NaslovnaPritu?beSportbet.one Casino - Nalog igra?a nije samoisklju?en.
Sportbet.one Casino - Nalog igra?a nije samoisklju?en.
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Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Denmark requested immediate self-exclusion due to gambling addiction but encountered difficulties in doing so through the casino's website. Despite emailing the casino on August 5 to self-exclude, the player was allowed to deposit and lost $295 after the cool-off period. The player sought a refund for this amount. The Complaints Team intervened, stating that if a player with a gambling addiction requested self-exclusion, their account should have been closed immediately without a cool-off period. The casino agreed to permanently close the player's account and compensated them with $295. The player confirmed receipt of the payment, and the complaint was marked as resolved.
Igra? iz Danske zatra?io je trenutno samoisklju?ivanje zbog zavisnosti od kockanja, ali je nai?ao na pote?ko?e u tome preko veb stranice kazina. Uprkos tome ?to je 5. avgusta poslao e-po?tu kazinu da se samoisklju?i, igra?u je dozvoljeno da polo?i depozit i izgubio je 295 dolara nakon perioda hla?enja. Igra? je tra?io povra?aj za ovaj iznos. Tim za ?albe je intervenisao, navode?i da ako igra? koji je zavisnik od kockanja zatra?i samoisklju?ivanje, njegov ra?un je trebalo odmah da se zatvori bez perioda hla?enja. Kazino je pristao da trajno zatvori ra?un igra?a i nadoknadio im je 295 dolara. Igra? je potvrdio prijem uplate, a ?alba je ozna?ena kao re?ena.
Poslao sam e-mail 5. avgusta 2024. na sportbet.one. U mejlu sam rekao da ?elim samoisklju?ivanje jer sam zavisnik od kockanja, rekao sam da ?elim da se odmah isklju?im i zamolio sam ih da po?tuju moju odluku.
Tako?e sam poku?ao da se samoisklju?im na njihovoj veb stranici istog dana, ali nije bilo opcije za trajno samoisklju?ivanje, samo da bih zatra?io period hla?enja od 24 sata, ?to izgleda suludo kada ?elite da se trajno isklju?ite kao zavisnik od kockanja ! Zato sam poslao e-po?tu, me?utim nakon perioda hla?enja, tako?e sam poku?ao da se samoisklju?im na njihovoj veb lokaciji, i otvorio sam e-po?tu za hla?enje nakon 24 sata i izabrao sam trajno zatvaranje naloga, ali mi je tada rekao moj zahtev za samoisklju?ivanje je istekao. Me?utim, ne mogu da razumem kako bi to ikada trebalo da bude potrebno kada im po?aljem e-mail informacije o svemu ?to sam ?eleo da se isklju?i 5. avgusta.
Zbog toga mi je bilo dozvoljeno da uplatim i izgubim jo? 295$ 10. avgusta, ?to nije trebalo da bude mogu?e, kada sam im 5 dana ranije putem e-po?te rekao da sam zavisnik od kockanja i da odmah ?elim samoisklju?ivanje.
Prilo?io sam snimak ekrana e-po?te.
Stoga je moj zahtev za povra?aj 295 USDT.
I sent an email on 5. august 2024 to sportbet.one. In the email i told that i wanted self exclusion due to i am a gambling addict, i told i wanted to be self excluded immidiatly and i asked them to respect my decision.
I also tried to self exclude on their website on the same day, but there was no option to permanently self-exclude, only to request for a 24 hour cool off period, which seems crazy when you want to self exclude as a gambling addict permanently! So I sent email, however after the cool off period, i did also try to self exclude on their website, and i opened the cool off email after 24 hours and i choose permanently account closure, but then it told me my self-exclusion request was expired. However i cannot understand how it should ever be necessary when i send them an email information about everything that i wanted self excluded on 5. august.
Due to this i was allowed to deposit and loss another 295$ on 10. august, which should not have been possible, when i 5 days earlier told them by email that i am gambling addict and wanted self exclusion immidiatly.
I have attached screenshot of the email.
My claim is therefore for a refund of the 295 USDT.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za izazove sa kojima ste se suo?ili sa procesom samoisklju?enja i kasnijim gubitkom sredstava.
