I requested on 6/25. Approved on 7/4.

I still have not received payout yet. I called and they say they are too busy. But that is not our problem. They cannot use this as an excuse for delay. Totally unfair and unreasonable.

Dear kikudesign,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I called many times to make sure i am verified and in fact the withdrawal is approved. It just that they haven't pay me yet.

I called every day. All they said is they will expedite, and it has been saying that for the past two week. This is ridiculous.

Thank you very much, kikudesign, for providing the necessary information. I will now transfer your complaint to my colleague Endri ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, kikudesign, 

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Sunrise Slots Casino's representative to join this conversation and participate in the resolution of this complaint. 

Dear Sunrise Slots Casino, 

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment? 

Thank you in advance for providing the information. 

I called every day. All they say is they will expedite day after day but nothing is done. I am so sick of this.

Thos is a bunch of bullshit from sunrise casino

Greetings all,

I have reviewed the situation and I'll see what can be done to assist, if anything else is required of you kikudesign I will let you know here.

Best wishes,

Nick and Sunrise Slots

Yes it is finally paid

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kikudesign, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com