I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from India had a balance of 967 USDT from winnings on stake.com but faced account blocking after betting on an IPL match. He could not withdraw the funds and was instructed to contact support, after which his account was disabled. He felt scammed and sought assistance to retrieve his money. The Complaints Team concluded the complaint as unjustified due to the player's breach of the casino's terms and conditions, with the casino able to substantiate its claims regarding the inability to verify the player's identity. The player's KYC process was deemed impossible, and the casino's actions were in accordance with its established policies.
Spelaren fr?n Indien hade ett saldo p? 967 USDT fr?n vinster p? stake.com men stod inf?r ett kontoblockering efter att ha spelat p? en IPL-match. Han kunde inte ta ut pengarna och ombads kontakta supporten, varefter hans konto inaktiverades. Han k?nde sig lurad och s?kte hj?lp f?r att f? tillbaka sina pengar. Klagom?lsteamet bed?mde klagom?let som ober?ttigat p? grund av spelarens brott mot casinots villkor, d?r casinot kunde styrka sina p?st?enden om of?rm?gan att verifiera spelarens identitet. Spelarens KYC-process ans?gs om?jlig och casinots ?tg?rder var i enlighet med dess etablerade policyer.
fr?n casinot! sedan spelade jag en IPL-sportmatch efter det blockerade de mitt konto tillf?lligt
Jag f?rs?ker g?ra uttag men n?r jag skickar e-post
verifiering jag s?g ett meddelande som s?ger att jag
Jag kan inte g?ra uttag och m?ste kontakta
med st?d!
Efter det inaktiverade de mitt konto
Jag tycker bara att stake.com bedriver bedr?gerier och att det inte ?r bra... alla pengar har verkligen sv?rt f?r alla... stake.com bedriver bedr?gerier... kan ni hj?lpa mig ur den h?r situationen? Jag vill verkligen ha mina pengar.
Livechattsupporten bad mig skicka e-post till
men jag har inga
svara ?nnu
Hello ! i played in stake.com ! i have
in my account 967USDT which were wins
from casino! then i played a IPL sports match after that they blocked my account temporary
i Try to do withdraw but when i put mail
verification i saw a message that says that i
cannot do withdraw and i must contact
with support !
After that they disabled my account
I just feel stake.com is doing fraud & its not good.... every money has really hard for anyone...stake.com doing scams...can you please me out from this situation i really want my money
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du har haft problem. L?t mig st?lla n?gra fr?gor s? att jag kan f?rst? hela situationen helt och h?llet.
Kan du f?rklara exakt n?r du skapade ditt konto och n?r det st?ngdes?
Klarade du verifieringen innan du f?rlorade ?tkomsten till kontot?
Samlade du dina vinster med eller utan en aktiv bonus?
Jag hoppas att vi kan hj?lpa dig att l?sa detta problem s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Kristina
Dear deepaksharma985888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please clarify when exactly you created your account and when it was closed?
Did you pass the verification before you lost access to the account?
Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Mitt konto st?ngdes av den 29 april 2025 p? grund av insatser, vilket gjorde att jag inte kunde l?gga spel eller ta ut mina vinster. De bad mig att g?ra niv? 4-verifiering.
Verifiering av niv? 1 och niv? 2 slutf?rdes tidigare.
F?rst bad de mig att ladda upp valfritt dokument i mitt namn f?r niv? 3-verifiering best?ende av min adress, och f?r samma ?ndam?l laddade jag upp mitt kreditkortsutdrag f?r de senaste 3 m?naderna i obligatoriskt format, sedan avvisade de det och bad mig ladda upp r?kningar f?r el och vatten.
Eftersom jag ?r hyresg?st var r?kningarna f?r el och vatten i hyresv?rdens namn och jag har n?mnt det via mejl. ?nd? bad de mig att ladda upp r?kningar f?r el och vatten samt betalningskvitton f?r de senaste 3 m?naderna.