Da bismo vam pomogli efikasnije, mo?ete li dati malo vi?e informacija u vezi sa situacijom:
Mo?ete li da potvrdite adresu e-po?te sa koje ste poslali zahtev za samoisklju?ivanje 5. avgusta i da li ste primili bilo kakvu potvrdu ili odgovor od kazina u vezi sa va?im zahtevom?
Kada ste poku?ali da se samoisklju?ite preko veb lokacije nakon 24-?asovnog perioda hla?enja, da li ste nai?li na bilo kakve specifi?ne poruke o gre?ci ili probleme koji su vas spre?ili da trajno zatvorite svoj nalog?
Da li je kazino pru?io bilo kakvo obja?njenje ili podr?ku kada je va? zahtev za trajno zatvaranje ra?una ozna?en kao ?istekao"?
Da li ste kontaktirali tim za podr?ku kazina u vezi sa depozitom napravljenim 10. avgusta? Ako jeste, kakav je bio njihov odgovor?
Prosledite snimke ekrana va?e e-po?te i bilo koje druge relevantne komunikacije na [email protected] .
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Hvala unapred na odgovoru.
Srda?an pozdrav,
Petronela
Dear fjorm,
Thank you very much for submitting your complaint. I’m sorry to hear about the challenges you’ve faced with the self-exclusion process and the subsequent loss of funds.
To assist you more effectively, could you please provide a bit more information regarding the situation:
Could you confirm the email address from which you sent the self-exclusion request on August 5th, and whether you received any acknowledgment or response from the casino regarding your request?
When you attempted to self-exclude via the website after the 24-hour cool-off period, did you encounter any specific error messages or issues that prevented you from permanently closing your account?
Did the casino provide any explanation or support when your request for permanent account closure was marked as "expired"?
Have you contacted the casino’s support team regarding the deposit made on August 10th? If so, what was their response?
Please forward the screenshots of your email and any other relevant communications to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible.
Poslao sam mejl na [email protected] ?to je tako?e prikazano u prilogu moje prethodne poruke. Kazino je odgovorio ovom porukom, ?to je dokazalo da su videli moju e-po?tu.
Zbog toga sam mislio da mogu trajno da se isklju?im na njihovoj veb stranici, pa sam poku?ao, ali sam upravo dobio 24-?asovno hla?enje, ?to za zavisnika od kockanja koji je van kontrole jednostavno nije u redu.
Posle 24 sata dobio sam ove e-poruke, ali kada sam poku?ao da se samoisklju?im dobio sam poruku o gre?ci da je moj zahtev za samoisklju?ivanje istekao.
Tako da sam zaista oti?ao na njihovu veb stranicu poku?avaju?i ponovo da se samoisklju?im, ali sam ponovo uspeo da dobijem period hla?enja tek 7. avgusta.
Da li sam poku?ao, ali sam se vratio u kockanje nakon nekoliko dana, mislim da kazino ?ini neverovatno te?kim samoisklju?ivanje, kao zavisnik od kockanja ne ?elite period hla?enja od 24 sata, jer je zavisnost ta koja ?eli da pobedi nazad, tako da u trenutku kada ?elite da se trajno isklju?ite postoji dobar razlog, za?to bih ina?e poslao e-po?tu sa obave?tenjem o tome.
Kazino je trebalo da me samo isklju?i, kada sam im rekao da sam zavisnik od kockanja i odmah zatra?io samoisklju?ivanje.
Hi,
Thank you for looking into this.
I sent the email to [email protected] which is also shown in the attachment in my previous message. The casino responded with this message, which proved they have seen my email.
Due to this I thought I could permanently self exclude on their website, so I tried but just got a 24 hour cool down, which for a gambling addict who is out of controle is simply not okay.
After 24 hours i got this emails, but when trying i to self exclude I got an error message that my self exclusion request was expired.
So I actually did go to their website trying to self exclude again, but was only able to get the 24 our cool off period on 7. August again.
Do I have tried, but falled back into gambling after some days, I think the casino is making it unbelievable hard to self exclude, as a gambling addict you don't want a 24 hour cooling period, because it's the addiction that wants to win back, so in the moment you want to self exclude permanently there is a good reason, why would I else send an email informing about this.
