Dragi Horvi,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog va?eg frustriraju?eg iskustva sa procesom verifikacije u kazinu.
Da bismo bolje razumeli situaciju i efikasnije vam pomogli, molimo vas da pojasnite slede?e:
- Kog datuma ste prvi put registrovali svoj nalog?
- Koji je bio ukupan iznos koji ste poku?ali da podignete?
- Da li ste primili delimi?ne uplate ili je potpuna isplata jo? uvek u toku?
- Mo?ete li potvrditi da li je kazino prihvatio dokumenta koja ste podneli ili su naveli konkretne razloge za njihovo odbijanje?
Ako je mogu?e, prosledite svu relevantnu komunikaciju sa kazinom (kao ?to su imejlovi ili snimci ekrana njihovih odgovora) na [email protected] Ovo ?e nam pomo?i da detaljnije razmotrimo situaciju.
Va?a saradnja u pru?anju ovih detalja ?e nam pomo?i da istra?imo i radimo na re?enju.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Petronela
Dear Horvi,
Thank you very much for submitting your complaint. I’m sorry to hear about the frustrating experience you've had with the verification process at the casino.
To better understand the situation and assist you more effectively, could you please clarify the following:
- On which date did you first register your account?
- What was the total amount you attempted to withdraw?
- Have you received any partial payments, or is the full withdrawal still pending?
- Could you confirm whether the documents you submitted were acknowledged by the casino, or did they provide specific reasons for rejecting them?
If possible, please forward any relevant communication with the casino (such as emails or screenshots of their responses) to [email protected]. This will help us review the situation more thoroughly.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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