Customer service does not respond to emails. A payout of around € 1,000 has been open for over 3 weeks. I even verified my account. For me the site is quite simply a scam.

Der Kundendienst reagiert nicht auf E-Mails. Es steht seit über 3 Wochen eine Auszahlung in H?he von circa 1.000 € offen. Ich habe sogar mein Konto verifiziert. Für mich ist die Seite ganz einfach Betrug.

Dear Janine,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela,

yes, my payouts of exactly € 970 are still pending. I would also like to know what the problem is, but customer service is not responding to my emails. I've never waited at a casino for so long. I wish I had read through the experience beforehand. I haven't made any withdrawals at this casino before. I chose Neosurf as the deposit method and Bank Transfer as the withdrawal method. I think it's outrageous to get rich in such a way.

Warm greetings

Janine

Hallo Petronela,

ja, meine Auszahlungen in H?he von genau 970 € stehen noch aus. Ich wüsste auch gerne, was das Problem ist, aber der Kundendienst reagiert ja nicht auf meine E-Mails. Ich habe so lange noch nie bei einem Casino gewartet. Ich wünschte, ich h?tte mir vorher die Erfahrungen durchgelesen. Vorher habe ich noch keine Auszahlungen bei diesem Casino get?tigt. Als Einzahlungsmethode habe ich Neosurf gew?hlt und als Auszahlungsmethode Bank Transfer. Ich finde es unversch?mt, sich auf so eine Weise zu bereichern.

Liebe Grü?e

Janine

Thank you very much, Janine, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Janine,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spin247 Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Hi Janine

your payment is being processed. We are sorry for the delay. You should get your winnings in the next 2-5 working days.

Congratulations on your win!

Many thanks

Spin247

Dear Janine,

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Thank you ?? I hope that I will recieve the money

Hi Janine,

Our payment team tried to pay you last night but the bank has bounced the payment as it says some of the information on our system is incorrect.

I have requested a member of our support team to contact you today to confirm your bank information and make sure everything is correct before we process the withdrawal again.

Sorry about this and hopefully our support team will be able to solve this issue for you today.

Many thanks,

Spin247

I received the payment. Thank you

Thank you, Janine, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Spin247, for providing information and for your cooperation.

Best regards,

Branislav, www.kpvfaw.com