The casino should have self excluded me, when I told them I was a gambling addict and requested self exclusion immediately.
Hvala vam puno, fjorm, ?to ste dali sve potrebne informacije. Sada ?u preneti va?u ?albu kolegi Mihalu ( [email protected] ) koji ?e vam biti u pomo?i. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, fjorm, for providing all the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
moje ime je D?es, ja sam ?ef odeljenja za uspeh klijenata.
Prvo, ?elim da istaknem da je 24-?asovni period hla?enja prvi korak u postupku samoisklju?enja. Ovo je standardna procedura za sve igra?e koji tra?e samoisklju?ivanje. Ove informacije su navedene u na?oj Politici privatnosti, sa kojom je fjorm trebalo da se upozna:
Drugo, igra? fjorm tvrdi da je dobio poruku o gre?ci da je njegov zahtev za samoisklju?ivanje istekao. Ali nijedan od njegovih snimaka ekrana ne pokazuje ovu gre?ku.
Na?e odeljenje za programere je prijavilo nakon ?to je fjorm perioda hla?enja kliknuo na zeleno dugme, ali tada nije izabrao period za koji je ?eleo da bude isklju?en.
U me?uvremenu, Fjorm je tvrdio da ne postoji opcija za trajno samoisklju?ivanje. Na slici ispod mo?ete biti sigurni da je ova opcija dostupna u padaju?em meniju.
Zatim je fjorm ponovo zatra?io period hla?enja. Nakon tog perioda dobio je pismo sa opcijom da produ?i samoisklju?enje. Ali pismo je samo otvoreno i ni?ta drugo nije poku?ano.
Ako fjorm ?eli trajno da zatvori svoj nalog, samo treba da otvori pismo, klikne na zeleno dugme i zavr?i proceduru samoisklju?enja.
Hello everyone,
my name is Jess, I`m the head of the Client success department.
First, I want to point out that the 24-hour cooling-off period is the first step of the self-exclusion procedure. This is a standard procedure for all players who request self-exclusion. This information is stated in our Privacy Policy, which fjorm should have familiarized himself with:
Second, the player fjorm claims he got an error message that his self-exclusion request had expired. But none of his screenshots show this error.
Our developer department reported after the cooling-off period fjorm clicked the green button, but then he didn`t choose the period he wanted to be excluded.
Meanwhile, Fjorm claimed there wasn`t an option to permanently self-exclude. In the screenshot below you can be sure this option is available in the drop-down.
Then fjorm requested a cooling-off period again. After that period he received a letter with the option to extend the self-exclusion. But the letter was only opened and no other action was attempted.
If fjorm wants to close his account permanently, he only needs to open the letter, click the green button, and finish the self-exclusion procedure.
Evo poruke o gre?ci koju sam dobio kada sam pratio vezu u svojoj prvoj e-po?ti, poku?avaju?i da se trajno samoisklju?im.
Ono ?to mislim da se moglo dogoditi je da nakon otprilike 24 sata nakon ?to sam zatra?io samoisklju?ivanje, nisam znao kako da se trajno samoisklju?im, pa sam oti?ao na va?u veb lokaciju i ponovo kliknuo na dugme, jer sam mislio da je to na?in na koji se to radi.
Nakon ovoga sam saznao da ste mi poslali e-po?tu sa vezom koju treba da pratim, pa je mo?da va? sistem izgra?en, pa nakon ?to ste ve? imali 24 hla?enja i zatra?ili jo? jedan, prvi email postaje neva?e?i?
Zavisnost od kockanja ponovo pada u kockanje, tako da u trenutku gubitka tra?im samoisklju?ivanje, pa sam u dve situacije poku?ao da se samoisklju?im, prvo u svom mejlu u 5. avgusta. Ja sam vas veoma jasno obavestio o svojoj zavisnosti i zatra?io samoisklju?ivanje, i 7. avgusta poku?ao sam da se trajno samoisklju?im u vezi. Nekoliko dana nakon ?to nisam razmi?ljao o kockanju, a onda 10. avgusta ponovo sam pao u kockanje, ?to mislim da treba da mi bude ?ast ?to sam poku?ao da se isklju?im i obavestio vas o svojoj zavisnosti.
