Hall?,
Jag skriver f?r att uttrycka mitt extrema missn?je med den senaste upplevelsen jag hade n?r jag spelade Crash Game p? din kasinoplattform. Spelet fungerade inte, vilket gjorde att jag f?rlorade min insats, och kundsupporten jag fick var l?ngt ifr?n tillfredsst?llande.
I grund och botten sl?pade spelet/webbplatsen lite efter insats-id: casino:185174900817
D?rf?r blev knappen oklickbar (efter 1,3x-1,4x) s? jag uppdaterade sidan (vilket h?nder ofta, ?ven om detta ?r extremt or?ttvist f?r ett s? live och k?nsligt spel).
Det tog lite tid att ladda, s? jag ?ppnade min iPhone och n?r jag v?l gjorde det slutade rundan och vadet f?rlorades automatiskt.
Jag anv?nde inte ett VPN, min internetanslutning ?r snabb.
Dessutom b?rjade n?sta omg?ng faktiskt cirka 10 sekunder senare som en f?rsening. Vilket ?r ett tillr?ckligt bevis p? att spelet hade sl?pat efter. Jag har varit p? plattformen i ?ver 2 ?r och jag vet hur det fungerar, har ocks? h?nt dessa saker m?nga g?nger och om jag skulle summera mina f?rluster p? grund av dessa satsningar skulle det vara ?ver 5 000 USD under perioden 2 ?r.
Som bevis tar jag upp en sk?rmdump som heter "stake-my-bet" som visar att de flesta om inte alla spelare som faktiskt lyckats ta ut har sina uttag p? 2x - 5x - 3x (automatisk utbetalning). Och eftersom jag inte gillar den d?r automatiserade utbetalningen l?gger jag alltid h?ga siffror f?r manuell utbetalning. Det ?r viktigt att notera att M?NGA har f?rlorat den h?r omg?ngen, ?ven om det var en h?g multiplikator (6,16x) s? de flesta spelare skulle ta ut mellan 1,5x till 3x.
Jag tar ocks? upp en sk?rmdump som heter "stake-similar-bet" som var ungef?r 20 spel senare p? Crash med en mycket liknande kraschpunktsmultiplikator, p? 6,18x. D?r kan du se hur m?nga spelare (de flesta av dem) som har uttag med slumpm?ssiga multiplikatorer, som; 2,06x - 3,06x - 2,4x - 2,94x - 4,76x.
Referensspel-id: CrashGame: c9da86ab-f915-4fac-a3d4-69fa8d3943cd
Detta kr?ver en mycket enkel logik f?r att f?rst? att det var webbplatsens fel och jag ?r tr?tt p? att supporten alltid har samma generiska svar av VPN, hastighetsgr?ns, enhetscache, etc... ?terigen, anv?nde inte ett VPN, och Jag har en bra anslutning, tillr?ckligt f?r att Crash ska vara smidig.
Det tekniska teamet sa att de kontrollerat loggen och inte hittat n?got fel. Jag h?vdar dock att det var det. Alla som spelar Crash regelbundet vet det, och dessa s?llsynta bevis ?r ett mycket mer ?n tillr?ckligt bevis.
H?r ?r chattloggen som beskriver problemen jag st?tte p?:
* OBSERVERA: Chattloggen summeras av ChatGPT f?r att organisera saker eftersom de inte har m?jligheten att spara eller skicka till e-post.
Anv?ndare (Djordje-profil):
"Crash sl?pade och jag kunde inte ta ut pengar, kollade p? min telefon, samma sak. Det tog ocks? cirka 10 sekunder till att starta n?sta omg?ng, s? det ?r definitivt inte mitt internet. Vad g?r vi?"
Casinosupport (Djordje-profil):
F?rklarade m?jligheten till satsbegr?nsning p? grund av VPN eller ?verdriven vadslagning.
Anv?ndare (Djordje-profil):
Uttryckt frustration, n?mnt att anv?nda en mobiltelefon i ett 4G-n?t, och f?rseningen i omg?ngens start.
Casinosupport (Djordje-profil):
Angav m?jligheten till hastighetsbegr?nsning med Safari- och Apple-enheter, avr?dde fr?n VPN-anv?ndning och gav n?gra tips f?r att undvika hastighetsbegr?nsning.
Anv?ndare (Djordje-profil):
Nekade att anv?nda en VPN och klargjorde att deras internetanslutning var bra.
Anv?ndare (Djordje-profil):
Bad om ?terbetalning eller satsningsvinst, med tanke p? den ovanliga f?rseningen i omg?ngen.
Casinosupport (Djordje-profil):
F?rklarade att ?terbetalningar f?r f?rlorade spel inte ?r m?jliga p? grund av inst?llningar f?r automatisk utbetalning och gav multiplikatorn f?r den aktuella omg?ngen.
Anv?ndare (Djordje-profil):
N?mnde att andra spelare inte betalade ut p? den multiplikatorn och ifr?gasatte situationen.
Anv?ndare (Lukas profil):
Tog ?ver konversationen och bekr?ftade inga problem med kraschrundan.
Anv?ndare (Lukas profil):
Delade ett annat exempel p? en nyligen krasch med en liknande multiplikator, vilket tyder p? att de flesta spelare inte tar ut pengar vid fastst?llda nummer.
