Dear furrrlix,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you experienced with your deposit and bonus at Spinanga. To better assist you and understand the situation, I would like to ask you a few questions:

• Could you please share the link for this particular bonus or the promotional email confirming which bonus you were awarded?
• Did you notice any error messages while playing that could have contributed to your balance disappearing?
• Do you have access to your game history or can you ask the casino to send it to you? Could you please share it with us then? Please, send it to my email address at [email protected].

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Natalia

Dear furrrlix,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
www.kpvfaw.com