Dana 6. februara, zatra?io sam povla?enje 600 dolara u dobicima iz kazina Sunrise Slots. Prvobitno sam obave?ten da ?e za odobrenje mog zahteva biti potrebno 7-10 radnih dana, uz uslov da se vikendi ne ra?unaju u ovo vreme obrade. Nakon odobrenja, dodatno mi je re?eno da ?e biti potrebno dodatnih 7-10 radnih dana za obradu uplate. Uprkos pridr?avanju ovih rokova, naknadno sam obave?ten 5. marta da ?e moja uplata biti odlo?ena zbog problema sa procesori pla?anja. Obe?ana su ubrzana obrada putem upu?ivanja na specijalizovani tim, ali to nije rezultiralo opipljivim napretkom. Tada mi je dat rok od 48 sati za re?avanje, koji je tako?e pro?ao bez prijema mojih dobitaka. Napori da se stvar eskalira i zatra?i intervencija menad?era su odbijeni. Od danas je pro?lo vi?e od ?est nedelja od mog prvobitnog zahteva za povla?enje, a nisam dobio 600 dolara koji mi duguju. Moj originalni depozit je upla?en u bitkoin-ima, u iznosu od 36,00 dolara, a dobitak tako?e treba da bude ispla?en u bitkoinima. Zahtevana radnja: S obzirom na produ?eno ka?njenje, nedostatak jasne komunikacije i nemogu?nost da se stvar re?i direktno sa Sunrise Slots kazinom, tra?im va?u pomo? u posredovanju u ovom sporu. Tra?im va?e uputstvo i podr?ku u obezbe?ivanju isplate mojih dobitaka na blagovremen i po?ten na?in. U prilogu su sve relevantne komunikacije sa Sunrise Slots kazinom, uklju?uju?i datume i vreme korespondencije, obe?anja koja je kazino dao u vezi sa rokovima pla?anja i bilo koju drugu dokumentaciju to podr?ava moju tvrdnju.
On February 6, I requested a withdrawal of $600 in winnings from Sunrise Slots Casino. I was initially informed that my request would take 7-10 business days to be approved, with the stipulation that weekends do not count towards this processing time. Following the approval, I was further advised that an additional 7-10 business days would be required for the payment to be processed.Despite adhering to these timelines, I was subsequently informed on March 5 that my payment would be delayed due to issues with the payment processors. Promises were made for expedited processing through referral to a specialized team, yet this resulted in no tangible progress. I was then given a 48-hour window for resolution, which also elapsed without receipt of my winnings. Efforts to escalate the matter and request managerial intervention were rebuffed.As of today, it has been over six weeks since my initial withdrawal request, and I have not received the $600 owed to me. My original deposit was made in bitcoin, amounting to $36.00, with the winnings also to be paid in bitcoin.Requested Action: Given the prolonged delay, lack of clear communication, and inability to resolve the matter directly with Sunrise Slots Casino, I am requesting your assistance in mediating this dispute. I seek your guidance and support in securing the payment of my winnings in a timely and fair manner.Attached are all relevant communications with Sunrise Slots Casino, including dates and times of correspondence, promises made by the casino regarding payment timelines, and any other documentation that supports my claim.
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