Hi, I need your help as I would like to close my registered account with spintropolis (I entered another casino as it does not give me spintropolis as an option), I have already sent an email to the spintropolis casino, having had the same response as reviewed by all the others previously, (who have had problems with this casino) I already foresee that they will not be much help, for that reason I am looking for help in you, let me know asap, thanks

Salve, avrei bisogno del vostro aiuto in quanto vorrei chiudere il mio account registrato con spintropolis (ho inserito un altro casino in quanto non mi da spintropolis come opzione), ho già inviato un email al casino spintropolis, avendo avuto una risposta uguale come recensita da tutti gli altri in precedenza, (che hanno avuto problemi con questo casinò) prevedo già che non saranno molto da aiuto, per tale motivo cerco aiuto in voi, fatemi sapere al più presto, grazie

Dear Washington,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify what is exactly the problem? I did not get it clearly from your first post. Do you require our assistance to close your Spintropolis casino account? What is the connection between 32Red Casino IT which you posted the complaint on?

Best regards,

Nick

Hi, yes I would need your help to close my spintropolis account, I entered 32 Red casino, as I was suggested to enter a random casino by your fellow casino guru, as it does not give me the option to to choose spintropolis among the casinos (I don't understand why it doesn't appear). So 32 Red casino has nothing to do with it.

Ciao, si avrei bisogno del vostro aiuto per chiudere l’account di spintropolis, ho inserito 32 Red casino, in quanto mi è stato suggerito di inserire un casino casuale da una vostra collega di casinò guru, in quanto non mi da l’opzione di scegliere di spintropolis tra i casinó (non capisco perché non appare). Quindi 32 Red casino non c’entrerebbe niente.

Thank you for specifying some information. Could you please forward me exactly the same e-mail which you sent to the casino to close your account? Please send it to [email protected]

Okay thank you very much, now I'm sending you the email

Va bene grazie mille, adesso ti invio la email

Dear Washington,

I've read your e-mail sent to the casino and also checked the casino's terms and found this:

"12.2. To use our self-exclusion option please contact the casino Online Support or send an email to [email protected] with details of the account you wish to exclude and the period that you wish the self-exclusion to apply. If a specific period is not given, we will exclude you for the minimum duration. We will take all measures to block your access to your account."

There is a difference between "closing" your account and "self-exclusion". In your e-mail you asked for closing your account. At most casinos if your close your account, you can re-open it by simply logging into your casino account, while self-exclusion should block you from your account in any case depending on the chosen time. I would recommend you to contact the casino again with the request of self-exclusion. Also in most cases it works better if you mention that you have gambling problems.

Please keep us updated and let us know how will the casino react.

Okay thank you so much, two days ago I resent another e-mail with written if it was possible a self-exclusion or better still the total cancellation of the account. I had the automatic reply notifying me of receiving the message and I am still waiting for their reply.

Va bene grazie tanto, due giorni fa ho riinviato un’altra e-mail con scritto se fosse possibile un autoesclusione o meglio ancora la cancellazione totale dell’account. Ho avuto la risposta automatica che mi avvisava della ricezione del messaggio e sono ancora in attesa della loro risposta.

Dear Washington,

I'm glad to hear that your case is moving forward. Please keep us updated and let us know when your account will be closed.

Best regards,

Nick

I was sent an e-mail as a response from spintropolis, in which they told me that my account had been closed, going to check it was like this, thank you very much again for your help

Mi é stata inviata un e-mail come risposta da spintropolis, in cui mi dicevano che il mio account era stato chiuso, andando a controllare é stato così, grazie mille ancora per il vostro aiuto

Dear Washington,

Could you please confirm that your account is now closed?

Best regards,

Nick

I confirm that my account is closed. Thanks again

Confermo che il mio account é chiuso. Grazie ancora

Dear Washington,

Thank you very much for letting us know that your case was solved. We are glad that we could help. Please do not hesitate to contact us anytime in the future if you will come across any trouble.

Best regards,

Nick

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