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HemKlagom?lSportbet.one Casino - Spelarens konto ?r inte sj?lvexkluderad.
Sportbet.one Casino - Spelarens konto ?r inte sj?lvexkluderad.
Automatiskt ?versatt:
Belopp:
295 USD?
Sportbet.one Casino
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S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Denmark requested immediate self-exclusion due to gambling addiction but encountered difficulties in doing so through the casino's website. Despite emailing the casino on August 5 to self-exclude, the player was allowed to deposit and lost $295 after the cool-off period. The player sought a refund for this amount. The Complaints Team intervened, stating that if a player with a gambling addiction requested self-exclusion, their account should have been closed immediately without a cool-off period. The casino agreed to permanently close the player's account and compensated them with $295. The player confirmed receipt of the payment, and the complaint was marked as resolved.
Spelaren fr?n Danmark beg?rde omedelbar sj?lvuteslutning p? grund av spelberoende men st?tte p? sv?righeter med att g?ra det via kasinots hemsida. Trots att han skickade ett e-postmeddelande till casinot den 5 augusti f?r att utesluta sig sj?lv, fick spelaren g?ra en ins?ttning och f?rlorade $295 efter avkylningsperioden. Spelaren beg?rde ?terbetalning f?r detta belopp. Klagom?lsteamet ingrep och angav att om en spelare med spelberoende beg?rde sj?lvuteslutning, borde deras konto ha st?ngts omedelbart utan en ?ngerperiod. Kasinot gick med p? att permanent st?nga spelarens konto och kompenserade dem med $295. Spelaren bekr?ftade mottagandet av betalningen och klagom?let markerades som l?st.
Jag skickade ett e-postmeddelande den 5 augusti 2024 till sportbet.one. I e-postmeddelandet sa jag att jag ville utesluta mig sj?lv p? grund av att jag ?r en spelberoende, jag sa att jag ville bli utest?ngd omedelbart och jag bad dem att respektera mitt beslut.
Jag f?rs?kte ocks? sj?lvutesluta p? deras hemsida samma dag, men det fanns inget alternativ att permanent sj?lvutesluta, bara att beg?ra en 24-timmars avkopplingsperiod, vilket verkar galet n?r du vill utesluta dig sj?lv som en spelberoende permanent ! S? jag skickade e-post, men efter avkylningsperioden f?rs?kte jag ocks? sj?lvutesluta p? deras webbplats, och jag ?ppnade avkylningsmejlet efter 24 timmar och jag valde att st?nga kontot permanent, men d? ber?ttade det f?r mig om min beg?ran om sj?lvuteslutning gick ut. Men jag kan inte f?rst? hur det n?gonsin skulle vara n?dv?ndigt n?r jag skickar dem ett e-postmeddelande med information om allt som jag ville utesluta den 5 augusti.
P? grund av detta fick jag s?tta in och f?rlora ytterligare 295$ den 10 augusti, vilket inte borde ha varit m?jligt, n?r jag 5 dagar tidigare ber?ttade f?r dem via e-post att jag ?r spelberoende och omedelbart ville ha sj?lvexkludering.
Jag bifogar sk?rmdump av mejlet.
Mitt krav ?r d?rf?r en ?terbetalning av 295 USDT.
I sent an email on 5. august 2024 to sportbet.one. In the email i told that i wanted self exclusion due to i am a gambling addict, i told i wanted to be self excluded immidiatly and i asked them to respect my decision.
I also tried to self exclude on their website on the same day, but there was no option to permanently self-exclude, only to request for a 24 hour cool off period, which seems crazy when you want to self exclude as a gambling addict permanently! So I sent email, however after the cool off period, i did also try to self exclude on their website, and i opened the cool off email after 24 hours and i choose permanently account closure, but then it told me my self-exclusion request was expired. However i cannot understand how it should ever be necessary when i send them an email information about everything that i wanted self excluded on 5. august.
Due to this i was allowed to deposit and loss another 295$ on 10. august, which should not have been possible, when i 5 days earlier told them by email that i am gambling addict and wanted self exclusion immidiatly.
I have attached screenshot of the email.
My claim is therefore for a refund of the 295 USDT.
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om de utmaningar du har st?llts inf?r med sj?lvuteslutningsprocessen och den efterf?ljande f?rlusten av pengar.
