Dear Shayna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed with further investigation, could you please post the casino's website link here in this thread?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Shayna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

superslots.ag

Hello Shayna,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply, and I apologize for my delayed response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you save any screenshots or other evidence confirming you won this amount?
• How much money did you have in your casino account before winning this amount?
• Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here.

Thank you in advance.

I do have a video of my biggest win with the total win included in the video but I cannot upload it here. I also have all the transcripts but i cannot upload the zip file. I do not remember what the amount in my account was. I believe it was $600 and change