I waited so long for the withdrawal and I just got the same response in common, I didn't receive it in the time I expected and ended up spending my balance due to discouragement with this house, it needs to improve the withdrawal time, too bad, I won't be back so soon to that house!

Esperei tanto pelo saque é só obtive as mesmas resposta em comum, n?o recebi no tempo que eu esperava e acabei gastando meu saldo por quest?o desanimo com esta casa, precisa melhorar no tempo de saque, muito ruim, n?o volto t?o cedo a essa casa!

Dear michaelrxvl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify how much money you currently have in your casino account? Do I understand correctly that you have lost all winnings you initially wanted to withdraw?

How long was the withdrawal request in the pending state?

Thank you very much in advance for your reply.

Best regards,

Kristina

They stayed for 3 days in a row pending withdrawal!

I asked several questions to the platform chat and always the same automated questions! ??

Ficaram por 3 dias seguidos saque pendente!

fiz várias perguntas ao chat da plataforma e sempre as mesmas perguntas automatizadas! ??

And money I don't have any balance available in this house !

E dinheiro n?o tenho mais nenhum saldo disponível nesta casa!

Thank you for your reply, michaelrxvl. Although I understand that three days might seem like a long time for you, please note that this is still a reasonable amount of time. In fact, we always recommend that players wait at least two full weeks before they come here to submit a complaint about a delayed payment. Three days are not enough time for us to raise our suspicions about the casino's bad practices regarding withdrawals. I can only suggest that you are more patient next time, try to avoid spending your money, and contact us immediately if your withdrawal is not processed within two weeks.

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.