NaslovnaPritu?beStake Casino - Igra?ki ra?un je zatvoren i isplate su blokirane.
Stake Casino - Igra?ki ra?un je zatvoren i isplate su blokirane.
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Stake Casino
Index sigurnosti:Iznad proseka
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from India had a balance of 967 USDT from winnings on stake.com but faced account blocking after betting on an IPL match. He could not withdraw the funds and was instructed to contact support, after which his account was disabled. He felt scammed and sought assistance to retrieve his money. The Complaints Team concluded the complaint as unjustified due to the player's breach of the casino's terms and conditions, with the casino able to substantiate its claims regarding the inability to verify the player's identity. The player's KYC process was deemed impossible, and the casino's actions were in accordance with its established policies.
Igra? iz Indije je imao stanje od 967 ameri?kih dolara od dobitaka na stake.com, ali se suo?io sa blokiranjem naloga nakon kla?enja na IPL utakmicu. Nije mogao da podigne sredstva i nalo?eno mu je da kontaktira podr?ku, nakon ?ega mu je nalog deaktiviran. Ose?ao se prevarenim i zatra?io je pomo? da povrati svoj novac. Tim za ?albe je zaklju?io da je ?alba neopravdana zbog igra?evog kr?enja uslova kori??enja kazina, a kazino je mogao da potkrepi svoje tvrdnje u vezi sa nemogu?no??u provere identiteta igra?a. Proces provere li?nosti igra?a je ocenjen kao nemogu?, a postupci kazina su bili u skladu sa njegovim utvr?enim politikama.
iz kazina! zatim sam igrao IPL sportski me?, nakon ?ega su mi privremeno blokirali nalog
Poku?avam da podignem novac, ali kada po?aljem po?tu
verifikacija, video sam poruku u kojoj pi?e da ja
Ne mogu da podignem novac i moram da kontaktiram
uz podr?ku!
Nakon toga su mi onemogu?ili nalog
Jednostavno mislim da stake.com pravi prevare i to nije dobro... svaki novac je zaista te?ak za svakoga... stake.com pravi prevare... mo?ete li me molim vas izvu?i iz ove situacije, stvarno ?elim svoj novac
Podr?ka za ?askanje u?ivo mi je rekla da po?aljem imejl na
ali ja nemam nijedan
jo? uvek odgovor
Hello ! i played in stake.com ! i have
in my account 967USDT which were wins
from casino! then i played a IPL sports match after that they blocked my account temporary
i Try to do withdraw but when i put mail
verification i saw a message that says that i
cannot do withdraw and i must contact
with support !
After that they disabled my account
I just feel stake.com is doing fraud & its not good.... every money has really hard for anyone...stake.com doing scams...can you please me out from this situation i really want my money
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog va?eg problema. Dozvolite mi da vam postavim nekoliko pitanja kako bih mogao u potpunosti da razumem celu situaciju.
Mo?ete li, molim vas, pojasniti kada ste ta?no kreirali svoj nalog i kada je zatvoren?
Da li ste pro?li verifikaciju pre nego ?to ste izgubili pristup nalogu?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Kristina
Dear deepaksharma985888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please clarify when exactly you created your account and when it was closed?
Did you pass the verification before you lost access to the account?
Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Moj nalog je suspendovan 29. aprila 2025. godine na Stake-u, zbog ?ega nisam mogao da se kladim ili podignem svoj dobitak. Tra?ili su od mene da uradim verifikaciju nivoa 4.
Verifikacija nivoa 1 i nivoa 2 je ranije zavr?ena.
Prvo su me zamolili da otpremim bilo koji dokument na moje ime za verifikaciju nivoa 3 koji sadr?i moju adresu, a za isti sam otpremio izvod sa kreditne kartice za poslednja 3 meseca u potrebnom formatu, a zatim su to odbili, navode?i da otpremim ra?une za komunalne usluge.
Po?to sam zakupac, ra?uni za komunalne usluge su bili na ime stanodavca i to sam im pomenuo putem po?te. Ipak su me zamolili da otpremim ra?une za komunalne usluge i potvrde o pla?anju za poslednja 3 meseca.
Danas sam otpremio ra?une za komunalne usluge i odbili su ih, navode?i da dokumenti treba da budu na moje ime. Zato sam ponovo otpremio izvod ra?una za kredit koji je na moje ime. Sada su odbili moju verifikaciju i trajno deaktivirali moj nalog.
Ovo je uznemiravanje jer sam ve? otpremio sva potrebna dokumenta koja su tra?ili. Oni stalno odbijaju dokumenta bez ikakvog posebnog razloga, ja sam dostavio sva dokumenta koja su tra?ili.
?ak i za verifikaciju nivoa 4 tra?ili su od mene da otpremim platnu listu i izvod za 3 meseca, koje sam otpremio i spojio u jedan pdf u kojem je iznos plate jasno naveden u izvodu.
Ovo je ?isto uznemiravanje jer su mi dobici zaglavljeni bez ikakvog razloga, a odbili su moju verifikaciju bez ikakvog posebnog razloga.
Molim vas da prosledite moj slu?aj dalje, jer imam spremnu svu dokumentaciju koja je potrebna za verifikaciju nivoa 3 i 4. Nadam se da ?ete mi pomo?i u ovoj situaciji.
Prila?em snimak ekrana relevantnih razgovora sa timom Stake-a.
Blokirali su me pre jednog dana mese?nog bonusa i iritiraju me, podneo sam poresku prijavu za verifikaciju nivoa 4, nakon toga sam podneo izvod sa Binance Cyrpto ra?una sa he?em i TXID-om, a oni su ponovo uradili isto odbijanje... nakon toga sam podneo ugovor o poklonu mog oca... otac mi je dao poklon putem bankovnog transfera, otpremio sam ugovor o poklonu sa izvodom iz banke... i oni su odbili ugovor o poklonu, nakon toga su trajno zabranili moj ulog ID...
Mislim da ?e prevariti mnoge ljude poput mene i ja sam im veoma lojalan kupac, ali mi nisu odgovorili i dali su imejl adresu. ... ali ova e-po?ta ne radi.....
Zato, molim vas, pomozite mi... ovo nije fer, ako igra? pobedi, vi ga banujete na stake.com... kada sam izgubio, nisu primetili i nikada nisu tra?ili verifikaciju, ali kada sam pobedio, blokirali su isplatu, a zatim su mi deaktivirali i trajno zabranili nalog... ?elim da znam ?ta je ovo pona?anje... zar nije prevara? Varate ljude na ime verifikacije i kr?ite uslove... niste rekli kupcu i nikada me niste ni?ta upozorili... ali kada pobedim na stake.com, oni blokiraju isplatu, a zatim bane moj stake ID... stake.com je potpuna prevara... varaju ljude ako neko ?eli da kontaktira stake.com... nemaju nikakvu podr?ku putem e-po?te niti kontakt broj...
Unapred hvala na saradnji.
My account was suspended on 29 april 2025 on stake due to which i was unable to place bet or withdraw my winnings.They asked me to do level 4 verification.
Level 1 and level 2 verification were completed earlier.
Firstly they asked me to upload any document in my name for level 3 verification consisting of my address and for the same i uploaded my last 3 months credit card bill statement in required format, then they rejected it stating me to upload utility bills.
As i am a tenant utility bills were in the name of landlord and i have mentioned them that through mail. Still they asked me to upload utility bills and the payment receipts for the last 3 months.
Today i uploaded the utility bills and they rejected it stating that the documents should be in my name. So i again uploaded the credit call bill statement which is on my name. Now they have rejected my verification and disabled my account permanently.
This is harassment as i have already uploaded all the required documents requested by them. They keep on rejecting documents for no particular reason, i have submitted all the documents asked by them.
Even for level 4 verification they asked me to upload payslip and 3 months statement which i have uploaded and merged in a single pdf in which the salary amount is clearly stated in the statement.
