On January 23, 2023, I applied for a payment of €8,000.

Now Casino Superseven is closed, customer service is no longer available, no reply to emails.

Ich habe am 23.01.2023 eine Auszahlung von 8000.-€ beantragt.

Jetzt ist das Casino Superseven geschlossen,kundendienst ist nicht mehr erreichbar,auf E-Mails wird nicht geanwortet.

Dear snoppy08,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

What was the last feedback you received from the casino regarding your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, that was the 1 payout. Yes, the verification has been confirmed by the casino. The last customer service contact wrote me to be patient on February 2nd, 2023. After that, the contact broke off, neither casino, hotline, or e-mails, no answer.

Nein,das war die 1 Auszahlung. Ja die Verifizierung wurde vom Casino best?ttigt. Der letzte Kundendienstkontakt schrieb mir ich solle mich gedulden,am 02.02.2023.Danach brach der Kontakt ab,weder Casino ,Hotline,oder E-Mails,keine Anwort.

snoppy08,

Would you be able to forward the relevant communication between you and the casino as well as the confirmation of your withdrawal request to [email protected]?

Thank you, what a miracle, they paid today.

Vielen Dank,welch Wunder ,die haben heute bezahlt.

Dear snoppy08,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com