Hi,

Verification process in this casino is a big joke. It passed 10 days when I sent them first docs. After that they ask me to send history of account from 19.04 to 19.05 and I send it to them and then they ask for confirm the deposit and I sent it... then they ask again for history of account and for confirm deposit, again and again. That circle took about 2 weeks and yesterday they can't describe again what docs they need from me. It is a very big joke and I am tired of this dumb verification. I sent them clearly what they asking for and they trying to make me an idiot.

Dear Horvi,

Thank you very much for submitting your complaint. I’m sorry to hear about the frustrating experience you've had with the verification process at the casino.

To better understand the situation and assist you more effectively, could you please clarify the following:

• On which date did you first register your account?
• What was the total amount you attempted to withdraw?
• Have you received any partial payments, or is the full withdrawal still pending?
• Could you confirm whether the documents you submitted were acknowledged by the casino, or did they provide specific reasons for rejecting them?

If possible, please forward any relevant communication with the casino (such as emails or screenshots of their responses) to [email protected]. This will help us review the situation more thoroughly.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Horvi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
www.kpvfaw.com