Hvala vam na postu.
?eleli bismo da vas uverimo da smo, suprotno va?em mi?ljenju o na?em oklevanju da isplatimo, sre?ni ?to su na?i igra?i uspe?ni i, kada su na?e bezbednosne procedure zadovoljene, drago nam je ?to mo?emo da izvr?imo pla?anja.
Nakon pregleda va?eg naloga, mo?emo videti da ste 13.11.2023. tra?ili tri povla?enja 14000 RUN, a u vreme va?eg zahteva smo od vas zatra?ili dodatne informacije u vezi sa va?im ra?unom za mobilni telefon.
Imamo razli?ite oznake i okida?e za aktivnosti korisnika koji zahtevaju od nas da zahtevamo dodatne informacije od korisnika zbog aktivnosti i depozita upla?enih na va? Spin247 ra?un pomo?u va?eg mobilnog telefona.
Zbog na?e licence imamo odgovornost prema na?im regulatorima, kao i prema drugim delovima poslovne zajednice da obezbedimo da na?i igra?i budu originalni i da koriste legitimne metode pla?anja. Ozbiljno shvatamo na?e regulatorne odgovornosti i stoga imamo niz internih procedura i kontrola kako bismo spre?ili bilo kakvu potencijalnu zloupotrebu sistema igara na sre?u. Ovo uklju?uje budnost na mogu?nost da neki igra?i, na?alost, poku?aju da prevare svoje mobilne telefone ili dobavlja?e kreditnih kartica.
Pregledom informacija koje smo primili od vas i primenjene na va? nalog identifikovali smo neke nedoslednosti sa dokumentom koji ste dali, ?to je izazvalo zabrinutost u vezi sa legitimno??u dokumenata, i kao takva je doneta odluka da zatvorimo va?e ra?une i poni?timo va?a povla?enja .
Mogu?nost da se to desi je detaljno opisana u slede?im uslovima:
Odeljak 5: Depoziti
1. Mo?ete izvr?iti depozit kreditnom ili debitnom karticom. Karti?ni depoziti se napla?uju sa kartice korisnika direktno na depozit. Pored toga, mo?emo vam ponuditi mogu?nost da dopunite svoj ra?un tako ?to ?ete naplatiti ra?un za va? mobilni telefon ili ra?un za pla?anje unapred. Zadr?avamo pravo da povu?emo ili ograni?imo bilo koju mogu?nost pla?anja u bilo koje vreme i bez obave?tenja. Ne mo?ete koristiti ovu mogu?nost ako to kr?ite uslove ugovora sa va?im operaterom mobilne mre?e. Ako nas va? operater mobilne mre?e obavesti o va?em nepla?anju ili zloupotrebi ove pogodnosti, ili ako va? operater obustavi pla?anje ili ako opravdano sumnjamo na va?e nepla?anje ili zloupotrebu ove pogodnosti, mo?emo od vas tra?iti da dostavite dokaze o pla?anje va?em mre?nom operateru i, ako to niste mogli da obezbedite u periodu od 12 meseci ili vi?e, zadr?avamo pravo da zatvorimo va? nalog. Izgubi?ete sve deponovane iznose i ne?ete imati pravo da povu?ete bilo koji iznos sa svog naloga ako je va? nalog suspendovan u ovim okolnostima.
2. U bilo kom trenutku mo?emo da nadoknadimo bilo koji pozitivan saldo na va?em Cashable kreditnom ra?unu u odnosu na bilo koji iznos koji nam dugujete, uklju?uju?i, ali ne ograni?avaju?i se na, sva la?na povra?aja sredstava i lo?a dugovanja u vezi sa va?im nepla?anjem ra?una za mobilni telefon.
Odeljak 8: Povla?enja
2. Zadr?avamo pravo da poni?timo opklade i odbijemo ili obustavimo povla?enje novca ako imamo bilo kakav razuman osnov za zatvaranje va?eg naloga (pogledajte Odeljak 9 u nastavku), uklju?uju?i slu?ajeve kada postoje dokazi o ?sumnjivoj aktivnosti" (pogledajte Odeljak 12 u nastavku). Konkretno, ako sumnjamo na prevaru ili la?nu aktivnost sa va?e strane, ili nam se bilo koji od va?ih depozita naplati kao rezultat (navodne) la?ne upotrebe ili gubitka va?e kreditne ili debitne kartice, zadr?avamo pravo da odbijemo ili obustaviti povla?enje sredstava sa va?eg naloga i, ako je potrebno, da zakonito naplatite sva pla?anja koja dugujete. Va?a je odgovornost da pru?ite ta?ne bankovne podatke za dobitne uplate. Ulo?i?emo razumne napore da vas kontaktiramo kako bismo dobili ta?ne bankovne podatke.
