FIRST, IT TAKEN MORE THAN 20 DAYS TO RETURN MY MONEY. THIRD, I ASKED FOR THE DOCUMENT OR PROOF OF DEPOSIT AND THEY DID NOT GIVE ME. IT IS THE WORST MANAGEMENT OF RETURN AND DEPOSIT OF MONEY.

PRIMERO, SE DEMORARON MAS DE 20 DIAS EN DEVOLVERME MI DINERO, SEGUNDO SOLICITE RETIRAR POR MEDIO DE GIRO E HICIERON CASO OMISO, LO DEPOSITARON A OTRA CUENTA. TERCERO, PEDI EL DOCUMENTO O CONSTANCIA DE DEPOSITO Y NO ME O DIERON. ES LA PEOR GESTION DE DEVOLUCION Y DEPOSITO DE DINERO.

Dear GIOVANA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. You requested back your deposits and you received, but you are dissatisfied with how long it took. Is that correct? What was the reason for asking for a deposit refund? Or you haven’t received your money at all?

Additionally, please forward any relevant communication between you and the casino to [email protected].

Also, I have to warn you, that this casino decided not to discuss any of their complaints with us, therefore I am not sure we will be able to help you.

Best regards,

Kristina

Dear Kristina,

I received the full money, but it took too long, they ignored the documents that I sent, and it was I who had to constantly communicate to their "chat" system because if I did not communicate, this casino did not communicate with me. They asked for so much document and they put a lot of obstacles, however at the time of entering and when they debited my card if it was very fast.

Then in the means of withdrawing money so that they deposited me I asked for a "GIRO or TRANSFERENCIA" mode where my account number was listed, the bank, etc., and they ignored it and deposited it to a debit card.

More than a week ago I requested a document, like any entity or person when you make a bank transfer, deposit, etc, you receive a proof of this deposit; I requested a document where the deposit and the account number appear and it is where I verify that they did not obey my option of "GIRO or" TRANSFERENCIA "and they deposited the debit card, but they did not even send me the document, just an email saying that , and that they regret what happened.

This casino has already hurt me enough, first for delaying the deposit too much and now for depositing in front of the debit card and the currency exchange hurts me, so request a withdrawal method by GIRO or Transfer, but they do what they want ; And as I repeat, I requested a certificate and they never sent it to me.

Hopefully there is a solution to this problem.

The same is clear I do not recommend this online casino at all.

Estimada Kristina,

Recibi el dinero completo, pero demoró demasiado, hacian caso omiso a los documentos que yo enviaba, y era yo quien debia de comunicarme constantemente a su sistema de "chat" porque si yo no me comunicaba, este casino no se comunicaba conmigo. Pidieron tanto documento y me pusieron muchos obstaculos, sin embargo al momento de ingresar y cuando debitaron de mi tarjeta si fue muy rapido.

Luego en el medio de retiro de dinero para que ellos me depositen solicité modo "GIRO o TRANSFERENCIA" donde figuraba mi numero de cuenta el banco etc, y ellos hicieron caso OMISO y lo depositaron a una tarjeta de debito.

Hace mas de una semana solicité un documento, como cualquier entidad o persona cuando hace un movimiento de bancom transferencia, deposito etc, recibe una constancia de este deposito; solicité un documento donde figure el deposito y el numero de cuenta y es donde verifico que ellos no obedecieron mi opcion de "GIRO o "TRANSFERENCIA" y depositaron a la tarjeta de debito, pero ni siquiera me enviaron el documento, solo un correo diciendo eso, y que lamentan lo sucedido.

Este casino ya me ha perjudicado bastante, primero por demorar demasiado el deposito y ahora por depositar de frente a la tarjeta de debito y el cambio de moneda me perjudica, por eso solicite medio de retiro por GIRO o Transferencia, pero ellos hacen lo que quieren; y como les repito, solicité una constancia y nunca me lo enviaron.

Ojala exista solucion para este problema.

Igual queda claro no recomiendo para nada este casino online.

Dear GIOVANA,

Since you received your money, there is not much more I can do for you. However, I would recommend sharing your experience in our Forum http://www.kpvfaw.com/forum, where it will be accessible and visible for more of our visitors.

Please do not hesitate to let me know if there is anything else, we could do for you regarding this complaint, otherwise, I will be forced to close it. Thank you very much for your understanding.

Dear GIOVANA,

If there is anything else I could help you with, please let us know. We are extending the timer by 7 days. Please, be aware that in case you fail to reply to this complaint in the given time frame, we will close it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player's deposits were refunded before she submitted this complaint and hasn’t had any specific problem we could help with at this time and she stopped responding to the complaint.