F?r att hj?lpa dig mer effektivt kan du ge lite mer information om situationen:
Kan du bekr?fta e-postadressen fr?n vilken du skickade beg?ran om sj?lvuteslutning den 5 augusti, och om du fick n?gon bekr?ftelse eller svar fr?n kasinot ang?ende din beg?ran?
N?r du f?rs?kte utesluta dig sj?lv via webbplatsen efter 24-timmarsperioden, st?tte du p? n?gra specifika felmeddelanden eller problem som hindrade dig fr?n att permanent st?nga ditt konto?
Tillhandah?ll kasinot n?gon f?rklaring eller support n?r din beg?ran om permanent st?ngning av kontot markerades som "f?rfallit"?
Har du kontaktat casinots supportteam ang?ende ins?ttningen som gjordes den 10 augusti? Om s? ?r fallet, vad var deras svar?
V?nligen vidarebefordra sk?rmdumparna av din e-post och all annan relevant kommunikation till [email protected] .
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Petronela
Dear fjorm,
Thank you very much for submitting your complaint. I’m sorry to hear about the challenges you’ve faced with the self-exclusion process and the subsequent loss of funds.
To assist you more effectively, could you please provide a bit more information regarding the situation:
Could you confirm the email address from which you sent the self-exclusion request on August 5th, and whether you received any acknowledgment or response from the casino regarding your request?
When you attempted to self-exclude via the website after the 24-hour cool-off period, did you encounter any specific error messages or issues that prevented you from permanently closing your account?
Did the casino provide any explanation or support when your request for permanent account closure was marked as "expired"?
Have you contacted the casino’s support team regarding the deposit made on August 10th? If so, what was their response?
Please forward the screenshots of your email and any other relevant communications to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible.
Jag skickade mejlet till [email protected] vilket ocks? visas i bilagan i mitt tidigare meddelande. Kasinot svarade med detta meddelande, vilket bevisade att de har sett min e-post.
P? grund av detta trodde jag att jag permanent kunde utesluta mig sj?lv p? deras hemsida, s? jag f?rs?kte men fick precis en 24 timmars nedkylning, vilket f?r en spelberoende som ?r utom kontroll helt enkelt inte ?r okej.
Efter 24 timmar fick jag detta e-postmeddelande, men n?r jag f?rs?kte utesluta mig sj?lv fick jag ett felmeddelande om att min beg?ran om sj?lvuteslutning hade l?pt ut.
S? jag gick faktiskt in p? deras hemsida f?r att f?rs?ka utesluta mig sj?lv igen, men jag kunde bara f? den 24 v?r avslappningsperiod den 7 augusti igen.
Har jag f?rs?kt, men fallit tillbaka till spelandet efter n?gra dagar, tror jag att kasinot g?r det otroligt sv?rt att utesluta sig sj?lv, som spelberoende vill du inte ha en 24-timmars nedkylningsperiod, eftersom det ?r beroendet som vill vinna tillbaka, s? i det ?gonblick du vill utesluta dig sj?lv permanent finns det en bra anledning, varf?r skulle jag annars skicka ett e-postmeddelande med information om detta.
Kasinot borde ha uteslutit mig sj?lv, n?r jag ber?ttade f?r dem att jag var en spelberoende och omedelbart beg?rde sj?lvuteslutning.
Hi,
Thank you for looking into this.
I sent the email to [email protected] which is also shown in the attachment in my previous message. The casino responded with this message, which proved they have seen my email.
Due to this I thought I could permanently self exclude on their website, so I tried but just got a 24 hour cool down, which for a gambling addict who is out of controle is simply not okay.
After 24 hours i got this emails, but when trying i to self exclude I got an error message that my self exclusion request was expired.
So I actually did go to their website trying to self exclude again, but was only able to get the 24 our cool off period on 7. August again.
Do I have tried, but falled back into gambling after some days, I think the casino is making it unbelievable hard to self exclude, as a gambling addict you don't want a 24 hour cooling period, because it's the addiction that wants to win back, so in the moment you want to self exclude permanently there is a good reason, why would I else send an email informing about this.
The casino should have self excluded me, when I told them I was a gambling addict and requested self exclusion immediately.
Tack s? mycket, fjorm, f?r att du tillhandah?ller all n?dv?ndig information. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Michal ( [email protected] ) som kommer att hj?lpa dig. Jag ?nskar dig lycka till och hoppas att ditt problem kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, fjorm, for providing all the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Jag heter Michal och jag kommer att hj?lpa dig med ditt ?rende. Jag hoppas att vi tillsammans kommer fram till en framg?ngsrik l?sning av ditt problem.
Jag skulle vilja beg?ra n?rvaro av en representant fr?n kasinot i denna konversation.
B?sta Sportbet.one Casino ,
Skulle du m?jligen kunna ge ytterligare information ang?ende sj?lvuteslutningen och klarg?ra situationen?
Tack p? f?rhand.
Med respekt,
Michal
Hello fjorm,
My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Sportbet.one Casino,
Could you possibly provide additional information regarding the self-exclusion and clarify the situation?
jag heter Jess, jag ?r chef f?r klientens framg?ngsavdelning.
F?rst vill jag p?peka att 24-timmars ?ngerfristen ?r det f?rsta steget i sj?lvuteslutningsf?rfarandet. Detta ?r en standardprocedur f?r alla spelare som beg?r sj?lvuteslutning. Denna information anges i v?r integritetspolicy, som fjorm borde ha bekantat sig med:
F?r det andra h?vdar spelaren fjorm att han fick ett felmeddelande om att hans beg?ran om sj?lvuteslutning hade l?pt ut. Men ingen av hans sk?rmdumpar visar detta fel.
V?r utvecklaravdelning rapporterade efter ?ngerperioden fjorm klickade p? den gr?na knappen, men d? valde han inte vilken period han ville uteslutas.
Samtidigt h?vdade Fjorm att det inte fanns n?gon m?jlighet att permanent utesluta sig sj?lv. I sk?rmdumpen nedan kan du vara s?ker p? att det h?r alternativet ?r tillg?ngligt i rullgardinsmenyn.
D? beg?rde fjorm en ?ngerfrist igen. Efter den perioden fick han ett brev med m?jlighet att f?rl?nga sj?lvuteslutningen. Men brevet ?ppnades bara och ingen annan ?tg?rd gjordes.
Om fjorm vill st?nga sitt konto permanent beh?ver han bara ?ppna brevet, klicka p? den gr?na knappen och avsluta sj?lvexkluderingsproceduren.
Hello everyone,
my name is Jess, I`m the head of the Client success department.
First, I want to point out that the 24-hour cooling-off period is the first step of the self-exclusion procedure. This is a standard procedure for all players who request self-exclusion. This information is stated in our Privacy Policy, which fjorm should have familiarized himself with:
Second, the player fjorm claims he got an error message that his self-exclusion request had expired. But none of his screenshots show this error.
Our developer department reported after the cooling-off period fjorm clicked the green button, but then he didn`t choose the period he wanted to be excluded.
Meanwhile, Fjorm claimed there wasn`t an option to permanently self-exclude. In the screenshot below you can be sure this option is available in the drop-down.
Then fjorm requested a cooling-off period again. After that period he received a letter with the option to extend the self-exclusion. But the letter was only opened and no other action was attempted.
If fjorm wants to close his account permanently, he only needs to open the letter, click the green button, and finish the self-exclusion procedure.
H?r ?r felmeddelandet jag fick n?r jag f?ljde l?nken i mitt f?rsta e-postmeddelande och f?rs?kte permanent utesluta mig sj?lv.
Vad jag tror kan ha h?nt ?r att efter cirka 24 timmar efter att jag beg?rde sj?lvexkludering, visste jag inte hur jag permanent skulle utesluta mig sj?lv, s? jag gick till din webbplats och klickade p? knappen igen, eftersom jag trodde att det var s? man g?r.
Efter detta fick jag reda p? att du skickade ett e-postmeddelande till mig med en l?nk att f?lja, s? kanske ditt system ?r byggt, s? efter att du redan har svalnat 24, och du beg?r en annan, blir det f?rsta e-postmeddelandet ogiltigt?
Spelberoende faller tillbaka till spelberoende, s? i ?gonblicket av f?rluster beg?r jag sj?lvuteslutning, s? i tv? situationer f?rs?kte jag sj?lvutesluta, f?rst i mitt e-postmeddelande den 5. augusti informerade jag dig mycket tydligt om mitt missbruk och beg?rde sj?lvuteslutning, och den 7 augusti f?rs?kte jag permanent sj?lvutesluta i l?nken. Dagarna efter t?nkte jag inte p? spel, och sedan den 10 augusti f?ll jag tillbaka i spelande, vilket jag tycker borde vara en ?ra att jag f?rs?kte utesluta mig sj?lv och informerade dig om mitt missbruk.