Odeljak 9: Zatvaranje i obustavljanje ra?una
Na?a prava da zatvorimo i suspendujemo va? nalog
1. Zadr?avamo pravo da zatvorimo ili suspendujemo nalog u bilo kojoj od slede?ih okolnosti:
11. Kada smo zatra?ili dodatne informacije u vezi sa identifikacijom ili dokazom o pla?anju telefonskog ra?una, a igra? nije uspeo da pru?i takve informacije
13. Gde smo zakonski obavezni da to u?inimo; i/ili
14. Tamo gde osnovano sumnjamo na ?sumnjivu aktivnost" (videti Odeljak 12 u nastavku).
Thank you for your post.
We would like to reassure you that, contrary to your view about our reluctance to pay out, we are happy for our players to be successful and, once our security procedures have been satisfied, we are pleased to be able to make payments.
Upon reviewing your account we can see that you had requested three withdrawals of R14000 on 13/11/2023, and at the time of your request we then asked you for additional information regarding your mobile phone bill.
We have various flags and triggers for customer activity requiring us to request customer additional information due to the activities and deposits made to your Spin247 account using your mobile phone.
Because of our licence we have a responsibility to our regulators, as well as to other parts of the business community to ensure that our players are genuine, and that they are using legitimate payment methods. We take our regulatory responsibilities seriously and therefore we have in place a number of internal procedures and controls to help prevent any potential abuse of the gaming system. This includes being alert to the possibility that some players may unfortunately attempt to defraud their mobile phone or credit card providers.
On review of the information which was received from you and applied to your account we identified some inconsistences with the document you provided which raised concerns regarding the legitimacy of the documents, and as such the decision has been made to close your accounts and void your withdrawals.
The possibility of this happening is detailed in the following terms and conditions:
Section 5: Deposits
1. You may make a deposit by credit card or debit card. Card deposits are charged from the customer card directly on deposit. In addition, we may offer you a facility to top-up your Account by applying a charge to your mobile phone bill or mobile phone pre-pay account. We reserve the right to withdraw or limit any payment facility at any time and without notice. You may not use this facility if doing so is in breach of the terms of your mobile network operator agreement. If we are advised by your mobile network operator of your non-payment or misuse of this facility, or if payment is withheld by your operator or we reasonably suspect your non-payment or misuse of this facility, we may ask you to provide evidence of payment to your network operator and, if you have not been able to provide this for a period of 12 months or more, we reserve the right to close your Account. You will lose any amounts deposited and will not be entitled to withdraw any amounts in your Account if your Account is suspended in these circumstances.
2. We may at any time offset any positive balance in your Cashable Credit Account against any amounts owed by you to us including, but not limited to, any fraudulent chargebacks and any bad debts related to your non-payment of your mobile phone bill.
Section 8: Withdrawals
2. We reserve the right to void bets and refuse or withhold a withdrawal where we have any reasonable grounds for closing your Account (see Section 9 below), including where there is evidence of "suspicious activity" (see Section 12 below). In particular, if we suspect fraud or fraudulent activity on your part, or any of your deposits are charged back to us as a result of (alleged) fraudulent use, or loss, of your credit or debit card, we reserve the right to refuse or withhold a withdrawal from your Account and, if necessary, to lawfully collect any payments owed by you. It is your responsibility to provide correct bank details for winning payments. We will make reasonable efforts to contact you to obtain correct bank details.
Section 9: Closing and Suspending Accounts
Our Rights to Close and Suspend Your Account
1. We reserve the right to close or suspend an Account in any of the following circumstances:
11. Where we have requested additional information relating to identification or proof of payment of a phone bill and the Player has failed to provide such information
13. Where we are legally obliged to do so; and/or
14. Where we reasonably suspect "suspicious activity" (see Section 12 below).
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