Zdravo atlaschan000 , drago mi je!
Zovem se Matej i pomaga?u vam u ovom slu?aju. Da?u sve od sebe da vam pomognem da re?ite ovaj problem ?to je pre mogu?e. Za po?etak, mo?ete li potvrditi da:
- vi?e ne komunicirate sa prevarantima iz CasinoG-a [email protected]
- koristili ste iste dokumente za KIC na svom sekundarnom nalogu i jo? uvek ste mogli da nastavite da igrate?
U me?uvremenu, ?eleo bih da pozovem predstavnika Stake kazina da se pridru?i razgovoru i tako?e u?estvuje u istrazi ovog slu?aja.
Mo?ete li mo?da dati dodatne informacije u vezi sa pitanjem samoisklju?enja i razjasniti situaciju? Tako?e bih vam bio zahvalan ako nam pru?ite sve relevantne dokaze. Sve osetljive informacije mogu se poslati direktno meni e-po?tom na [email protected] .
Hvala vam unapred na strpljenju i saradnji.
Hello atlaschan000, nice to meet you!
My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible. For starters, could you please confirm that:
- you are no longer communicating with scammers from [email protected]
- you have used the same documents for the KYC on your secondary account and was still able to keep playing?
Meanwhile, I’d like to invite a representative of Stake Casino to join the conversation and participate in the investigation of this case as well.
Could you possibly provide additional information regarding the issue with self-exclusion and clarify the situation? I would also appreciate if you can provide us with any and all relevant evidence. Any sensitive information can be sent directly to me by e-mail at [email protected].
Thank you for your patience and cooperation in advance.
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