Hi,
Here is the error message I got when following the link in my first email, trying to permanently self-exclude.
What I think might have happened is that after approx 24 hours after i requested self exclusion, I did not know how to permanently self exclude, so I went to your website and clicked the button again, because I though that was how to do it.
After this I found out you sent me an email with a link to follow, so maybe your system is built, so after you already have had 24 cool off, and you request another, the first email becomes invalid?
Gambling addiction falls back into gambling, so in the moment of losses I request self exclusion, so in two situations I tried to self exclude, first in my email at 5. August I did very clearly inform you about my addiction and requested self exclusion, and on 7 August I tried permanently self exclude in the link. The days after I didn't think about gambling, and then on 10. August i falled back into gambling, which I think should be honored that I tried to self exclude and informed you about my addiction.
F?r det f?rsta, l?t mig notera att sj?lvuteslutning p? grund av ett spelproblem ?r en allvarlig fr?ga som b?r behandlas med yttersta vikt och f?rsiktighet. Spelarna som lider av spelberoende tappar ofta kontrollen ?ver sina handlingar och kan inte hj?lpa sig sj?lva. Att faktiskt erk?nna f?r casinot att man har ett spelproblem ?r ett stort steg.
Med det sagt, om en beroende spelare v?nder sig till kasinot och beg?r sj?lvexkludering p? grund av dessa sk?l, b?r han inte f? en ?ngerperiod, ?ven om det bara ?r 24 timmar. Hans konto b?r st?ngas omedelbart och permanent, utan n?gon tidigare befrielseperiod.
Med det sagt anser vi att spelaren b?r ha sitt konto permanent st?ngt och han b?r ?terbetalas i detta fall.
Dear everyone,
Firstly, let me note that self-exclusion due to a gambling problem is a serious issue that should be treated with utmost importance and care. The players suffering from gambling addictions often lose control of their actions and can not help themselves. Actually admitting to the casino that one has a gambling problem is a big step.
With that being said, if an addicted player reaches out to the casino, and requests self-exclusion due to these reasons, he shouldn't receive a cool-off period, even if it's only 24 hours. His account should be immediately and permanently closed, with no previous cool-off period.
With that being said, we believe the player should have his account permanently closed and he should be refunded in this case.
V?r modell f?r sj?lvuteslutning utvecklades en-mot-en med Stake Casino, topp 1-ledaren inom kryptospelbranschen. Jag vill ocks? notera att Stake Casino har ett h?gt betyg p? din plattform, vilket betyder att Casino Guru anser detta casino v?rt.
?verlag var v?rt m?l att g?ra sj?lvuteslutningsprocessen enkel och snabb f?r spelaren, utan n?gon inblandning fr?n v?r sida. V?nligen godk?nn att det g?r mycket snabbare att starta sj?lvuteslutningsprocessen sj?lv ?n att skriva ett brev till st?d. Det finns ocks? en chans att ett s?dant brev hamnar i spam. Vi tog h?nsyn till alla dessa punkter och skapade, enligt v?r mening, en v?l fungerande automatisk modell. P? s? s?tt anser jag att v?rt casino behandlas n?got or?ttvist och ber dig ?verv?ga ditt beslut.
Observera ocks? att Sportbet.one inte ?r n?got KYC-kasino. Det ?r d?rf?r vi har m?nga missbrukare (oftast bonusmissbrukare eller sj?lvuteslutningsmissbrukare). Med tv? ord skapar spelare ett f?tal konton - de vinnande kontona de har och n?r de f?rlorar f?rs?ker de hitta ett s?tt att f? tillbaka pengar. H?r ?r alternativet f?r sj?lvuteslutning favoriten f?r att f? en chans att f? tillbaka pengar.
Hello everyone,
Our model of self-exclusion was developed one-on-one with Stake Casino, the top 1 leader in the crypto betting industry. I also want to note that Stake Casino has a high rating on your platform, which means Casino Guru considers this casino worthy.
