Good evening and Happy Holidays.

I made a withdrawal request of €280 on 12/22 and another request of €200 on 12/24.

My complaint, beyond the fact that they haven't yet deposited the money I won without any bonus but with real money, is the LACK of service both from the live chat and via email. Their responses are always vague, saying, "you will receive your money soon," without any clear answer. I've requested the payment and asked to close my account, yet their service is still LACKING...

I've reached my limit with this particular casino...

Please help!

My account does not require verification as stated by the CASINO.

Καλησπ?ρα σα? και Χρ?νια Πολλ?.

?χω πραγματοποι?σει ?να α?τημα αν?ληψη? ?ψου? 280€ στι? 22/12 και ?λλο ?να α?τημα στι? 24/12 ?ψου? 200€.

Το παρ?πονο μου π?ρα του ?τι δεν ?χουν β?λει ακ?μα τα χρ?ματα τα οπο?α κ?ρδισα χωρ?? κ?ποιο μπ?νου? αλλ? με πραγματικ? χρ?ματα ε?ναι η ΜΗΔΑΜΙΝΗ εξυπηρ?τηση κι απο το live chat αλλ? και απο email. Οι απαντ?σει? του? ε?ναι π?ντα α?ριστε? ?τι "συντομα θα λ?βετε τα χρ?ματα σα?" χωρ?? καμ?α ξεκ?θαρη απ?ντηση. ?χω ζητ?σει τη καταβολ? των χρημ?των μου και μετ? το κλε?σιμο του λογαριασμο? μου αλλ? και παλι η εξυπηρ?τηση του? ε?ναι ΜΗΔΑΜΙΝΗ....

?χω φτ?σει στα ?ρια μου νε το συγκεκριμ?νο casino....

Βοηθ?στε παρακαλ?!

Ο λογαριασμ?? μου δε χρει?ζεται ταυτοπο?ηση ?πω? αναφ?ρει το CASINO

Dear arikosss09,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Could you please specify the reason for closing your account?

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Due to the behavior of the company and especially the people working in customer service who mock and constantly copy-paste answers without giving a clear answer as to when my withdrawals will be processed, I want to proceed with closing my account.

They keep saying about increased withdrawal volume and my one withdrawal is already

1 week pending and they say that processing withdrawals takes 1 to 3 business days.

Please help me immediately if you can. I don't want to give them another week just for their behavior!

Best regards,

Mars

Λ?γω τη? συμπεριφορ?? τη? εταιρε?α? και κυρ?ω? των ανθρ?πων που δουλε?ουν στην εξυπηρ?τηση πελατ?ν που κορο?δε?ουν και κ?νουν συν?χεια copy paste απαντ?σει? χωρ?? να δ?νουν ξεκ?θαρη απ?ντηση στο π?τε θα πραγματοποιηθε? η επεξεργασ?α των αναλ?ψεων μου θ?λω να προχωρ?σω στο κλε?σιμο του λογαριασμο? μου.

Λ?νε συν?χεια για αυξημ?νο ?γκο αναλ?ψεων και η μ?α αν?ληψη μου ε?ναι ηδη

1 βδομ?δα εκκρεμ?τητα και Λ?νε ?τι οι επεξεργασ?α των αναλ?ψεων θ?λει 1 εω? 3 εργ?σιμε? μ?ρε?.

Παρακαλ? πολ? για την ?μεση συμβολ? σα? αν μπορε?τε. Δε θ?λω να του? δ?σω περιθ?ριο αλλη βδομ?δα μ?νο και μ?νο για τη συμπεριφορ? του?!

Με εκτ?μηση,

?ρη?

Dear arikosss09, do you have any updates on the withdrawal requests?

Good morning, yes, they put the money in my account today.

Thank you very much!

Καλημ?ρα σα?, ναι μου τα ?βαλαν σ?μερα τα χρ?ματα.

Ευχαριστ? πολ?!

Dear arikosss09,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

www.kpvfaw.com