Hello! My account was blocked after a big win of 547,800 rubles. SpinCity Casino blocked my account immediately. The reason for the block is 8.21 although I did not violate anything. I made deposits and withdrawals without any problems, but as soon as I won a big win, I was immediately blocked. Why didn't this happen when I lost before? I beg you to deal with this casino. Are they not punished?

Здравствуйте! Мой аккаунт был заблокирован после большого выигрыша в размере 547800 рублей. Казино SpinCity заблокировал сразу же мой аккаунт. Причина блокировки 8.21 хотя я ничего не нарушал. Делал депозиты и выводил без каких либо проблем но стоило мне выигрыть большой выигрышь меня сразу заблокировали. Почему когда я раньше проигрывал этого не происходило ? Очень прошу разобраться с данным казино. Неужели на них нет расправы ?

Hello nikpanfil,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinCity Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they closer specify which term did you breach?

Looking forward to your answer.

Regards,

Nick

My casino account has been verified for over a year and I have successfully made deposits and withdrawals. The conversation with technical support was short and they wrote "The casino administration has made a final decision to stop providing you with the services of our project and we will not be able to respond to your requests." I had a promotion in my account. 100% on deposit. I deposited 1000 rubles and received 1000. There were 2000 rubles on the balance sheet. Raised to 78,000 rubles. Then I caught a bonus game in the Tigers Glory slot for 400 rubles and won 547,800 rubles. They wrote that I violated the clause

8.21 The Company reserves the right to void any bonuses and/or winnings resulting from a breach of the Bonus Terms of Use or any other fraud. What did I break? The casinos themselves offered me this promotion.

Мой аккаунт казино верифицирован больше года и я успешно делал депозиты и выводил средства. С технической поддержкой разговор был недолгий и они писали "Администрация казино приняло окончательное решение о прекращении предоставления Вам услуг нашего проекта и мы не сможем отвечать на ваши запросы". У меня была акция в личном кабинете. 100% на депозит. Я внёс 1000 рублей и 1000 получил. Было 2000 рублей на балансе. Поднялся до 78000 рублей. Потом поймал бонусную игру в слоте Tigers Glory по 400 рублей и выиграл 547800 рублей. Они написали что я нарушил пункт

8.21 Компания оставляет за собой право аннулировать любые бонусы и / или выигрыши, полученные в результате нарушения Условий использования бонусов или любого другого мошенничества. Что я нарушил ? Казино сами мне предложили это акцию.

Can you please access your betting history and forward it to [email protected]?

This is not possible due to the fact that my account was blocked while trying to withdraw funds.

Это невозможно по причине того, что мой аккаунт был заблокирован при попытке вывести средства.

Can you ask the casino to forward it to you or they are not responding at all?

They write that I can no longer play on their site. They don't want to provide anything either.

Они пишут что мне нельзя больше играть на их сайте. Предоставлять тоже ничего не хотят

Can you please forward any communication you have so far with the casino to [email protected]?

Sent

Отправил

Thank you nikpanfil for all the information. I will now forward your complaint to my colleague Matej who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello nikpanfil,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Please explain to us what happened and why was nikpanfil's account blocked.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello nikpanfil.

It looks like the casino is non-responsive.

The best would be to fill the complaint directly to the casino licensing authority (Curacao)

Please fill out this form.

https://verification.curacao-egaming.com/validateview.aspx?domain=spin.city

Please let me know when you send your complaint to the regulator.

Dear nikpanfil.

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.