Hi. I've been waiting for my money for over a week.

Have not taken any bonus or other you benefit. They have received all the information and photo of me with ID, passport, bill with address.

Really bad behavior.

I want my money, of course.

Regards Ulrika

Hej. Jag har v?ntat p? mina pengar i ?ver en vecka.

Har inte tagit n?gon bonus eller annan du f?rm?n. De har f?tt all information samt foto p? mig med id, pass, r?kning med adress.

Riktigt d?ligt uppf?rande.

Jag vill ha mina pengar s?klart.

H?lsningar Ulrika

Dear Ulrika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Ulrika,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.