Tack f?r ditt inl?gg.
Vi vill f?rs?kra dig om att vi, i motsats till din ?sikt om v?r ovilja att betala ut, ?r glada ?ver att v?ra spelare lyckas och n?r v?ra s?kerhetsrutiner har uppfyllts ?r vi glada ?ver att kunna g?ra betalningar.
Efter att ha granskat ditt konto kan vi se att du hade beg?rt tre uttag p? R14 000 den 13/11/2023, och vid tidpunkten f?r din beg?ran bad vi dig sedan om ytterligare information ang?ende din mobiltelefonr?kning.
Vi har olika flaggor och triggers f?r kundaktivitet som kr?ver att vi beg?r ytterligare kundinformation p? grund av de aktiviteter och ins?ttningar som g?rs till ditt Spin247-konto med din mobiltelefon.
P? grund av v?r licens har vi ett ansvar gentemot v?ra tillsynsmyndigheter, s?v?l som andra delar av n?ringslivet f?r att s?kerst?lla att v?ra spelare ?r ?kta och att de anv?nder legitima betalningsmetoder. Vi tar v?rt regulatoriska ansvar p? allvar och d?rf?r har vi p? plats ett antal interna rutiner och kontroller f?r att f?rhindra eventuellt missbruk av spelsystemet. Detta inkluderar att vara uppm?rksam p? m?jligheten att vissa spelare tyv?rr kan f?rs?ka lura sina mobiltelefon- eller kreditkortsleverant?rer.
Vid granskning av informationen som mottogs fr?n dig och till?mpades p? ditt konto identifierade vi vissa inkonsekvenser med det dokument du tillhandah?llit som v?ckte farh?gor ang?ende legitimiteten hos dokumenten, och som s?dan har beslutet fattats att st?nga dina konton och ogiltigf?rklara dina uttag .
M?jligheten att detta intr?ffar beskrivs i f?ljande villkor:
Avsnitt 5: Inl?ning
1. Du kan g?ra en ins?ttning med kreditkort eller bankkort. Kortins?ttningar debiteras fr?n kundkortet direkt p? ins?ttningen. Dessutom kan vi erbjuda dig en m?jlighet att fylla p? ditt konto genom att ta ut en avgift p? din mobiltelefonr?kning eller mobiltelefonkonto f?r f?rskottsbetalning. Vi f?rbeh?ller oss r?tten att dra tillbaka eller begr?nsa alla betalningsm?jligheter n?r som helst och utan f?rvarning. Du f?r inte anv?nda denna m?jlighet om det strider mot villkoren i ditt mobiln?tsoperat?rsavtal. Om vi informeras av din mobiln?tsoperat?r om din uteblivna betalning eller missbruk av denna m?jlighet, eller om betalningen h?lls inne av din operat?r eller om vi rimligen misst?nker att du inte har betalat eller missbrukat denna m?jlighet, kan vi be dig att tillhandah?lla bevis p? betalning till din n?toperat?r och, om du inte har kunnat tillhandah?lla detta under en period av 12 m?nader eller mer, f?rbeh?ller vi oss r?tten att st?nga ditt konto. Du kommer att f?rlora alla insatta belopp och kommer inte att ha r?tt att ta ut n?gra belopp p? ditt konto om ditt konto st?ngs av under dessa omst?ndigheter.
2. Vi kan n?r som helst kvitta eventuellt positivt saldo p? ditt inl?sbara kreditkonto mot eventuella belopp som du ?r skyldig oss, inklusive, men inte begr?nsat till, eventuella bedr?gliga ?terkrav och eventuella os?kra fordringar relaterade till din uteblivna betalning av din mobiltelefonr?kning.
Avsnitt 8: Uttag
2. Vi f?rbeh?ller oss r?tten att annullera vad och v?gra eller h?lla inne ett uttag om vi har n?gra rimliga sk?l att st?nga ditt konto (se avsnitt 9 nedan), inklusive d?r det finns bevis p? "misst?nkt aktivitet" (se avsnitt 12 nedan). I synnerhet, om vi misst?nker bedr?geri eller bedr?glig aktivitet fr?n din sida, eller om n?gon av dina ins?ttningar debiteras till oss som ett resultat av (p?st?dd) bedr?glig anv?ndning eller f?rlust av ditt kredit- eller betalkort, f?rbeh?ller vi oss r?tten att v?gra eller h?lla inne ett uttag fr?n ditt konto och, om n?dv?ndigt, f?r att lagligen samla in eventuella betalningar som du ?r skyldig. Det ?r ditt ansvar att tillhandah?lla korrekta bankuppgifter f?r vinnande betalningar. Vi kommer att g?ra rimliga anstr?ngningar f?r att kontakta dig f?r att f? korrekta bankuppgifter.