This is pure harassment as my winnings got stuck for no reason and they rejected my verification for no particular reason.
Kindly escalate my matter as i have all the documents ready which is required for level 3 and level 4 verification. I hope you will help me in this situation.
I am attaching the screenshot of the relevant conversations with stake team.
They blocked me before one day of monthly bonus & they irritating i submit the Tax return for level 4 verification after that i submit the binance cyrpto statement with hash & txid of my account & they do same reject again... after that i submit the gift deed of my father... my father gave me gift on bank transfer i upload the gift deed with bank statement.... they reject the gift deed toooo after that they ban permanently on my stake ID...
I feel they will scam many peoples like me & i am very loyal customer with them but they did not response me & they provide email id [email protected].. but this email is not working.....
So please help me out .... this is not fair if a player win you ban him on stake.com.... when i lost they did not notice & never ask for the verification but when i win they block withdrawl after that they disabled and banned my account permanent.... i want to know what is this behaviour... is not scam? You scam with people on name of verification & breached of term....you did not tell the customer & never warn me anything....but when i win in stake.com they do blocked withdrawl after that they ban my stake ID.... stake.com is totally fraud....they fraud with peoples if someone wants to contact stake.com...they dont have any email support & no contact number provided.....
Hvala vam puno, deepaksharma985888, na saradnji. Sada ?u proslediti va?u ?albu mom kolegi Branislavu ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, deepaksharma985888, for your cooperation. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
?ao mi je ?to ste imali problema. Kontaktira?u kazino i potrudi?u se da ?to pre re?im problem.
Me?utim, primetio sam da ste pomenuli da ste spojili neke od svojih PDF dokumenata. Ako jeste, imajte na umu da je to strogo zabranjeno u onlajn kazinima. Korisnici moraju da dostave kazinima samo originalne/neure?ene dokumente.
?to se ti?e imejla u kojem vas neko tra?i uplatu u na?e ime, molimo vas da ga potpuno ignori?ete. To je prevara. Osim ako vam se ne?to ne tra?i direktno u otvorenoj temi ili primite imejl sa bilo koje od na?ih zvani?nih imejl adresa (uvek pomenutih u otvorenoj temi, koje sadr?e domen @www.kpvfaw.com), on nije od zaposlenog u www.kpvfaw.com i preporu?ujem da ga obri?ete.
Sada bih ?eleo da pozovem predstavnika kazina da se pridru?i ovom razgovoru i u?estvuje u re?avanju ove ?albe.
Po?tovani time Stake kazina ,
Mo?ete li, molim vas, detaljnije objasniti situaciju igra?a? Za?to je korisni?ki nalog onemogu?en?
?ta je potrebno uraditi sa strane korisnika da bi se zavr?ila verifikacija? Mo?ete li mu dati jasna uputstva?
Ako govorimo o kr?enju Uslova i odredbi kazina i bilo koji deo njegovog dobitka/salda je konfiskovan, da li kazino mo?e da potkrepi svoje tvrdnje i odluku relevantnim dokazima?
Slobodno po?aljite potrebne detalje i prate?u dokaznu dokumentaciju na moju imejl adresu ( [email protected] ).
Hvala vam.
Hello, deepaksharma985888,
I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.
However, I noticed you mentioned that you merged some of your PDF documents. If so, please note that it is strictly prohibited in online casinos. Users have to provide casinos with only original/unedited documents.
As for the email where someone asks you for a payment in our name, please ignore it completely. It is a scam. Unless you are requested for something directly in an open thread or you receive an email from any of our official email addresses (always mentioned in an open thread, containing the domain @www.kpvfaw.com), it is not from www.kpvfaw.com employee, and I recommend deleting it.
Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear Stake Casino Team,
Could you please explain the player's situation in more detail? Why has the user's account been disabled?
What needs to be done on the user's side to complete the verification? Can you provide him with clear instructions?