Hi,
Here is the error message I got when following the link in my first email, trying to permanently self-exclude.
What I think might have happened is that after approx 24 hours after i requested self exclusion, I did not know how to permanently self exclude, so I went to your website and clicked the button again, because I though that was how to do it.
After this I found out you sent me an email with a link to follow, so maybe your system is built, so after you already have had 24 cool off, and you request another, the first email becomes invalid?
Gambling addiction falls back into gambling, so in the moment of losses I request self exclusion, so in two situations I tried to self exclude, first in my email at 5. August I did very clearly inform you about my addiction and requested self exclusion, and on 7 August I tried permanently self exclude in the link. The days after I didn't think about gambling, and then on 10. August i falled back into gambling, which I think should be honored that I tried to self exclude and informed you about my addiction.
Prvo, dozvolite mi da napomenem da je samoisklju?ivanje zbog problema sa kockanjem ozbiljno pitanje koje treba tretirati sa najve?om va?nosti i pa?njom. Igra?i koji pate od zavisnosti od kockanja ?esto gube kontrolu nad svojim postupcima i ne mogu si pomo?i. U stvari, priznati kazinu da neko ima problema sa kockanjem je veliki korak.
Uz to, ako zavisni igra? do?e u kazino i zatra?i samoisklju?ivanje iz ovih razloga, on ne bi trebalo da dobije period hla?enja, ?ak i ako je to samo 24 sata. Njegov ra?un treba odmah i trajno zatvoriti, bez prethodnog perioda hla?enja.
S obzirom na to, verujemo da bi igra?u trebalo da bude trajno zatvoren nalog i da mu u ovom slu?aju treba da bude vra?en.
Dear everyone,
Firstly, let me note that self-exclusion due to a gambling problem is a serious issue that should be treated with utmost importance and care. The players suffering from gambling addictions often lose control of their actions and can not help themselves. Actually admitting to the casino that one has a gambling problem is a big step.
With that being said, if an addicted player reaches out to the casino, and requests self-exclusion due to these reasons, he shouldn't receive a cool-off period, even if it's only 24 hours. His account should be immediately and permanently closed, with no previous cool-off period.
With that being said, we believe the player should have his account permanently closed and he should be refunded in this case.
Na? model samoisklju?enja je razvijen jedan na jedan sa Stake Casino, prvim liderom u industriji kripto kla?enja. Tako?e ?elim da primetim da Stake Casino ima visok rejting na va?oj platformi, ?to zna?i da Casino Guru smatra da je ovaj kazino dostojan.
Sve u svemu, na? cilj je bio da proces samoisklju?enja u?inimo lakim i brzim za igra?a, bez ikakve intervencije sa na?e strane. Sla?ete se da je li?no pokretanje procesa samoisklju?enja mnogo br?e od pisanja pisma podr?ke. Tako?e postoji ?ansa da takvo pismo zavr?i u ne?eljenoj po?ti. Uzeli smo sve ove ta?ke u obzir i napravili, po na?em mi?ljenju, dobar automatski model. Na ovaj na?in, smatram da se prema na?em kazinu postupa pomalo nepravedno i molim vas da razmislite o svojoj odluci.
Tako?e, imajte na umu da Sportbet.one nije KIC kazino. Zato imamo mnogo zlostavlja?a (obi?no zlostavlja?a bonusa ili zlostavlja?a koji se samoisklju?uje). U dve re?i, igra?i kreiraju nekoliko naloga – pobedni?ke ra?une koje dr?e i kada izgube, poku?avaju da prona?u na?in da povrate novac. Ovde je opcija samoisklju?enja omiljena za dobijanje ?anse za vra?anje novca.
Hello everyone,
Our model of self-exclusion was developed one-on-one with Stake Casino, the top 1 leader in the crypto betting industry. I also want to note that Stake Casino has a high rating on your platform, which means Casino Guru considers this casino worthy.
