Dragi johnphuu1,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va?e odlo?eno povla?enje. Da li sam dobro razumeo da je va?a uplata jo? uvek na ?ekanju na nalogu bez obrade? Da li je u pitanju interni problem sa sistemom kazina ili je povezan samo sa va?im nalogom?
Sasvim je uobi?ajeno da povla?enju treba nekoliko dana ili ?ak nedelja da se u potpunosti obra?uju. To zna?i da mo?e pro?i neko vreme pre nego ?to se novac pojavi na va?em ra?unu. Pod pretpostavkom da ste uspe?no zavr?ili KIC verifikaciju i da je va?e povla?enje odobreno, zaista verujem da je samo pitanje vremena kada ?ete je dobiti.
Radujemo se Va?em odgovoru. Hvala unapred.
Srda?an pozdrav,
Petronela
Dear johnphuu1,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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