Overall, our goal was to make the self-exclusion process easy and quick for the player, without any intervention from our side. Please agree that starting the self-exclusion process yourself is much faster than writing a letter to support. There is also a chance that such a letter will end up in spam. We took all these points into account and created, in our opinion, a good working automatic model. In this way, I consider our casino to be treated somewhat unfairly and ask you to consider your decision.
Also, please note Sportbet.one is no KYC casino. That`s why we have a lot of abusers (usually bonus abusers or self-exclusion abusers). In two words players create a few accounts - the winning accounts they keep and when losing, they try to find a way to get money back. Here the self exclusion option is the favorite one to get a chance of returning money.
Vi vill informera dig om att vi har f?rl?ngt tidsramen med 7 dagar d? Michal, som hanterar ditt ?rende, ?r p? semester. F?rl?ngningen ?r n?dv?ndig d? det ?r Michal som har b?st koll p? detaljerna i din situation och som st?r f?r den direkta kommunikationen med casinot. Vi kan f?rs?kra dig om att Michal kommer att kontakta dig s? snart som m?jligt.
Tack f?r din f?rst?else och ditt fortsatta t?lamod.
V?nliga h?lsningar, Casino Guru
Hello fjorm,
We would like to update you that due to Michal, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Michal has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Michal will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
?ven om jag f?rst?r din po?ng om att den automatiska sj?lvuteslutningen kan vara mer effektiv ?n en e-postf?rfr?gan, ?r problemet h?r avsvalningsperioden.
Om en spelare med ett spelberoende tog ett beslut att sj?lvutesluta sig sj?lv p? grund av sitt missbruk, ?r det oacceptabelt att erbjuda dem en avvaktningsperiod. Deras konto b?r st?ngas omedelbart och permanent. Om spelaren fattade beslutet att till?mpa sj?lvuteslutning, ska de inte ges en chans att inte slutf?ra processen genom att ge dem en ?ngerperiod.
I det h?r fallet f?rs?kte spelaren till och med bekr?fta sj?lvuteslutningen, men p? grund av hur systemet ?r konfigurerat kunde han inte slutf?ra processen eftersom giltigheten f?r l?nken har g?tt ut.
Dear Sportbet.one Casino Team,
Although I get your point that the automated self-exclusion might be more effective than an email request, the problem here is the cool-off period.
If a player with a gambling addiction made a decision to self-exclude themselves because of their addiction, it is unacceptable to offer them a cool-off period. Their account should be closed immediately and permanently. If the player made the decision to apply self-exclusion, they should not be given a chance to not complete the process by giving them a cool-off period.
In this case, the player even tried to confirm the self-exclusion, but due to how the system's set up, he could not complete the process because the validity of the link has expired.
Vi anser att det ?r or?ttvist att l?gga allt ansvar p? oss. Om spelaren fjorm visste att han var en spelberoende, varf?r satte han sig d? inte in i v?ra regler innan han b?rjade spelet p? v?r plattform? ?ven om detta ?r ett obligatoriskt villkor (se sk?rmdump). F?rst och fr?mst var han slarvig med sitt missbruk, och d?rf?r ?r det fel att l?gga all skuld p? oss.
Vi vill ocks? p?minna dig om att vi inte ?r f?rst med att utveckla en avslappningsperiod. Om Casino Guru anser att detta ?r oacceptabelt, skulle det vara r?ttvist att initiera f?r?ndringen av sj?lvuteslutningsprocessen f?r Stake Casino ocks? eftersom han ?r en topp 1-ledare inom kryptospelbranschen.
Hello Michal,
We believe it is unfair to put all the responsibility on us. If the player fjorm knew that he was a gambling addict, then why didn't he familiarize himself with our rules before starting the game on our platform? While this is a mandatory condition (see screenshot). First of all, he was careless about his addiction, and therefore it is wrong to put all the blame on us.
Also, we want to kindly remind you that we are not the first to develop a cool-off period. If Casino Guru considers this unacceptable, it would be fair to initiate the change of the self-exclusion process of Stake Casino too as he is a top 1 leader in the crypto-betting industry.
Vi vill informera dig om att vi har f?rl?ngt tidsramen med 7 dagar d? Michal, som hanterar ditt ?rende, ?r p? semester. F?rl?ngningen ?r n?dv?ndig d? det ?r Michal som har b?st koll p? detaljerna i din situation och som st?r f?r den direkta kommunikationen med casinot. Vi kan f?rs?kra dig om att Michal kommer att kontakta dig s? snart som m?jligt.