Overall, our goal was to make the self-exclusion process easy and quick for the player, without any intervention from our side. Please agree that starting the self-exclusion process yourself is much faster than writing a letter to support. There is also a chance that such a letter will end up in spam. We took all these points into account and created, in our opinion, a good working automatic model. In this way, I consider our casino to be treated somewhat unfairly and ask you to consider your decision.
Also, please note Sportbet.one is no KYC casino. That`s why we have a lot of abusers (usually bonus abusers or self-exclusion abusers). In two words players create a few accounts - the winning accounts they keep and when losing, they try to find a way to get money back. Here the self exclusion option is the favorite one to get a chance of returning money.
?eleli bi da vas obavestimo da zbog ?injenice da je Michal, va? re?avalac prigovora, na odmoru, moramo da produ?imo vreme re?avanja za dodatnih 7 dana. Po?to Michal ima najvi?e informacija oko va?e situacije i ima direktnu komunikaciju sa kazinom, smatramo da je ovo produ?enje opravdano. Va?e strpljenje je ?e se isplatiti i uveravamo vas da ?e vas Michal kontaktirati ?to pre.
Hvala na razumevanju i strpljenju.
Pozdrav, Casino Guru
Hello fjorm,
We would like to update you that due to Michal, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Michal has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Michal will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Iako shvatam va?u poentu da bi automatsko samoisklju?ivanje moglo biti efikasnije od zahteva e-po?te, ovde je problem period hla?enja.
Ako je igra? koji je zavisnik od kockanja doneo odluku da se samoisklju?i zbog svoje zavisnosti, neprihvatljivo je ponuditi mu period hla?enja. Njihov ra?un treba odmah i trajno zatvoriti. Ako je igra? doneo odluku da primeni samoisklju?ivanje, ne treba mu dati priliku da ne zavr?i proces daju?i mu period za hla?enje.
U ovom slu?aju, igra? je ?ak poku?ao da potvrdi samoisklju?ivanje, ali zbog na?ina na koji je sistem postavljen, nije mogao da zavr?i proces jer je validnost veze istekla.
Dear Sportbet.one Casino Team,
Although I get your point that the automated self-exclusion might be more effective than an email request, the problem here is the cool-off period.
If a player with a gambling addiction made a decision to self-exclude themselves because of their addiction, it is unacceptable to offer them a cool-off period. Their account should be closed immediately and permanently. If the player made the decision to apply self-exclusion, they should not be given a chance to not complete the process by giving them a cool-off period.
In this case, the player even tried to confirm the self-exclusion, but due to how the system's set up, he could not complete the process because the validity of the link has expired.
Smatramo da je nepravedno svaliti svu odgovornost na nas. Ako je igra? fjorma znao da je zavisnik od kockanja, za?to se onda nije upoznao sa na?im pravilima pre nego ?to je zapo?eo igru na na?oj platformi? Iako je ovo obavezan uslov (pogledajte snimak ekrana). Pre svega, bio je nemaran prema svojoj zavisnosti, pa je pogre?no svaljivati svu krivicu na nas.
Tako?e, ?elimo da vas ljubazno podsetimo da nismo prvi koji su razvili period hla?enja. Ako Casino Guru to smatra neprihvatljivim, bilo bi po?teno da pokrene promenu procesa samoisklju?enja Stake Casina, po?to je on vode?i lider u industriji kripto kla?enja.
Hello Michal,
We believe it is unfair to put all the responsibility on us. If the player fjorm knew that he was a gambling addict, then why didn't he familiarize himself with our rules before starting the game on our platform? While this is a mandatory condition (see screenshot). First of all, he was careless about his addiction, and therefore it is wrong to put all the blame on us.
Also, we want to kindly remind you that we are not the first to develop a cool-off period. If Casino Guru considers this unacceptable, it would be fair to initiate the change of the self-exclusion process of Stake Casino too as he is a top 1 leader in the crypto-betting industry.
?eleli bi da vas obavestimo da zbog ?injenice da je Michal, va? re?avalac prigovora, na odmoru, moramo da produ?imo vreme re?avanja za dodatnih 7 dana. Po?to Michal ima najvi?e informacija oko va?e situacije i ima direktnu komunikaciju sa kazinom, smatramo da je ovo produ?enje opravdano. Va?e strpljenje je ?e se isplatiti i uveravamo vas da ?e vas Michal kontaktirati ?to pre.
