Zdravo,
Pi?em da bih izrazio svoje ekstremno nezadovoljstvo nedavnim iskustvom koje sam imao dok sam igrao Crash Game na va?oj kazino platformi. Igra je pokvarila rad, zbog ?ega sam izgubio opkladu, a korisni?ka podr?ka koju sam dobio bila je daleko od zadovoljavaju?e.
U su?tini, igra/veb stranica je malo zaostajala za ID opklade: kazino:185174900817
Zbog toga se dugme nije moglo kliknuti (posle 1,3k-1,4k) pa sam osve?io stranicu (?to se ?esto de?ava, iako je to krajnje nepravedno za tako ?ivu i osetljivu igru).
Trebalo je neko vreme da se u?ita, pa sam otvorio svoj iPhone i kada sam to uradio, runda se zavr?ila i opklada je automatski izgubljena.
Nisam koristio VPN, moja internet veza je brza.
?tavi?e, slede?a runda je zapravo po?ela oko 10 sekundi kasnije kao zaka?njenje. ?to je sasvim dovoljan dokaz da je igra zaostala. Na platformi sam vi?e od 2 godine i znam kako funkcioni?e, tako?e su mi se ove stvari de?avale mnogo puta i ako bih sumirao svoje gubitke zbog ovih opklada, to bi bilo preko 5.000 USD u periodu od 2 godine.
Kao dokaz, donosim snimak ekrana pod nazivom "ulog-moja-bet" koji pokazuje da ve?ina, ako ne i svi igra?i koji su zaista uspeli da isplate imaju svoj cashout na 2k - 5k - 3k (automatsko isplatu). A po?to mi se ne svi?a taj automatizovani cashout, uvek stavljam velike brojeve za ru?no isplatu. Va?no je napomenuti da su MNOGI izgubili ovu rundu, iako je to bio veliki mno?itelj (6,16k) tako da bi ve?ina igra?a unov?ila izme?u 1,5k do 3k.
Tako?e donosim snimak ekrana pod nazivom ?ulog-sli?an-bet" koji je bio oko 20 utakmica kasnije na Crash-u sa veoma sli?nim mno?iteljem ta?ke pada, na 6,18k. Tamo mo?ete videti koliko igra?a (ve?ina njih) ima isplatu nasumi?nim mno?iocima, kao; 2,06k - 3,06k - 2,4k - 2,94k - 4,76k.
ID referentne igre: CrashGame: c9da86ab-f915-4fac-a3d4-69fa8d3943cd
Ovo zahteva vrlo jednostavnu logiku da shvatim da je to bila gre?ka sajta i dosta mi je podr?ke koja uvek ima iste generi?ke odgovore o VPN-u, ograni?enju brzine, ke?u ure?aja, itd... Opet, nisam koristio VPN, i Imam dobru vezu, dovoljno da Crash bude ugla?en.
Tehni?ki tim je rekao da su proverili dnevnik i nisu na?li nikakvu gre?ku. Me?utim, tvrdim da jeste. Svako ko redovno igra Crash to zna, a ovaj retki dokaz je vi?e nego dovoljan dokaz.
Evo dnevnika ?askanja koji opisuje probleme na koje sam nai?ao:
* NAPOMENA: ChatGPT sabira evidenciju ?askanja da organizuje stvari jer nemaju opciju da sa?uvaju ili po?alju na e-po?tu.
Korisnik (profil ?or?e):
"Kre? je zaostajao i nisam mogao da unov?im, proverio sam telefon, ista stvar. Tako?e je trebalo jo? oko 10 sekundi da po?nem slede?u rundu, tako da to definitivno nije moj internet. ?ta da radimo?"
Podr?ka za kazino (Djordje profil):
Objasnio je mogu?nost ograni?enja stope zbog VPN-a ili preteranog kla?enja.
Korisnik (profil ?or?e):
Izra?ena frustracija, pomenuta upotreba mobilnog telefona na 4G mre?i, i ka?njenje u po?etku runde.
Podr?ka za kazino (Djordje profil):
Naveo je mogu?nost ograni?avanja brzine sa Safari i Apple ure?ajima, savetuju?i da se ne koristi VPN i daju?i nekoliko saveta za izbegavanje ograni?enja brzine.
Korisnik (profil ?or?e):
Odbili su da koriste VPN i pojasnili da je njihova internetska veza dobra.
Korisnik (profil ?or?e):
Zatra?eno je povra?aj novca ili dobitak u opkladi, s obzirom na neobi?no ka?njenje u rundi.
Podr?ka za kazino (Djordje profil):
Obja?njeno je da povra?aj za izgubljene opklade nije mogu? zbog pode?avanja automatskog isplate i naveden mno?ilac za doti?nu rundu.
Korisnik (profil ?or?e):
Spomenuo je druge igra?e koji ne ispla?uju taj mno?ilac i doveo u pitanje situaciju.
Korisnik (Luka profil):
Preuzeo je razgovor, potvr?uju?i da nema problema sa rundom pada.
Korisnik (Luka profil):
Podelio je jo? jedan primer nedavnog pada pri sli?nom mno?itelju, ?to sugeri?e da ve?ina igra?a ne ispla?uje novac na postavljenim brojevima.