Avsnitt 9: Avsluta och st?nga av konton
V?ra r?ttigheter att st?nga och st?nga av ditt konto
1. Vi f?rbeh?ller oss r?tten att st?nga eller st?nga av ett konto i n?gon av f?ljande omst?ndigheter:
11. Om vi har beg?rt ytterligare information om identifiering eller bevis p? betalning av en telefonr?kning och spelaren har underl?tit att tillhandah?lla s?dan information
13. D?r vi ?r juridiskt skyldiga att g?ra det; och/eller
14. D?r vi rimligen misst?nker "misst?nkt aktivitet" (se avsnitt 12 nedan).
Thank you for your post.
We would like to reassure you that, contrary to your view about our reluctance to pay out, we are happy for our players to be successful and, once our security procedures have been satisfied, we are pleased to be able to make payments.
Upon reviewing your account we can see that you had requested three withdrawals of R14000 on 13/11/2023, and at the time of your request we then asked you for additional information regarding your mobile phone bill.
We have various flags and triggers for customer activity requiring us to request customer additional information due to the activities and deposits made to your Spin247 account using your mobile phone.
Because of our licence we have a responsibility to our regulators, as well as to other parts of the business community to ensure that our players are genuine, and that they are using legitimate payment methods. We take our regulatory responsibilities seriously and therefore we have in place a number of internal procedures and controls to help prevent any potential abuse of the gaming system. This includes being alert to the possibility that some players may unfortunately attempt to defraud their mobile phone or credit card providers.
On review of the information which was received from you and applied to your account we identified some inconsistences with the document you provided which raised concerns regarding the legitimacy of the documents, and as such the decision has been made to close your accounts and void your withdrawals.
The possibility of this happening is detailed in the following terms and conditions:
Section 5: Deposits
1. You may make a deposit by credit card or debit card. Card deposits are charged from the customer card directly on deposit. In addition, we may offer you a facility to top-up your Account by applying a charge to your mobile phone bill or mobile phone pre-pay account. We reserve the right to withdraw or limit any payment facility at any time and without notice. You may not use this facility if doing so is in breach of the terms of your mobile network operator agreement. If we are advised by your mobile network operator of your non-payment or misuse of this facility, or if payment is withheld by your operator or we reasonably suspect your non-payment or misuse of this facility, we may ask you to provide evidence of payment to your network operator and, if you have not been able to provide this for a period of 12 months or more, we reserve the right to close your Account. You will lose any amounts deposited and will not be entitled to withdraw any amounts in your Account if your Account is suspended in these circumstances.
2. We may at any time offset any positive balance in your Cashable Credit Account against any amounts owed by you to us including, but not limited to, any fraudulent chargebacks and any bad debts related to your non-payment of your mobile phone bill.
Section 8: Withdrawals
2. We reserve the right to void bets and refuse or withhold a withdrawal where we have any reasonable grounds for closing your Account (see Section 9 below), including where there is evidence of "suspicious activity" (see Section 12 below). In particular, if we suspect fraud or fraudulent activity on your part, or any of your deposits are charged back to us as a result of (alleged) fraudulent use, or loss, of your credit or debit card, we reserve the right to refuse or withhold a withdrawal from your Account and, if necessary, to lawfully collect any payments owed by you. It is your responsibility to provide correct bank details for winning payments. We will make reasonable efforts to contact you to obtain correct bank details.
Section 9: Closing and Suspending Accounts
Our Rights to Close and Suspend Your Account
1. We reserve the right to close or suspend an Account in any of the following circumstances:
11. Where we have requested additional information relating to identification or proof of payment of a phone bill and the Player has failed to provide such information
13. Where we are legally obliged to do so; and/or
14. Where we reasonably suspect "suspicious activity" (see Section 12 below).
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