that. Second 6 Oct0ber on chat i was again 3 Times traying to be convince to Skip account closeure, to play more. They even offer me a bonus when i have declared at i am a gambling addict. It was awfull honestly.
Today Mornning 07 October i check my Casino account to see it was closed or not . But they was not ..... I even found 1000 euro bonus money on my account . The behaviours of the casino is really emazing. They know at i am struggle becouse of the gambling and at i aply to them to close my account and never reopen it again and they give me bonus instead . That is the
responsible gambling policy in Spin Million Casino. In 07 october i was talking in chat with Jamie . She as well was trying to convince me to dont close the account only use some limits or something else .She try to push me for deposit limits even when i write to her at i was considering suicide after conversation with her colegus . So try to imagine this at i write at i have suicide thoughs becouse of the gambling but they still offer you deposit limits. ??? But after some times when she saw at i will not agree and for sure at she start to feel at i can bring much trouble for the she block my account .
Someone need to have eyes on them . This what they are doing with people is unacceptable. That can not repat in the future.

Becouse of that all of this Guys guys i aply toYou to help me to get all money what i deposited after my request to close my account becouse of the gambling addiction. So amount of 4.450 euro.

And as well i aply to You to that people never behave like that with other players . They don care about the people and dont have any responsible policy at all . They only want to take how much money is possible from the people. And when they see at someone have gamblinng trouble they know at it is a great victim for them so they dont let go easly that person.


I aply to them to send me the full conversation with them by chat on email . But They inform me at its impossible. I can send all of the pictures from chat , emails and ewerything on the email adress becouse it is to many of them to attach them to my complain

Thank You Guys

Dear Krzysztof.

Thank you very much for submitting your complaint through our website. We are very sorry about the way you've been treated by the casino. I cannot even imagine what you are going through. It is great you are trying to solve your gambling problem. Failed self-exclusion is a serious problem, especially when casino tries to convince player to deposit more money. 

Could you forward to us your email communication or a screenshot of the live chat dialogue, please? You mentioned that you could not attach them to this complaint, so here is my email: [email protected]. I will do my best to help you with your case.

Best regards, 

Kristina

Dear Kristina

Thank You for answer . I Send To Your email all pictures from my conversation on chat with Spin Million Support stuff . As well i send you screenshots of my emails with "manager' Spin Million Casino

My gambling addiction was easy to recognize during two days i send Twice request for account closeure . The way how i write it clerarly show at i was desperate . Before i send first account closeure request To Spin Million  i have lost arround 800 euro . When i write second account closeure request When i admitted my gambling addiction i have lost more then 5000 euro and that was only Durring a perriod of two days . I was be never playing more if casino close my account immediately . And dont use on me tricks to remind me at i can win big amount of money There , and i should not lose that kind of oportunity. That was not any reason to negotiate account closeure with me again after my second request   . In my second request I clearly declared my gambling addiction as well i inform casino at i have lost all my money . I dont think is a common situation at when player want close account becouse of the gambling addiction Casino negotiate this with him and is doing ewerything to he change his mind.

The information from them at i was winning Big amount of the money put idea to my head at i can win again and this time withdraw that money . That was just a trick who change my momentary reasoning and momentary logical thinking . Casino should not try to convince me to dont close the account , play more , or put some limits when i aply for account closeure according to gambling addiction and when i inform at i have lost all my money.

Based on the above, my stance on the matter is that at i am entitled to full refund of the deposits 4450 euro what i made after the account closure request when i admitted at i am a gambling addict and i have lost all of my money .

If You will Be talking or writting To Them Kristina .. Please ask them why dont close my account immediately after my second request for the account closeure where i admitted gambling problem and why theu was doing ewerything to convince me to play more .....

I wish You a great Day 

We received an email from the player with evidence in his favour.

Hello Krzysztof,

Thank you, I received your email and it does not look very good for the casino. I will now contact the casino and ask for their standpoint. You will receive a notification when they react.

Best regards,

Kristina

We would like to ask the Spin Million Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We tried to contact the casino mulptiple ways and we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.