If we are talking about a breach of the casino's Terms and Conditions and any portion of his winnings/balance was confiscated, is the casino able to substantiate its claims and decision with relevant evidence?
Feel free to send the necessary details and supporting evidence to my email address ([email protected]).
Znam da stake.com nema valjan razlog, zato i navode bilo kakav razlog da mi blokiraju nalog i oni su prevaranti i varalice kad god igra?i gube, nemaju nikakav problem kada igra?i pobe?uju, stvaraju probleme igra?ima... oni su prevaranti.
I know that stake.com has no valid reason thats why they are making any reason to block my account & they are frauds & cheaters whenever players are losing they don't have any problem when the players are on winning they make troubles for players... they are scammers
?elimo da vas obavestimo da je podnosilac ?albe obave?ten da mu je nalog trajno ograni?en zbog kr?enja na?ih Uslova i odredbi.
Pored toga, poslali smo vam imejl sa dodatnim detaljima u vezi sa ovim slu?ajem.
Srda?an pozdrav,
Dear Branislav,
We would like to inform you that the complainant was informed that their account was permanently restricted due to the breach of our Terms and Conditions.
Additionally, we have sent you an email with further details regarding this case.
Otpremio sam imejl sa stake.com i ?elim da stake.com doka?e da je poreska prijava la?na... to je moj izazov, nisu naveli nijedan valjan razlog, zato me prave budalom, odgovaraju zbog tebe, gurua kazina, ina?e nikada ne odgovaraju, pominju u listi prihoda dokaz da je poreska prijava prihvatljiva, a onda za?to je odbijaju... Otpremio sam poresku prijavu 15 puta i za?to je odbijaju... stake.com je prevara.....
I upload the mail of stake.com & i want that can stake.com proof that tax return is fake... its my challenge they did not any valid reason thats why they make me fool they are replying because of you casino guru otherwise they never response they mention in list of income proof that tax return is acceptable than why they reject.... i upload tax return 15 times & why they reject....stake.com is fruad.....
Nakon ?to smo prikupili sve potrebne informacije i detalje od kazina, zatvaramo ovu ?albu kao neopravdanu zbog kr?enja uslova kori??enja kazina - kazino je bio u mogu?nosti i spreman da doka?e svoje tvrdnje i odluku, koju ste ve? dobili od njih putem e-po?te nakon zatvaranja naloga. Uspe?na verifikacija i dostavljanje originalnih/neure?enih dokumenata nakon KYC procesa je obavezno u svim onlajn kazinima koja zahtevaju ovaj proces. Pod datim okolnostima, va? KYC/verifikacija je bila nemogu?a. Pored toga, postoje osnovani razlozi za verovanje da govorimo o dupliranim/vi?estrukim nalozima, ?to tako?e zna?i ozbiljno kr?enje pravila.
Kazino je postupio u skladu sa uslovima i odredbama koje ste prihvatili prilikom registracije(a), i mi prihvatamo njegovu odluku.
Ako niste zadovoljni re?enjem ?albe, preporu?ujem vam da se konsultujete sa organom za kockanje kojim je kazino regulisan ili sa ADR-om, ako kazino to navodi na svojoj veb stranici.
Hvala vam puno, timu Stake Casino-a , na pru?anju informacija i saradnji!
Srda?an pozdrav,
Branislav, Kazino Guru
Dear deepaksharma985888,
After gathering all the necessary information and details from the casino, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - the casino was able and willing to prove its claims and decision, which you already received from them via email upon the account closure. Successful verification and providing original/unedited documents upon the KYC process is mandatory in all online casinos requiring this process. Under the given circumstances, your KYC/verification was impossible. In addition, there are reasonable grounds to believe we are talking about duplicate/multiple accounts, which also means a serious violation.
The casino acted in accordance with its terms and conditions you accepted upon registration(s), and we accept its decision.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by or an ADR, if the casino states any on its website.
Thank you very much, Stake Casino Team, for providing information and for your cooperation!
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
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