Korisnik (Luka profil):
Zatra?io je detaljnije obja?njenje.
Korisnik (Luka profil):
Upitan o ?uvanju dnevnika ?askanja ili izvozu radi ?albe.
Podr?ka za kazino (Luka profil):
Objasnili su da ?askanje ostaje dostupno u njihovom sistemu.
Korisnik (Luka profil):
Zatra?io je na?in da se izveze dnevnik ?askanja radi prilaganja ?albi.
Podr?ka za kazino (Luka profil):
Ponu?eno za slanje snimka ekrana poruka ?askanja kao na?ina da ih sa?uvate.
--- Kraj sa?etog dnevnika ?askanja ---
Kao dugogodi?nji korisnik va?e platforme, duboko sam razo?aran odgovorom koji sam dobio. Ka?njenje u po?etku runde igre i gubitak moje opklade su o?igledno bili van moje kontrole, a predlog za ograni?avanje stope zbog kori??enja VPN-a, koji nisam koristio, je veoma neta?an.
Radujem se brzom i razumnom re?avanju ovog pitanja.
Hello,
I am writing to express my extreme dissatisfaction with the recent experience I had while playing the Crash Game on your casino platform. The game malfunctioned, causing me to lose my bet, and the customer support I received was far from satisfactory.
Basically, the game/website lagged a bit on the bet id: casino:185174900817
Therefore, the button turned unclickable (after 1.3x-1.4x) so I refreshed the page (which happens frequently, even though, this is extremely unfair for such a live and sensitive game).
It took some time to load, so I opened my iPhone and once I did that, the round ended and the bet was auto-lost.
I was not using a VPN, my internet connection is fast.
Moreover, the next round started actually about 10 seconds later as a delay. Which is purely enough evidence that the game had lagged. I've been on the platform for over 2 years and I know how it works, also have had these things happen many times and if I would sum up my losses due to these bets, it would be over 5,000 USD over the period of 2 years.
For evidence, I bring up a screenshot called "stake-my-bet" which shows most if not all players who actually managed to cash out have their cashout at 2x - 5x - 3x (automated cashout). And since I don't like that automated cashout I always put high numbers to manually cashout. It's important to note that MANY have lost this round, even though it was a high multiplier (6.16x) so most players would cashout between 1.5x to 3x.
I also bring up a screenshot called "stake-similar-bet" which was about 20 games later on Crash with a very similar crash point multiplier, at 6.18x. There you can see how many players (most of them) have the cashout at random multipliers, like; 2.06x - 3.06x - 2.4x - 2.94x - 4.76x.
Reference game id: CrashGame: c9da86ab-f915-4fac-a3d4-69fa8d3943cd
This requires a very simple logic to understand that it was the site's fault and I am fed up with the support always having the same generic replies of VPN, rate limit, device cache, etc... Again, was not using a VPN, and I have a good connection, way enough for Crash to be smooth.
The technical team said that they checked the log and found no fault. However, I do claim that it was. Anyone who plays Crash regularly knows that, and this rare evidence is way more than enough of a proof.
Here's the chat log that outlines the issues I encountered:
* PLEASE NOTE: Chat log is summed by ChatGPT to organize things since they don't have the option the save or send to email.
User (Djordje profile):
"Crash lagged and I couldn't cash out, checked on my phone, same thing. It also took about 10 more seconds to start the next round, so it's definitely not my internet. What do we do?"
Casino Support (Djordje profile):
Explained the possibility of rate limiting due to VPN or excessive betting.
User (Djordje profile):
Expressed frustration, mentioned using a mobile phone on a 4G network, and the delay in the round starting.
Casino Support (Djordje profile):
Stated the possibility of rate limiting with Safari and Apple devices, advising against VPN use and providing some tips to avoid rate limiting.
User (Djordje profile):
Denied using a VPN and clarified that their internet connection was good.
User (Djordje profile):
Asked for a refund or bet win, considering the unusual delay in the round.
Casino Support (Djordje profile):
Explained that refunds for lost bets are not possible due to auto cashout settings and provided the multiplier for the round in question.
User (Djordje profile):
Mentioned other players not cashing out at that multiplier and questioned the situation.
User (Luka profile):
Took over the conversation, confirming no issues with the crash round.
User (Luka profile):
Shared another example of a recent crash at a similar multiplier, suggesting that most players don't cash out at set numbers.
User (Luka profile):
Requested a more in-depth explanation.
User (Luka profile):
Asked about saving the chat log or exporting it for a complaint.
Casino Support (Luka profile):
Explained that the chat remains accessible in their system.
User (Luka profile):
Requested a way to export the chat log for attaching it to a complaint.
Casino Support (Luka profile):
Offered to send a screenshot of the chat messages as a way to save them.
--- End of summed up chatlog ---
As a long-time user of your platform, I am deeply disappointed with the response I received. The delay in the game round starting and the loss of my bet was clearly beyond my control, and the suggestion of rate limiting due to VPN use, which I did not use, is highly inaccurate.
I look forward to a prompt and reasonable resolution of this matter.
Automatski prevedeno:
