Hvala na odgovoru.
Dragi Vicveb,
Na?alost, ?eleo bih da vas obavestim da po?to ovaj kazino ima 10+ slu?ajeva zatvorenih kao ?Politika bez reagovanja", primorani smo da zatvorimo va?u ?albu kao ?nere?enu". Ovo ?e uticati na ukupnu ocenu kazina. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem, me?utim, smanjenje rejtinga izazvano nere?enim ?albama mo?e da promeni pristup kazina.
Na?alost, izgleda da je uobi?ajena praksa Superb kazina da nas potpuno ignori?e u na?im poku?ajima da posredujemo u bilo kakvom pitanju. Proverite sve na?e prethodne neuspele poku?aje pregovora.
Poslali smo brojne mejlove i poku?ali da komuniciramo sa predstavnicima ?askanja u?ivo, kao i sa ?lanovima pridru?enog tima. Na?alost, svi napori da se re?i bilo kakav problem su zamrli jer su pritu?be rasle u broju. Strogo preporu?ujemo da se dr?ite dalje od Superb kazina. Voleo bih da mogu biti od ve?e pomo?i.
Kazino mo?e ponovo da otvori ovu ?albu u bilo kom trenutku.
Dozvolite mi da vam preporu?im nekoliko resursa za dalje:
ako vam kockanje vi?e ne donosi radost i postaje optere?enje, preporu?ljivo je potra?iti stru?nu pomo?. Toplo preporu?ujem da se obratite centrima u va?oj zemlji koji su specijalizovani za re?avanje problema kockanja. Neke od ovih centara mo?ete prona?i ako se pozovete na slede?u vezu http://www.kpvfaw.com/problem-gambling-help-centers#cnt_33=true
Kao deo na?e Globalne inicijative za samoisklju?ivanje, udru?ili smo se sa BetBlocker-om, dobrotvornom organizacijom registrovanom u Velikoj Britaniji koja pru?a besplatnu uslugu za podr?ku ljudima ?irom sveta. Vi?e informacija o na?oj inicijativi mo?ete prona?i ovde http://www.kpvfaw.com/global-self-ekclusion-initiative i o BetBlocker-u ovde https: //betblocker.org/ .
BetBlocker, koji podr?ava sedam jezika, se brzo i lako instalira na vi?e ure?aja, za samo 2 minuta. Jednom instaliran, blokira pristup preko 84.230 veb lokacija za kockanje i radi tiho u pozadini. Usluga se mo?e koristiti anonimno i poma?e pojedincima da bezbedno i na odgovaraju?i na?in upravljaju svojim pristupom kockanju, bilo da to zna?i potpuno ograni?enje ili ograni?avanje pristupa tokom ranjivih perioda.
Pored toga, BetBlocker uklju?uje listu od 824 sajta sa informacijama o kockanju. Ovi sajtovi prvenstveno informi?u korisnike o uslugama kockanja i reklamiraju ih. Mo?ete izabrati da uklju?ite ove sajtove u svoje ograni?enje tako ?to ?ete ozna?iti polje. Me?utim, ako imate stalnu pritu?bu protiv operatera kockanja, nemojte ozna?iti ovo polje, jer ?e vas to spre?iti da pristupite i veb lokaciji www.kpvfaw.com.
Thanks for your reply.
Dear Vicweb,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Superb Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Superb Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
Let me recommend you a few resources going forward:
if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link http://www.kpvfaw.com/problem-gambling-help-centers#cnt_33=true
As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here http://www.kpvfaw.com/global-self-exclusion-initiative and about BetBlocker here https://betblocker.org/.
BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the www.kpvfaw.com website as well.
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