Idag laddade jag upp r?kningarna f?r el och vatten, men de avvisade dem med h?nvisning till att dokumenten skulle vara i mitt namn. S? jag laddade upp r?kningen f?r kreditupplysningen igen, som st?r i mitt namn. Nu har de avvisat min verifiering och inaktiverat mitt konto permanent.
Detta ?r trakasserier eftersom jag redan har laddat upp alla n?dv?ndiga dokument som de beg?rt. De forts?tter att avvisa dokument utan n?gon s?rskild anledning, jag har skickat in alla dokument som de beg?rt.
?ven f?r niv? 4-verifiering bad de mig att ladda upp l?nespecifikation och ett 3-m?nadersutdrag som jag har laddat upp och sammanfogat till en enda pdf d?r l?nebeloppet tydligt anges i utdraget.
Detta ?r ren trakasserier eftersom mina vinster fastnade utan anledning och de avvisade min verifiering utan n?gon s?rskild anledning.
V?nligen eskalera mitt ?rende d? jag har alla dokument som kr?vs f?r niv? 3- och niv? 4-verifiering redo. Jag hoppas att ni kan hj?lpa mig i den h?r situationen.
Jag bifogar sk?rmdumpen av de relevanta samtalen med stavsteamet.
De blockerade mig innan en dag av min m?natliga bonus och de ?r irriterande. Jag skickar in skattedeklarationen f?r niv? 4-verifiering, efter det skickar jag in Binance Cyrpto-utdraget med hash och txid f?r mitt konto och de g?r samma avvisning igen... efter det skickar jag in min fars g?vobrev... min far gav mig en g?va via bank?verf?ring och laddar upp g?vobrevet med bankutdraget.... de avvisar g?vobrevet ocks?, efter det sp?rrar de permanent mitt insats-ID...
Jag tror att de kommer att lura m?nga m?nniskor som jag och jag ?r en v?ldigt lojal kund hos dem men de svarade mig inte och de tillhandah?ll mig e-postadress. ... men den h?r e-posten fungerar inte.....
S? sn?lla hj?lp mig ... det h?r ?r inte r?ttvist. Om en spelare vinner s? st?nger du av honom p? stake.com ... N?r jag f?rlorade m?rkte de det inte och bad aldrig om verifiering, men n?r jag vinner blockerar de uttag, d?refter inaktiverade de och st?ngde av mitt konto permanent ... Jag undrar vad det h?r beteendet ?r ... ?r det inte en bluff? Ni lurar folk i verifieringsnamn och bryter mot villkoren ... Ni ber?ttade inte f?r kunden och varnade mig aldrig ... Men n?r jag vinner p? stake.com blockerar de uttag och d?refter st?nger de av mitt stake-ID ... Stake.com ?r ett fullst?ndigt bedr?geri ... De lurar folk. Om n?gon vill kontakta stake.com har de ingen e-postsupport och inget kontaktnummer tillhandah?lls ...
Tack p? f?rhand f?r ert samarbete.
My account was suspended on 29 april 2025 on stake due to which i was unable to place bet or withdraw my winnings.They asked me to do level 4 verification.
Level 1 and level 2 verification were completed earlier.
Firstly they asked me to upload any document in my name for level 3 verification consisting of my address and for the same i uploaded my last 3 months credit card bill statement in required format, then they rejected it stating me to upload utility bills.
As i am a tenant utility bills were in the name of landlord and i have mentioned them that through mail. Still they asked me to upload utility bills and the payment receipts for the last 3 months.
Today i uploaded the utility bills and they rejected it stating that the documents should be in my name. So i again uploaded the credit call bill statement which is on my name. Now they have rejected my verification and disabled my account permanently.
This is harassment as i have already uploaded all the required documents requested by them. They keep on rejecting documents for no particular reason, i have submitted all the documents asked by them.
Even for level 4 verification they asked me to upload payslip and 3 months statement which i have uploaded and merged in a single pdf in which the salary amount is clearly stated in the statement.
This is pure harassment as my winnings got stuck for no reason and they rejected my verification for no particular reason.
Kindly escalate my matter as i have all the documents ready which is required for level 3 and level 4 verification. I hope you will help me in this situation.
I am attaching the screenshot of the relevant conversations with stake team.
They blocked me before one day of monthly bonus & they irritating i submit the Tax return for level 4 verification after that i submit the binance cyrpto statement with hash & txid of my account & they do same reject again... after that i submit the gift deed of my father... my father gave me gift on bank transfer i upload the gift deed with bank statement.... they reject the gift deed toooo after that they ban permanently on my stake ID...
I feel they will scam many peoples like me & i am very loyal customer with them but they did not response me & they provide email id [email protected].. but this email is not working.....
So please help me out .... this is not fair if a player win you ban him on stake.com.... when i lost they did not notice & never ask for the verification but when i win they block withdrawl after that they disabled and banned my account permanent.... i want to know what is this behaviour... is not scam? You scam with people on name of verification & breached of term....you did not tell the customer & never warn me anything....but when i win in stake.com they do blocked withdrawl after that they ban my stake ID.... stake.com is totally fraud....they fraud with peoples if someone wants to contact stake.com...they dont have any email support & no contact number provided.....
Tack s? mycket, deepaksharma985888, f?r ditt samarbete. Jag kommer nu att vidarebefordra ditt klagom?l till min kollega Branislav ( [email protected] ) som st?r till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, deepaksharma985888, for your cooperation. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Jag beklagar att h?ra om ditt problem. Jag kommer att kontakta casinot och g?ra mitt b?sta f?r att l?sa problemet s? snart som m?jligt.
Jag lade dock m?rke till att du n?mnde att du sammanfogat n?gra av dina PDF-dokument. Om s? ?r fallet, observera att det ?r str?ngt f?rbjudet p? onlinekasinon. Anv?ndare m?ste endast f?rse kasinon med original-/oredigerade dokument.
Ang?ende e-postmeddelandet d?r n?gon ber dig om en betalning i v?rt namn, v?nligen ignorera det helt. Det ?r en bluff. Om du inte blir ombedd att g?ra n?got direkt i en ?ppen tr?d eller om du f?r ett e-postmeddelande fr?n n?gon av v?ra officiella e-postadresser (n?mns alltid i en ?ppen tr?d, som inneh?ller dom?nen @www.kpvfaw.com), kommer det inte fr?n en anst?lld p? www.kpvfaw.com, och jag rekommenderar att du tar bort det.
Nu vill jag bjuda in casinorepresentanten att delta i den h?r diskussionen och bidra till att l?sa detta klagom?l.
B?sta Stake Casino-teamet ,
Kan du f?rklara spelarens situation mer i detalj? Varf?r har anv?ndarens konto inaktiverats?
Vad beh?ver g?ras fr?n anv?ndarens sida f?r att slutf?ra verifieringen? Kan du ge honom tydliga instruktioner?
Om vi ??talar om ett brott mot casinots villkor och n?gon del av hans vinster/saldo konfiskerades, kan casinot d? styrka sina p?st?enden och beslut med relevanta bevis?
Skicka g?rna n?dv?ndig information och st?djande bevis till min e-postadress ( [email protected] ).
Tack.
Hello, deepaksharma985888,
I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.
However, I noticed you mentioned that you merged some of your PDF documents. If so, please note that it is strictly prohibited in online casinos. Users have to provide casinos with only original/unedited documents.
As for the email where someone asks you for a payment in our name, please ignore it completely. It is a scam. Unless you are requested for something directly in an open thread or you receive an email from any of our official email addresses (always mentioned in an open thread, containing the domain @www.kpvfaw.com), it is not from www.kpvfaw.com employee, and I recommend deleting it.
Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear Stake Casino Team,
Could you please explain the player's situation in more detail? Why has the user's account been disabled?
What needs to be done on the user's side to complete the verification? Can you provide him with clear instructions?
If we are talking about a breach of the casino's Terms and Conditions and any portion of his winnings/balance was confiscated, is the casino able to substantiate its claims and decision with relevant evidence?
Feel free to send the necessary details and supporting evidence to my email address ([email protected]).
Jag vet att stake.com inte har n?gon giltig anledning, det ?r d?rf?r de hittar p? n?gon anledning att blockera mitt konto. De ?r bedragare och fuskare n?r spelare f?rlorar. De har inga problem n?r spelarna vinner, de skapar problem f?r spelarna... de ?r bedragare.
I know that stake.com has no valid reason thats why they are making any reason to block my account & they are frauds & cheaters whenever players are losing they don't have any problem when the players are on winning they make troubles for players... they are scammers
Vi vill informera er om att klaganden informerades om att deras konto var permanent begr?nsat p? grund av brott mot v?ra villkor.
Dessutom har vi skickat ett e-postmeddelande med ytterligare information om detta ?rende.
Med v?nliga h?lsningar,
Dear Branislav,
We would like to inform you that the complainant was informed that their account was permanently restricted due to the breach of our Terms and Conditions.
Additionally, we have sent you an email with further details regarding this case.
Jag laddar upp e-postmeddelandet fr?n stake.com och jag vill att stake.com ska kunna bevisa att skattedeklarationen ?r falsk... det ?r min utmaning, de har ingen giltig anledning, det ?r d?rf?r de lurar mig. De svarar p? grund av din casinoguru, annars svarar de aldrig. De n?mner i inkomstlistan bevis p? att skattedeklarationen ?r acceptabel och sedan varf?r de avvisar den... Jag laddar upp skattedeklarationen 15 g?nger och varf?r de avvisar den... stake.com ?r bedr?geri...
I upload the mail of stake.com & i want that can stake.com proof that tax return is fake... its my challenge they did not any valid reason thats why they make me fool they are replying because of you casino guru otherwise they never response they mention in list of income proof that tax return is acceptable than why they reject.... i upload tax return 15 times & why they reject....stake.com is fruad.....
Efter att ha samlat in all n?dv?ndig information och detaljer fr?n casinot avslutar vi detta klagom?l som ober?ttigat p? grund av brott mot casinots villkor - casinot kunde och var villigt att bevisa sina p?st?enden och beslut, vilket du redan fick fr?n dem via e-post vid kontost?ngningen. Lyckad verifiering och tillhandah?llande av original-/oredigerade dokument enligt KYC-processen ?r obligatoriskt f?r alla onlinecasinon som kr?ver denna process. Under de givna omst?ndigheterna var din KYC/verifiering om?jlig. Dessutom finns det rimliga sk?l att tro att vi talar om dubbla/multipla konton, vilket ocks? inneb?r en allvarlig ?vertr?delse.
Kasinot agerade i enlighet med de villkor som du accepterade vid registreringen/registreringarna, och vi accepterar deras beslut.
Om du inte ?r n?jd med l?sningen p? klagom?let rekommenderar jag att du kontaktar den spelmyndighet som casinot regleras av, eller en ADR (Affordable Disclaimer), om casinot anger n?got p? sin webbplats.
Tack s? mycket, Stake Casino Team , f?r att ni tillhandah?llit information och f?r ert samarbete!
Med v?nliga h?lsningar,
Branislav, www.kpvfaw.com
Dear deepaksharma985888,
After gathering all the necessary information and details from the casino, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - the casino was able and willing to prove its claims and decision, which you already received from them via email upon the account closure. Successful verification and providing original/unedited documents upon the KYC process is mandatory in all online casinos requiring this process. Under the given circumstances, your KYC/verification was impossible. In addition, there are reasonable grounds to believe we are talking about duplicate/multiple accounts, which also means a serious violation.
The casino acted in accordance with its terms and conditions you accepted upon registration(s), and we accept its decision.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by or an ADR, if the casino states any on its website.
Thank you very much, Stake Casino Team, for providing information and for your cooperation!
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.