Tack f?r din f?rst?else och ditt fortsatta t?lamod.
V?nliga h?lsningar, Casino Guru
Hello fjorm,
We would like to update you that due to Michal, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Michal has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Michal will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Jag kan inte nog understryka att www.kpvfaw.com anser att 24-timmars uppeh?llsperioden f?re bekr?ftelse p? sj?lvuteslutning ?r en otillr?cklig skydds?tg?rd f?r spelare som lider av spelberoende. Du har r?tt i att kasinon har vissa regler f?r att hantera f?rfr?gningar om sj?lvuteslutning, och spelarna b?r f?lja dessa regler f?r att g?ra processen s? enkel och snabb som m?jligt.
Men i fall som dessa ?r reglerna som m?ste f?ljas inte n?dv?ndigtvis v?nliga f?r anv?ndare som lider av spelberoende. Att ge dem ytterligare en avslappningsperiod ?r n?got vi inte kan komma bakom. Alla andra kasinon med denna policy, till exempel Stake, kasinot som du st?ndigt h?nvisar till, skulle behandlas lika, och vi uttrycker v?rt missn?je med denna process.
Spelaren fjorm uttryckte ocks? samma k?nslor i sitt andra inl?gg, d?r han n?mnde att den 24-timmars uppskovsperioden helt enkelt inte ?r h?lsosam f?r spelberoende spelare och att det bara gjorde slutf?randet av sj?lvuteslutningsprocessen mycket sv?rare f?r honom.
Kan du ber?tta om spelarens konto ?r permanent st?ngt? Skulle du vara villig att ompr?va ditt beslut i det h?r fallet och returnera spelarens ins?ttningar fr?n det att han f?rs?kte sj?lvutesluta sig sj?lv? Ditt samarbete och ditt erk?nnande av all ovan n?mnda information skulle vara mycket uppskattat.
Dear Sportbet.one Casino Team,
I can not stress enough that www.kpvfaw.com considers the 24-hour cool-off period before self-exclusion confirmation as an insufficient protection measure for players who suffer from gambling addiction. You are right that casinos have certain rules for dealing with self-exclusion requests, and the players should follow these rules to make the process as easy and fast as possible.
However, in cases like these, the rules that need to be followed are not necessarily friendly for users who suffer from gambling addiction. Giving them an additional cool-off period is something we can not get behind. Any other casino with this policy, for example, Stake, the casino that you keep referring to, would be treated equally, with us expressing our dissatisfaction with this process.
The player fjorm also expressed the same feelings in his second post, where he mentioned that the 24-hour cooling-off period is just not healthy for gambling-addicted players and that it just made the completion of the self-exclusion process that much harder for him.
Can you tell me if the player's account is permanently closed? Would you be willing to reconsider your decision in this case and return the player's deposits from the time he tried to self-exclude himself? Your cooperation and acknowledgment of all of the above-mentioned information would be greatly appreciated.
Vi ?r glada ?ver att h?ra att ditt problem har l?sts och vi kommer att markera klagom?let som "l?st" i v?rt system. Tack f?r ditt samarbete och bekr?ftelse under hela processen. Vi ?r glada ?ver att v?rt ingripande hj?lpte till att l?sa situationen, och vi finns alltid h?r f?r att hj?lpa dig om du st?ter p? andra problem med detta eller n?got annat casino i framtiden. Tveka inte att kontakta v?rt center f?r l?sning av klagom?l – vi ?r engagerade i att hj?lpa spelare som du.
Som ni vet tar vi inte betalt f?r v?ra tj?nster, och vi accepterar inte heller n?gra dricks. Vi skulle dock uppskatta det mycket om du kunde ta en stund att dela din upplevelse med v?ra tj?nster p? Trustpilothttps://www.trustpilot.com/evaluate/www.kpvfaw.com . Din ?rliga recension och alla f?rslag f?r att f?rb?ttra v?r process f?r l?sning av klagom?l och medling skulle vara ov?rderlig. Din feedback kan ocks? hj?lpa andra som funderar p? att kontakta oss f?r hj?lp med onlinekasinorelaterade problem.
Tack p? f?rhand f?r din tid.
Med v?nlig h?lsning,
Michal V, www.kpvfaw.com
Dear fjorm,
We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