Hvala na razumevanju i strpljenju.
Pozdrav, Casino Guru
Hello fjorm,
We would like to update you that due to Michal, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Michal has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Michal will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Ne mogu dovoljno da naglasim da www.kpvfaw.com period od 24 sata pre potvrde samoisklju?enja smatra nedovoljnom merom za?tite za igra?e koji pate od zavisnosti od kockanja. U pravu ste da kazina imaju odre?ena pravila za re?avanje zahteva za samoisklju?ivanje, a igra?i bi trebalo da se pridr?avaju ovih pravila kako bi proces bio ?to lak?i i br?i.
Me?utim, u ovakvim slu?ajevima, pravila koja se moraju po?tovati nisu nu?no prijateljska za korisnike koji pate od zavisnosti od kockanja. Davanje im dodatnog perioda za hla?enje je ne?to ?to ne mo?emo iza?i. Bilo koji drugi kazino sa ovom politikom, na primer, Stake, kazino na koji se stalno pozivate, bio bi tretiran jednako, a mi bismo izrazili svoje nezadovoljstvo ovim procesom.
Igra? fjorm je tako?e izrazio ista ose?anja u svom drugom postu, gde je pomenuo da period hla?enja od 24 sata jednostavno nije zdrav za igra?e zavisnike od kockanja i da je samo ote?ao zavr?etak procesa samoisklju?enja za njega.
Mo?ete li mi re?i da li je ra?un igra?a trajno zatvoren? Da li biste bili voljni da preispitate svoju odluku u ovom slu?aju i vratite igra?u depozite iz vremena kada je poku?ao da se samoisklju?i? Va?a saradnja i priznanje svih gore navedenih informacija bi bili veoma cenjeni.
Dear Sportbet.one Casino Team,
I can not stress enough that www.kpvfaw.com considers the 24-hour cool-off period before self-exclusion confirmation as an insufficient protection measure for players who suffer from gambling addiction. You are right that casinos have certain rules for dealing with self-exclusion requests, and the players should follow these rules to make the process as easy and fast as possible.
However, in cases like these, the rules that need to be followed are not necessarily friendly for users who suffer from gambling addiction. Giving them an additional cool-off period is something we can not get behind. Any other casino with this policy, for example, Stake, the casino that you keep referring to, would be treated equally, with us expressing our dissatisfaction with this process.
The player fjorm also expressed the same feelings in his second post, where he mentioned that the 24-hour cooling-off period is just not healthy for gambling-addicted players and that it just made the completion of the self-exclusion process that much harder for him.
Can you tell me if the player's account is permanently closed? Would you be willing to reconsider your decision in this case and return the player's deposits from the time he tried to self-exclude himself? Your cooperation and acknowledgment of all of the above-mentioned information would be greatly appreciated.
Odu?evljeni smo ?to smo ?uli da je va? problem uspe?no re?en, a ?albu ?emo ozna?iti kao ?re?enu" u na?em sistemu. Hvala vam na saradnji i potvrdi tokom celog procesa. Drago nam je ?to je na?a intervencija pomogla da se situacija re?i, a mi smo uvek tu da vas podr?imo ako nai?ete na bilo kakve druge probleme sa ovim ili bilo kojim drugim kazinom u budu?nosti. Ne ustru?avajte se da se obratite na?em Centru za re?avanje ?albi – posve?eni smo pomo?i igra?ima poput vas.
Kao ?to znate, mi ne napla?ujemo na?e usluge, niti primamo napojnice. Me?utim, bili bismo vam veoma zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa na?im uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/www.kpvfaw.com . Va?a iskrena recenzija i svi predlozi za pobolj?anje na?eg procesa re?avanja ?albi i posredovanja bili bi od neprocenjive vrednosti. Va?e povratne informacije mogu tako?e pomo?i drugima koji razmi?ljaju da nas kontaktiraju za pomo? u vezi sa problemima vezanim za onlajn kazino.
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Hvala unapred na izdvojenom vremenu.
Srda?an pozdrav,
Michal V, www.kpvfaw.com
Dear fjorm,
We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
