Good day! My account was blocked (temporarily as stated in the profile), I honestly do not understand why the blocking occurred, I deposited money in different cryptocurrencies XRP, USDT (currently the balance is in XRP and USDT) remained, withdrawal of funds is not available!

I don't understand the logic, why and for what reason I was temporarily blocked if my account has a turnover of 267 thousand dollars, but the point is that I am in the minus on the account (that is, I did not receive any extra millions to think that I am somehow dishonest in terms of bets)

(I place bets on both casino

Dear Niyat333,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem with your temporarily blocked account and the inability to access your funds.

To better understand your situation and assist you more effectively, could you please clarify the following:

• When exactly was your account blocked?
• Did you receive any notification or communication from the casino explaining the reason for the block?
• Have you contacted the casino’s support team? If yes, what was their response?
• Can you confirm the total balance currently locked in your account?
• Did you use any bonuses recently or engage in any promotional offers?

Please note that if the reason behind your account restriction is related to sports betting activities (such as suspicious betting patterns or betting limits), we may not be able to assist with this case, as we do not intervene in disputes tied to sportsbook operations.

You are also welcome to forward any relevant communication, screenshots, or documents you’ve received from the casino to [email protected] for further review.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

* my account was blocked on 14/05/2205,

* My account is blocked they want verification all level , stake verify my level 3 but they not approved my level 4 verification yet,

* Casino support told me complete all level Verification,

* My current balance is 16360 usdt and 1350 ripple and 2 trump coin,

* Never use any bonus and not received any bonus,

Sir I'm submitted my screenshot,

Please invite stake support representative,

Hi,

Thank you very much for your reply and for sharing the additional details.

• Has your account undergone any previous verification before this current Level 4 request? If so, which levels were successfully completed and when?
• Have you ever successfully completed any withdrawals from this casino in the past? If yes, please let us know the approximate dates and amounts.

Thank you in advance for your reply.

See this is my verification page and my withdrawal screenshot,

Hi,

Thank you very much for your reply and for sharing the additional details, including the screenshots.

Just to clarify further:

• Do we understand correctly that the casino is now requesting Proof of Income as part of the Level 4 verification?
• If so, have you already provided the required documents?

Thank you in advance for your reply.

Dear mam ,

Thank you for your response,

? I'm upload my correct documents for source of income fund's, as my crypto wallet statement and bank statement,

? I'm upload documents many times but they rejected again and again,

They said provide last 3 month's payslip

I don't have job , I'm not working person,

I have crypto currency and share holders,

These are also accepted documents for proof of income but stake rejected

Kindly please forward my complaint

Hi,

Thank you for the clarification and for explaining your situation in more detail.

Just to make sure we fully understand your case before reaching out to the casino, could you please confirm the following:

• What exactly did you submit as your proof of income? You mentioned a crypto wallet statement and bank statement — were these showing consistent income or transactions from identifiable sources?
• Did you include any additional documents showing the origin of your crypto or shares (e.g., trading history, investment account statements, or sale confirmations)?
• Has the casino specified why your documents were rejected — for example, did they say they were insufficient, incomplete, or not accepted due to format or content?

This information will help us assess whether your submission meets reasonable standards and how best to approach the casino on your behalf.

* I'm submitted my crypto wallet statement and bank statement, my all investment showing clearly, my source of income source in this documents,

* My crypto currency statement showing all trading history , holding fund's, assets,

* Casino saying provide last 3 months salary slip, I don't working person, I don't have jobs how can I provide pay slip?

Please help me

Thank you very much, Niyat333, for providing all the necessary information. I will now transfer your complaint to my colleague, Michal ([email protected]) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello Niyat333,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and see if I can help somehow.

We would like to invite Stake Casino to join the conversation.

Dear Stake Casino,

While we understand that various documents can be requested from the player for the Know Your Customer (KYC) and Anti-Money Laundering (AML) process, of which the Source of Funds (SOF) and Source of Wealth (SOW) are important parts, it looks like the player has provided you with the evidence you requested. As the player mentioned, they are currently unemployed, so they are unable to provide a payslip. What other, if any, documents should they provide to finish the KYC and AML verification?