Anv?ndare (Lukas profil):
Beg?rde en mer djupg?ende f?rklaring.
Anv?ndare (Lukas profil):
Fr?gade om att spara chattloggen eller exportera den f?r ett klagom?l.
Casino Support (Lukas profil):
F?rklarade att chatten f?rblir tillg?nglig i deras system.
Anv?ndare (Lukas profil):
Beg?rde ett s?tt att exportera chattloggen f?r att bifoga den till ett klagom?l.
Casino Support (Lukas profil):
Erbjuds att skicka en sk?rmdump av chattmeddelanden som ett s?tt att spara dem.
--- Slut p? sammanfattad chattlogg ---
Som en l?ngvarig anv?ndare av din plattform ?r jag djupt besviken ?ver svaret jag fick. F?rdr?jningen av spelomg?ngens start och f?rlusten av min insats var helt klart bortom min kontroll, och f?rslaget om hastighetsbegr?nsning p? grund av VPN-anv?ndning, som jag inte anv?nde, ?r mycket felaktigt.
Jag ser fram emot en snabb och rimlig l?sning av denna fr?ga.
Hello,
I am writing to express my extreme dissatisfaction with the recent experience I had while playing the Crash Game on your casino platform. The game malfunctioned, causing me to lose my bet, and the customer support I received was far from satisfactory.
Basically, the game/website lagged a bit on the bet id: casino:185174900817
Therefore, the button turned unclickable (after 1.3x-1.4x) so I refreshed the page (which happens frequently, even though, this is extremely unfair for such a live and sensitive game).
It took some time to load, so I opened my iPhone and once I did that, the round ended and the bet was auto-lost.
I was not using a VPN, my internet connection is fast.
Moreover, the next round started actually about 10 seconds later as a delay. Which is purely enough evidence that the game had lagged. I've been on the platform for over 2 years and I know how it works, also have had these things happen many times and if I would sum up my losses due to these bets, it would be over 5,000 USD over the period of 2 years.
For evidence, I bring up a screenshot called "stake-my-bet" which shows most if not all players who actually managed to cash out have their cashout at 2x - 5x - 3x (automated cashout). And since I don't like that automated cashout I always put high numbers to manually cashout. It's important to note that MANY have lost this round, even though it was a high multiplier (6.16x) so most players would cashout between 1.5x to 3x.
I also bring up a screenshot called "stake-similar-bet" which was about 20 games later on Crash with a very similar crash point multiplier, at 6.18x. There you can see how many players (most of them) have the cashout at random multipliers, like; 2.06x - 3.06x - 2.4x - 2.94x - 4.76x.
Reference game id: CrashGame: c9da86ab-f915-4fac-a3d4-69fa8d3943cd
This requires a very simple logic to understand that it was the site's fault and I am fed up with the support always having the same generic replies of VPN, rate limit, device cache, etc... Again, was not using a VPN, and I have a good connection, way enough for Crash to be smooth.
The technical team said that they checked the log and found no fault. However, I do claim that it was. Anyone who plays Crash regularly knows that, and this rare evidence is way more than enough of a proof.
Here's the chat log that outlines the issues I encountered:
* PLEASE NOTE: Chat log is summed by ChatGPT to organize things since they don't have the option the save or send to email.
User (Djordje profile):
"Crash lagged and I couldn't cash out, checked on my phone, same thing. It also took about 10 more seconds to start the next round, so it's definitely not my internet. What do we do?"
Casino Support (Djordje profile):
Explained the possibility of rate limiting due to VPN or excessive betting.
User (Djordje profile):
Expressed frustration, mentioned using a mobile phone on a 4G network, and the delay in the round starting.
Casino Support (Djordje profile):
Stated the possibility of rate limiting with Safari and Apple devices, advising against VPN use and providing some tips to avoid rate limiting.
User (Djordje profile):
Denied using a VPN and clarified that their internet connection was good.
User (Djordje profile):
Asked for a refund or bet win, considering the unusual delay in the round.
Casino Support (Djordje profile):
Explained that refunds for lost bets are not possible due to auto cashout settings and provided the multiplier for the round in question.
User (Djordje profile):
Mentioned other players not cashing out at that multiplier and questioned the situation.
User (Luka profile):
Took over the conversation, confirming no issues with the crash round.
User (Luka profile):
Shared another example of a recent crash at a similar multiplier, suggesting that most players don't cash out at set numbers.
User (Luka profile):
Requested a more in-depth explanation.
User (Luka profile):
Asked about saving the chat log or exporting it for a complaint.
Casino Support (Luka profile):
Explained that the chat remains accessible in their system.
User (Luka profile):
Requested a way to export the chat log for attaching it to a complaint.
Casino Support (Luka profile):
Offered to send a screenshot of the chat messages as a way to save them.
--- End of summed up chatlog ---
As a long-time user of your platform, I am deeply disappointed with the response I received. The delay in the game round starting and the loss of my bet was clearly beyond my control, and the suggestion of rate limiting due to VPN use, which I did not use, is highly inaccurate.
I look forward to a prompt and reasonable resolution of this matter.
Automatiskt ?versatt:
