I requested a 500$ withdrawal on Thursday December 3rd. On Saturday the 5th I received an email both from sticky wilds and gigadat that my withdrawal was approved. The email stipulated that I would receive a text message on my phone on the following business day with a security password to accept the transfer.

I did receive the transfer on Monday but not the password it requires to accept it and cash it into my account.

I’ve talked to someone from stickywilds about the situation and they said they would come back to me but haven’t heard from them since.

Dear Jean-Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you withdrawn any winnings in the past, or this were your first withdrawal request? Did you check your email when you haven’t received SMS notification?

If there’s any relevant communication, please forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes,

that was my first withdrawal.

I also checked my emails and my junk mail but I haven’t received anything there either.

I have received the password from a third party.

all is good

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jean-Daniel, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com