Should there be any other factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me via MS Teams or at [email protected]

Dear Michal,

Firstly, we would like to note that the complainant has been asked on multiple occasions to provide their bank statements and payslips for the last three months or alternative valid documents for Level 4 verification. 

However, the requested documents have not been submitted. 

To proceed, the complainant is required to submit their bank statements and payslips for the last three months. If payslips are not available, they may alternatively provide one of the following, along with a bank statement that clearly shows the origin of the initially deposited funds :

- Tax returns

- Gifts

- Inheritance

- Real estate income

- Business income

- Lottery winnings

- Company sale proceeds

- Divorce settlements

- Loans

- Mining income

The documents must be signed and authenticated with the seal of the authority that issued the document. 

For security and efficiency, all documents must be uploaded directly through the user's Stake.com account via this link:h-ttp-s:/-/st-ake.co-m/s-ett-ing-s/v-eri-fic-ation.

We request that all necessary documents be compiled into a single, unlocked PDF file. Also, please note that original documents are required and must be submitted as photographs. We do not accept photocopied or scanned documents, as well as documents in digital format.

Kind regards,

Thank you for the clarification, Stake Casino.

Dear Niyat333,

Kindly submit the aforementioned documents to the casino team in the specified format, allowing us to proceed with your case.

Dear sir,

I don't have bank statement,

Why you not understanding my situation

Dear Niyat333,

To clarify, am I correct in understanding that you’re unable to provide any of the requested documents mentioned earlier? While I fully appreciate that your current personal circumstances may not really be typical, the casino’s requirements are standard and apply to all players as part of their KYC and AML compliance obligations.

If these standard documents cannot be submitted, the issue unfortunately lies on your end rather than with the casino’s policies.

Please let me know if there’s any flexibility or alternative documentation you can provide so we can explore possible solutions.

Hello so I can provide my correct documents as level 4 verification,

But stake asking only pay slips bank statement,

I don't have job ,

I'm jobless

Dear Niyat333,

Which of these documents are you able to provide to the casino?

To proceed, the complainant is required to submit their bank statements and payslips for the last three months. If payslips are not available, they may alternatively provide one of the following, along with a bank statement that clearly shows the origin of the initially deposited funds :

- Tax returns

- Gifts

- Inheritance

- Real estate income

- Business income

- Lottery winnings

- Company sale proceeds

- Divorce settlements

- Loans

- Mining income

The documents must be signed and authenticated with the seal of the authority that issued the document.

I'm upload my binance crypto Trade statement,

Dear Niyat333,

OK, we'll see if this will be sufficient for the casino.

Dear Stake Casino,

I look forward to your assessment of the player document and to determine if we can proceed with the player's case.

Dear Niyat333 and Michal,

The document provided alone is not sufficient to fulfill the requirements for Verification Level 4 – Source of Funds. Additional information and documentation are needed, including a ledger showing the amount of cryptocurrency mined, as well as a wallet address and the transaction hash where the mined cryptocurrency was delivered.

We highly recommend that the complainant review all required documents and submission guidelines in the article available to all players in our Help Center at the following link: https://help.stake.com/en/articles/5328395-proof-of-source-of-funds-acceptable-documentation

It is important to note that our support team has been regularly informing the player about the rejections and advising which documents need to be provided. Until the verification process is successfully completed, the restrictions on the player's account will remain in place.

Just a reminder that our support team is available 24/7 and ready to assist with any questions the player may have regarding the this procedure.

Kind regards,

Dear stake casino and casinoguru,

I'm very disappointed with stake casino team they repeated rejected my all documents for level 4 verification,

I have only binance app as my source of funds,

Please ?? help me ,

Why you doing this with me

Dear Niyat333,

Please forward me ALL the documents you have provided the Stake team so far for an independent evaluation at [email protected]